ATLETICA Reviews 

Good equipment, unacceptable delivery and after-sales service

I placed an order of around €1,900 in August 2026 for delivery to Belgium. The equipment itself is of good quality, but the delivery experience was a disaster, and the way ATLETICA has handled the dispute is unacceptable.

Delivery. ATLETICA entrusts delivery to Kuehne+Nagel, which subcontracts it in turn. Appointments are only given as a full day, with no time slot. Three appointments confirmed in writing, on 15, 18 and 22 September, were simply not honoured, with no explanation and no apology. The delivery finally took place on 25 September, without any notice and before the date that had been announced. As a self-employed professional, I lost three working days waiting for a driver who never came.

Damage. During unloading, my driveway was damaged, with a repair quote of around €1,900. One of the items delivered was also damaged.

After-sales service. In writing, ATLETICA committed to offering me “appropriate compensation for all the inconvenience”. In the end, it offered 1,000 loyalty points, a voucher of around €50. As for the damage, ATLETICA refers me to Kuehne+Nagel, which refers me to its subcontractor, which denies any responsibility. Nobody takes ownership, even though ATLETICA invoiced the delivery and chose the carrier.

Over a month later, the discussions are still ongoing, with no solution in sight.

In short: if you order bulky equipment, expect to lose days waiting for a delivery, and be aware that if something goes wrong, you will be passed from one company to the next without anyone taking responsibility.

Poor quality product. The seat does not adjust and costumer service just resent the manual which does not help. Would recommend staying away from this

Bought equipment at Atletica, but some parts are insufficiënt/unusable. They ignore messages to customer service unfortunately.

I received my machine on October 9, and unfortunately, it is still unusable due to a defective Smith bar.

Customer service takes far too long to respond to my emails, and I am still waiting for a clear and effective solution.

This situation has caused me a great deal of stress, frustration, and disappointment. I have spent a significant amount of money on a machine that I cannot use, and my workout routine has been seriously disrupted.

Would I recommend this product to someone else? Absolutely not.

I expected much better product quality and customer service from ATLETICA. I want the customer service team to take my problem seriously and provide a clear, decisive, and permanent solution instead of making me wait any longer.

What terrible service from a so-called premium fitness equipment manufacturer. The fitness equipment itself may be good quality, but the customer service is absolutely appalling!

I ordered a treadmill weighing 133 kg and paid €60 for delivery, only to discover that they would not deliver it to my apartment door. Instead, they simply left the treadmill in the lobby of the apartment building and left me to figure out the rest myself.

To make matters worse, there is an elevator in the building, but apparently, Athletica refuses to deliver the treadmill upstairs.

Seriously, Athletica, is this how you treat your customers? How exactly do you expect a woman to get a 133 kg treadmill upstairs on her own? What is the point of paying €60 for delivery if you are left with an impossible task?

For a company that presents itself as a premium brand, this level of service is completely unacceptable. Good-quality equipment means very little when the delivery service is this poor.

My advice to anyone living in an apartment: choose a different manufacturer that offers proper delivery service. Save yourself the frustration and disappointment. I certainly expected much better from Athletica!

Costumer care is very bad. I made a large order of an R8 rack. the delivery was moved 3 times. The first time i stayed home the whole day, and only after i called the delivery company i was notified. The second day, it was cancled again. The delivery only took place on the third day.

Costumer care told me they would take care of it because of the inconvience and the need to keep taking days off. they in the end offered 500 points, that is not even enough for a 35 euro discount voucher.

Would not order again. even though the product is oke. Costumer care is very bad.

The service is appalling. I have a simple question but can't get an answer to it. I keep getting the wrong answer via email, and whenever I call, they just ask me to fill out the contact form. They promise to call back but never do. The order isn't shipped on time, they don't know what's going wrong, and in the meantime, you're paying a lot of money for absolutely nothing so far.

I ordered the R7 outdoor rack. Arrived on time. Was easy to assemble. Felt really solid. Unfortunately after just 2 months and the first rain shower, it’s started to rust. The brown liquid that came out of the support arms has stained the flooring.

I contacted them to find a solution and their customer service seems to be entirely AI. 10 days later and I’ll still waiting for a response.

I was so optimistic about this brand. Sadly, the poor customer service is reason enough not to buy from them again.

What a disappointment!

I purchased an ATLETICA MagnaRev and unfortunately the unit arrived with a fault that was present from the very first use.

The bike itself seems to be a very good product and I actually like it a lot. The mechanical resistance works correctly and clearly increases when changing the resistance setting. However, the console does not detect those changes: it permanently displays Level 1 and consequently shows 0 watts and 0 calories.

I reported the problem approximately three weeks ago. Since then, I have contacted ATLETICA through customer service, their online chat and the official warranty request form. I provided a detailed description of the fault as well as a video demonstrating the problem, and I have followed up several times.

ATLETICA has acknowledged my warranty claim and informed me that the case was being reviewed by their technical support team. However, after approximately three weeks, I still have not received a diagnosis, replacement part, repair procedure, replacement bike or any concrete timeframe for resolving the issue.

What makes the situation particularly frustrating is that I am not trying to return a product simply because I do not like it. Quite the opposite: I really like the MagnaRev and from the beginning my preferred solution has been to keep it and simply have a fully functional unit.

I understand that technical problems can occur with any product. What I find disappointing is having a brand-new defective machine and still not having a concrete solution after three weeks and several attempts to resolve the issue through the appropriate customer-service and warranty channels.

For that reason, my current rating reflects primarily my experience with ATLETICA’s after-sales and warranty support rather than the MagnaRev itself.

I will gladly update this review and my rating if ATLETICA resolves the warranty issue satisfactorily.

