Megafitness Shop Reviews 

Purchased the ATX MPHR 740 after extensive research.
The build quality and details are top tier.
For the price point, it's by far the best option in Europe.
Shipping to Ireland was fast too.

My experience with MegaFitness has been excellent. I received quick responses to my stupid questions, and the ordering, delivery, and shipment was exceptionally quick. The shipment started as soon as I made the payment and it arrived a few days later in Ireland. When I had issues with some of the equipment, support helped me resolve them. Tobias's support from day 1 to delivery has been exceptional. Equipment quality for the price is unmatched! cannot recommend MegaFitness enough!

No issues with delivery, despite buying several items. Shipping went relatively quickly. The overall quality of the equipment is also really good.

But... it significantly detracts from the experience that several of the dumbbells were covered in hairy mold when unpacked. The affected dumbbells were delivered in boxes that had clearly been wet. The employee who packed the order could not have missed this during packing, as the boxes were packed inside one large dry box. Disgusting to receive, and not something one should expect from such a large company.

Purchased from this company on May 25th, they would not start working on my order before I paid via a bank transfer (as they live in the 19th century, I guess?), so I did.

- June 1st: they answered my email saying they would start prepare and dispatch my order the next week.
- June 18th: I wrote to them after which they found out they were missing one line on my order, which they would not receive for 8-10 weeks. I ask them to send a partial shipment which they agreed to and send the remaining part when it arrived.
- July 3rd: Once again I ask for a status as I have received nothing from them. I received no response
- July 11th: I write to them again, where another employee informs me (once again) that one line of my order is not available.
- July 13th: They inform me that the partial shipment is ready to be shipped as soon as possible.
- July 28th: More than 2 months after placing my order I decide that I have had enough of this company and ask them to cancel my order and refund me to which they oblige

I am curious to see if I ever see my money again and I am astounded to see a company live in the 19th century in terms of managing a web shop and how terribly behind they are with digitilising they company.

I would suggest people to not purchase from this website. Maybe their physical shop is of higher quality (I hope so) because being online is not for this company. I am embarrased on their behalf.

Avoid at all costs! A highly unprofessional company that uses deceptive techniques to hold on to your money whist your order sits in the warehouse for months at a time. They do not reach out to you if they have logistic issues and current delivery times are over 3-4 months. It is ridiculous and does not make any sense that this much time is required for deliveries within the country. Try rogue fitness or strength shop for similar prices and have your products delivered within the week.

There is no better store for quality and well priced homegym ATX gear. Their shipping is cheap and across the board they ship faster with mostly 1-2 sometimes 3-5 months than all competitors which often take more than 6 months and they take German tax off correctly from Swiss orders which I know first hand with soon 10 orders with them and all competitors. Their support is competent and nice despite pandemic challenges all homegym stores have but they kept prices fair.

The prices are fair compared to other suppliers, the shipping prices on the other hand are outrageous, they don't keep up with shipping times and the customer service is disgraceful.

If, for example, you just ask them where your order is, they'll simply decide never to answer you again. Even in France we don't have this kind of behavior.

There were of course issues due to the pandemic: it took me over a year to be able to order because things were constantly out of stock, and then it took 3 months for the items to be delivered... but I don't blame them for this.

The problem is that I ordered a certain squat rack, and safety spotter arms that were meant to go with this squat rack. But the safety spotter arms are not compatible with the rack; they are too long, and if the bar goes to the end of the safety spotter arms, the rack will flip over. This is dangerous.

But when I left a review on these safety spotter arms to say that you shouldn't put them with this squat rack, they deleted my review. I don't expect any offer to replace them either, because with their ridiculous shipping costs, I'll pay an insane amount to send these back and get the correct ones (which aren't currently in stock, of course).

Otherwise I'm happy with all the equipment, it's quite sturdy, I like the Ram barbell... but I'm very disappointed that they would recommend dangerous equipment.

EDIT: They actually wrote me an email in response to my review on their website, to tell me that I was wrong about the spotter arms. I took pictures to prove my point, and they insisted that, despite what they could see with their own eyes, I was wrong. I'm very unimpressed.

I placed an order on 3/30/20. During the quarantine. Initially the delivery time was close to 6 days. When 2 weeks passed, I wrote them an email asking what had happened. (Due to the pandemic, I was not bothered, it is understood that there are delays) The email was never answered. I received the order on 6/05/20, but unfortunately I did not receive the full order. I wrote another email without receiving any response. A month later, I wrote to them again and got a reply (not even an apology), saying that I had already been sent what was missing (12/06/20).
A month later (18/07/20), I wrote again because I still did not receive the request. They answered me saying that they had already sent it, but that there was a problem and the product was returned to them without them noticing... OK... it can happen... I guess... BUT
Today 08/13/20 I'm still not getting anything, so I'm sick of it.

The order was made during a pandemic, so it's understandable that things don't work as they normally do, but the customer service is lousy. I don't know what's worse, if I just ignore the customers' emails or respond with lies of supposed deliveries.

There are ways to do things and this company definitely doesn't know how to do it. People can be understanding and patient, but a little transparency is expected in return.

Today I asked for my money back, so I guess in a month I'll be posting something here again.

It hasn't been a pleasure shopping with you.

- Unhelpful Customer service
- Bought some weights with 40 day shipping and a bar with 80 day shipping. 72 day later, no news from my weights - Turns out that they cannot send individual packages and did not propose any alternative.

I have just request a cancellation and a refund, and will never give them a cent in the future - My advice is to take your business elsewhere unless you like being taken for a fool.

Some companies forget about customer satisfaction and it is a shame

My order was supposed to be "21 days" except for one article that was on 34 days.

After one month, I was told it would take "about 2 more weeks". It didn't take 2 weeks but 40 more days for me to receive my package. And the only article that was "34 days" was missing.

In short: "21 days" turned into 2 months, and customer service gave wrong information or was not answering.

I’ve spent thousands of euros ordering from MegaFitness twice now, and had a miserable experience both times.

They sent me two heavily damaged barbells, (damage that affects their functionality, not just cosmetic - one has a long strip of knurling ripped off in a line running the length of the bar, and the other has pieces of metal rattling around inside of it, the sleeve is stuck and can’t rotate, and the whole bar has been dipped in a very thick paint that eliminates all the knurling), a half rack covered in finishing flaws that makes it painful to use the pull-up bar, and an integrated high/low cable machine which cannot attach the footrests to my rack, despite it being listed as compatible on their website.

Their customer service team ignores my emails and doesn’t answer their phone during posted opening hours, and rejected my request for undamaged replacement items (I offered to send the damaged items back) and instead pushes me to accept a very small amount of in-store credit (initially offered me about 9% of the barbell’s price)

I have shopped with MegafitnessShop 3 times, and I am quite pleased, as their products are very sturdy and competitively priced.

What I do not understand, are the international shipping costs, that are calculated on total price of the order. For instance, buying an extra 10-20 euro item can add 30-euros in additional shipping costs, and it would be cheaper to put that item on a separat order. Really strange!