contact.co.nz Reviews 

WAS WITH THIS COMPANY SIX YEARS AGO. CUSTOMER SERVICE CALLS ALWAYS OVER 2 HOURS WAIT TIME. KEEP CLAIMING THAT CUSTOMER SERVICE IS A PRIORITY, YET TREAT THEM LIKE SCUM - THE ONES THAT MAKE THEM FILTHY RICH. i THOUGHT THAT BY THIS TIME THE CEO WOULD'VE LEARNT TO MAKE BETTER BUSINESS DECISIONS BUT THE REVEIWS SHOW THAT HE STILL DOESN'T GIVE A DAMN ABOUT THEM. THEY ARE MANIFESTLY A VERY INHUMAN COMPANY. THE ONLY WAY IT COULD GET WORSE IS WHEN IN THIRTY YEARS TIME, FROM HEAVEN, YOU MIGHT WELL HEAR A ROBOT SAYING HA HA HA, THE HUMANS ARE NO MORE. PASS ME ANOTHER URANIUM AND COCKROACH SANDWICH.

Horrible company wouldn't bother apparently offer free power to houses in woman's refuge and take half of it throw us in these dumpy cold damp Mold ridden homes and wonder why we are all sick can't charge our phones to call them and complain over charge us when does it end .

I have previously written a few reviews and I am writing it again as it has been 3 weeks that my app has not been fixed. They have a lazy IT team. Very unprofessional.

Hi Ankip.

I wanted to send a huge thank you for your amazing help with my account this evening.

Thank you so much for sorting out my mix-up with the business meter, reversing it so quickly, and getting everything switched over to the correct residential ICP number. I really appreciate you sorting out the mess and getting that welcome email through to me efficiently.

You made a complicated situation so easy, and I am incredibly grateful for your help!

Kind Regards
Laila Fifita

One of the worst customer service experiences I have had. Completely lazy staff. Clearly scamming me as they send me a bill that is always different to the pay now bill which puts my account into overdue by 60c to $1 dollar.... Scamming me and I think it's not benefiting them somehow!

Terrible customer service.
Changed over and within 2 weeks i lost my fibre optic connection.
If it’s outside of working hours it’s impossible to to hold any anyone they don’t have any 24 hr fault service.
For the price it is definitely not worth it. Go with a more reputable brand.

Was with this company at a previous house where there was a smart meter. No issues. Moved to a house that doesn't have a smart meter, and all of a sudden I'm not eligible for half of their deals and my power suddenly increased. Got a $600 power bill this month (normally $200-$300). When I queried, they advised they only check the meters every 3 months and were under estimating. Fair enough, but to hit with a massive power bill without warning and expect payment within 2 weeks or face consequences is absurd. They offered to install a smart meter for $290, but I know these are free. Service from the team is shocking, always dealing with someone else and they don't have any care or concern about the customer. Advised them I was cancelling my account and got told "oh well fair enough". No option to pay off the bill either. Would not recommend and will not be going back.

Awful, awful, awful.

The website is so painful to use. Terrible user experience. And there is no way to contact a human, just AI bots that regurgitate garbage.

Whats up with you dam WiFi...since I put fibre in months ago its terrible...Mourea used to have the best WiFi now....it's not yous ... get your crap together and sort it out ... or you will here from me again thank you 😊

Multiple times a week they simply stop providing Internet service for 20-30 minutes.

Opaque information from sign-in, not clear on upcoming fees, conflicting/false information provided over the phone, fees not disclosed, outrageous wait time for phone contact.
Callback option not always provided so have to sit on the phone for hours waiting.
Whatsapp message response time is even slower that phone call, account for 2+ hours for each time you send a message.
The only "positive" thing is the staff over the phone appears to be friendly, despite not being helpful.
I would not recommend to anyone so far. Probably good if all goes well, but if you have anything happen or anything slightly unusual to your situation, good luck to you ...

Stay away from this useless and incompetent company if you need good service.
We are trying to sell our house in NZ. We registered with contact on a prepaid basis.
We pay the funds and then it just goes off with out notifying us or sending notifications.
When we go onto their useless chat nothing happens. Can call them from overseas and their website for access our account is ALWAYS off and "something went wrong".
So if you want quality service you can trust DONT USE Contact Energy NZ. They are the most pathetic company with the most incompetent people working there.

This is the worst company to deal with.. what ever you do.. do not join this company.. has to be the worst customer service i have ever dealt with in my life.. paying my re-connection fee was a challenge and they still couldn't help for me to pay them.. like wtf?????!!!???

This is a truly bad company. They did not do a read on our meter for 3 months because they could not remote read during that period. Instead of sending a person to get the reads, which these types of companies do, they chose to wait. After telling us they were estimating our bills (which we had to assume were not perfect, but at least somewhat accurate, they sent us a massive bill. They saved themselves money by not sending someone out, and then made us pay the price for it. This is just not ethical behaviour.

I wish to cancel my account as I'm travelling abroad.

The not-helpful phone companies have shut down my phone network, and Contact can't be bothered employing humans to take calls, nor provide an email address for contact. So, the means of contact are very limited.

All these endless and unhelpful menus and assumptions that all I want is more of your services are an insult. Just make a plain a simple link where one can cancel one's account.

So-called service has disappeared in this an other industries.

Useless , they keep price hiking and then even when your on the account you can’t do this and can’t do that due to internal policies , Aviod.

I was with Contact for five years, switched to Mercury for a year, and had a few problems there. Coming back to Contact felt like a relief.

Customer service could not have been worse. I will never go with Contact again.

Utterly worthless and incompetent company that couldn't care less about their customers. Their chat support is dead – messages completely ignored for hours. The 0800 'helpline' is a sick joke: endless hold for over 2 hours before it just cuts off, no human ever answers. My account is completely barred from making any outgoing calls, and their so called 'technicians' keep insisting it's my iPhone's fault.
I switched the SIM to a totally different phone – same exact problem, zero calls possible. Proof positive it's 100% their faulty account settings, but they go silent no response. How can a supposed mobile network leave their customers without response and ignore basic evidence and leave paying customers stranded without service? This isn't just bad service .
Save yourself the nightmare, stress, and wasted money – steer clear of Contact Mobile at all costs. Worst telecom experience, zero stars.

Julie in customer service worked tirelessly to get our rental's power back on. She completely understands the process and just made it happen. She's a credit to any customer service team. Contrast this with Mercury energy who were absolutely useless. Thanks Julie, looking at moving our other accounts to Contact too.