The Lat pull down bar I purchased was very well made and solid. Will always recommend Atletica home gym products for you.

Quick and polite answers, high quality products and well designed as well.

incredible site and team, all the products were as per description and coudln't complain about anything

Very disappointing experience with ATLETICA.

I received two weight plates damaged. On top of the damage itself, the way the issue has been handled has been extremely frustrating. I have had to contact ATLETICA several times and have also stayed home on two separate days because of the expected delivery/collection arrangements.

ATLETICA is now willing to collect the damaged plates and replace them. That is of course the correct solution, but ultimately it is nothing more than providing the products in the condition in which they should have been delivered in the first place.

For all the extra time, inconvenience, staying at home and the difficult communication, I am receiving no compensation whatsoever. Earlier, I was offered a €40 voucher if I agreed to keep the damaged plates, but because I have chosen to have the damaged products replaced, there is no compensation at all.

For a company in this price range, I expected a much more customer-friendly approach. Products can get damaged during transport, but for me, the way a company handles such problems is what really defines the quality of its customer service.

The damaged products are being replaced, but I am very dissatisfied with both the customer service and the way this situation has been handled.

Do not trust the chatbot. I bought a squat rack R7 as the chatbot pointed out it could have been expanded with other pieces of equipment.

However, this is simply not true, now i'm stuck with a piece of equipment I cannot expand. I wasted money as other combinations that take the same amount of room have more functionality. Simply misleading poor customer service, I won't purchase from them anymore

I had my first consultancy with Maria, who was great and helpful.
The products arrived in tact and at time as agreed.
Return process was also easy. Just make sure you keep the pallet on which you received the shipment.
Regarding quality - all great, except for the leg curl which was disappointing - while using, the screw gets loose and you have to repeatedly tighten it.

Order never delivered. We bought a weights bench to try the brand before planning to order a Fallout home gym. The experience has put me off any further dealings. We have a gravel road to our parkplatz and entrance door. This is a fire access road and as such fits a full size fire truck. Atletica delivers to the "first door" or "to the curb" depending on what they choose to say on any given day, Our front door is inside our parkplatz, as is the curb! Sadly the courier refused to drive into our parkplatz saying it was too small. Instead the driver wanted to drag a pallete along the gravel road, which I know from experience gets stuck and damages the fundament. Ive now cancelled the order because after 14 emails back and forth I give up wasting my time. Order #142039 - Refund requested, and due to the attitude of the company I’ve put in a charge back request on my credit card.

I ordered an R8 Bradley EXO Rack, along with an Omega bar, a Raptor Max bench, and a 155 kg plate set.

I wish I had never placed the order.

The bar never arrived. I contacted them to explain that I had not received it, but I only got a series of AI-generated emails and no solutions. I am still waiting for them to tell me what happened to the bar.

However, the worst part of the experience was definitely the rack. They sent me several incorrect parts:

The wrong selector sword
The wrong cables
The wrong screws

I contacted them, and they sent me the correct selector sword, but they sent me another incorrect cable AGAIN.

I emailed them once more, but now they do not seem willing to solve the problem. They simply redirect me to a warranty form.

SUMMARY: I spent around €6,000. Forty-five days later, my rack is still not assembled because they sent me the wrong parts. It is impossible to speak to a real person; all I receive are automated, AI-generated responses.

I am glad I only tested this shop with lower-value items, because based on this experience, I will never buy from them again. If you are considering ordering from Atletica, I strongly urge you to reconsider. Other major (German) fitness brands handled quality and service significantly better on many purchases I made and were way more helpful in case of claims.

1.
Severe Weight & Dimension Deviations
Standard Rubber Plates: The weight accuracy is terrible. My 5kg plates range anywhere from 4.8kg to 5.3kg. On top of that, the website's dimensions (diameter and thickness) were off by more than 10% (though they finally updated the listing after I pointed it out). Result: I can fit less plates than expected on my dumbbell sleeves.

"Premium" Plates (Advertised max 1% weight deviation): Out of four plates, one was completely out of spec (nearly 3% weight deviation). The first replacement they sent was also out of spec. It took a second replacement to finally get what I actually paid for, barely being in spec.

2.
Exhausting & Incompetent Communication
Resolving these issues was an absolute nightmare:

It took 3 weeks just to get a first (human) response.

The entire back-and-forth dragged on for 3 months until everything was settled.

Also, I wanted to return some of the 5kg plates, but after they promised to send the necessary return packaging and failed to do so (and as every response by them via mail took like a week), I gave up just to move on with my life.

3.
Zero Customer Appreciation
Throughout this entire process, every single hassle was caused by their mistakes, yet there was very limited effort or intention to make things right (quickly) or keep me as a customer happy.

Furthermore, I submitted a 3-star review for the rubber plates on their website some days ago, but so far they did not publish it...
I wondered at the time of buying why there were basically no 1, 2 and 3-star ratings, and especially that people praised that the rubber plates were NOT smelling, which was a deciding factor for me (surprise surprise: they actually smell, even after sitting for 3 months on the balcony).

Save yourself the headache and buy elsewhere.

Totally incompetent at keeping track of their own stock and logistics

They said they had floor in stock and would be delivered at a certain date range... then 1 month later I'm still asking them and they are saying they have too many orders and it might take 10-15 days more for items to be shipped

Don't buy unless you have the time and patience to wait and deal with automated AI messages that lie to your face with the most polite words

Two weeks ago, I ordered a dip bar from Atletica. Despite the mixed reviews I had seen, I decided to give them a try, and I'm glad I did. The dip bar is exactly what I was looking for, and the delivery process was excellent. It arrived as promised on the website and was delivered without any issues. Very happy with my purchase—thank you, Atletica!