Meridian Energy Reviews 

No replies to email, hard to get on the phone and very unhelpful borderline rude..
Stay clear of them

Meridian says they have great kiwi service but what i have found they woukd be the worst company ive dealt with. Virtually impossible to contact by phone and extremely slow to reply by email. Still trying to get a final reading after 3 weeks.
Terrible service . If I could rate them less than 1 star I would

Worst service ever, overtime I write to them they took weeks to reply. Josh agent was not professional no courtesy no empathy not acknowledging facts. Worst soon moving to different one

I have had to change from Contact to Meridian for better Solar selling back rates. I wish I had never moved! Contact were soooo much easier to deal with. Every time I call Meridian I am on hold for 40 minutes before I can get through. Then I get help and they ask me to email information through to a set email - haven't heard anything in over 2 weeks. I'm still paying 100% power and not able to utilise my solar benefits yet as not set up properly. It's ridiculous in this day and age! Clearly you need more staff or better systems. It's a joke.

This new system. What an abortion! My credit balance has disappeared along with billing history. Very little has been communicated as to what we need to do moving forward and when you log in all you get is 'Data Unavailable'!

Stay away from Meridian. They have some of the worst customer service I've ever experienced. The frontline staff I spoke with were polite and genuinely seemed to want to help, but they were clearly under-resourced and unable to resolve the issue.

We were left without power for three weeks, received virtually no communication despite sending numerous emails, and spent hours—over multiple days—waiting on hold. The lack of communication and support during such a prolonged outage was extremely disappointing.

I've been with them for 3 days, and it's been a horrible experience all around - the app, the system, and customer support (I waited almost 3 hours on hold and no one even picked up). We just moved in the only thing we used was the heat pump for the last 3-4 days. My power bill shows estimated as $77. Don't bother with these guys. Find another provider. I'm not locked into a contract, so I'm switching after just 4 days.

snakes thieves taking advantage of vulnerable hard working folks.

This is in response to one of the reviews about how great Meridian is and it actually praises them. What a load of crap that was. This company is totally the worst with everything from not answering phone or emails to utter confusion with their new system. I'd love to change power supplier but Meridian would probably hold things up so that any new supplier would be left hanging and waiting for payment because I'd probably be in conflict about payment with my old crooked supplier Meridian. Also who is Te Apiti Wind Farm? That name appears on my contact call list for Meridians 0800 number.

Meridian changed their billing system about a month ago to a new system that just doesn't work. There's no history, little information and the new app is just as bad. Totally incompetent IT management.
As a result their chat system is so overloaded they can't answer chats. Their support staff respond after about a week with platitudes.
Hopeless customer service!

Horrific to deal with. You need to expect at least 60mins on hold to speak with Meridian. The online chat has. It worked in over 12 months. Then keeps redirecting to a broken bot.
No call back to hold queue for place when on hold.
App is a mess and you cannot action anything you need.
Use another provider.

Meridian sent a notification to our current electricity supplier stating that we wanted to switch to them. This was totally behind our back and we have never even considered changing to them.

This is an incredibly unethical way to try and gain customers.

The only way we knew this occurred was when our current supplier (Ecotricity) asked if it was correct. Big thanks to them for checking with us.

Appalling service- been trying to call 0800 number over several days. re overdue account and also to make sure final reading and new connection has been made.....USELESS does not even compare to works I wish to use......if you could leave a negative star rating i would

Meridians new account system is B/S, monthly account arrived 4 weeks late, they had not included the solar export details, tried to get answers but no help on email or calling after waiting 45 mins, 5 days later another account arrives with my exported solar units being credited as usual but also them being charged to the account at full rate as if they were consumed by me.

Still trying to get sorted

Reduce wait times to answer calls.
Had a call back requested at 1.10pm still waiting 45mins later, need to be onsite to take this call.
Very frustrating system

First tried to telephone 0800496496 held on for an hour a whole hour still waiting then I hung up.
Sent email asking for callback no response .
Sent another email requesting to change to low user as I’m charged $40 a month for line charge 🤷‍♀️
No discounts for a email bills or auto payment not like Genesis
Meridian give nothing $40 plus gst before you get 1 KW
Hopeless overpriced firm
Shocking service no response
Just take your money
Filled in form requested change to low user from anytime no response
No service from this company
From April 1 until May 3rd not one response!

Choose a different provider for your power worst customer service. Emails from them get lost in the system/

I had a really frustrating experience with Meridian Energy.
Due to an error on their side, my email address was recorded incorrectly, so I never received my bills. I only found out after chasing them multiple times to fix the issue. Instead of taking responsibility, they sent me a large overdue bill and immediately expected me to start paying $50 per week, on top of paying the current bill in full.
I explained that I have a mortgage and other financial commitments and simply asked for a short extension to manage the payments properly. This was refused, even though the situation was caused by their own mistake.
It’s disappointing to see such a lack of flexibility and accountability. Customers shouldn’t be penalised for errors they didn’t make. I expected better communication and a more reasonable solution.

I'm an existing customer, Meridian presumably don't care about us; this is the second time I've waited for customer service to answer my call. I gave up after 30 minutes wait earlier this morning. I am still on the line after 45 minutes of waiting. Not good enough Meridian. I am not proud of the fact that I have shares in this company that does not value its customers

Meridian recently sent me an email of expected rises from April the 1st. The increases amount to more than a 10% increase from my current bills. I sent an email asking why the increase was so high when in the media it was stated there would be a 5% increase. I got a reply stating that they would look into it and get back to me. A week later I am still waiting for a response. I also find calling Meridian a waste of time as their wait times on hold exceed an hour. Not a good company to deal with and also disappointed to learn the last year they boasted the highest profit of New Zealand power companies at $288 million. Disappointed with them considering that I was originally a customer back in 2001.