MasterCubeStore Reviews 

5,392
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

It was my first step in speedcubing. I decided to order my first cube as MoYu rs3m v5 UV+Ball. Definitely it is my one of the best orders over internet. I got coupon and free prize, so instead of on... See more

Rated 5 out of 5 stars

UPDATE: After posting this review, the customer service team contacted me right away. Benjamin explained that the specific numbered replacement blocks (No. 10 and 11) are unfortunately no longer in pr... See more

Company replied

Rated 5 out of 5 stars

Great selection of products, good prices and fast shipping (with stock, no drop shipping)! First purchase on this site, but fully satisfied and will definitely come back.

Rated 1 out of 5 stars

In the past, I bought about $1,000 worth of cubes from them without any issues. However, this time the package never arrived, and the money was not refunded either.

Company replied

Company details

  1. Toy Store
  2. Children's Toys Store
  3. Hobby Store

Written by the company

Welcome to MasterCubeStore, home to Europe’s largest selection of cubes, speedcubes, and other exciting puzzles and challenges, all at competitive prices! With brands like Rubik’s, Gan, MoYu, and many, many more. We offer a wide array of games, for every enthusiast, whether you’re a competitive speedcuber, a casual puzzle solver, or just looking for a fun mental workout, we’ve got something for everyone! Our collection features a wide range of IQ puzzles and brain-teasers, perfect for both beginners and seasoned pros. At MasterCubeStore, we’re committed to providing exceptional customer service, fast delivery, and a seamless shopping experience. With over 175,000 satisfied customers and a passion for puzzling, we’ve become the go-to store for cubers and intellectuals across Europe. Have questions or need assistance? Our support team is here to help -Just reach out!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(5,392)

687 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was my first step in speedcubing

It was my first step in speedcubing. I decided to order my first cube as MoYu rs3m v5 UV+Ball. Definitely it is my one of the best orders over internet. I got coupon and free prize, so instead of one cube, I have got 2 cubes and stand for cube. A few hours later I've decided to change my free add-on, but it wasn't possible.. Why? Because my parcel already have been shipped and going to impressive and fast speed delivery way. I have got my parcel in 3 days after order had been happened.
And price.. Price was lower than on AliExpress or another sites. And I have got more stuff for less money.
Definitely I will order again from mastercube and recommend to my friends do it too.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

Where is my money?

In the past, I bought about $1,000 worth of cubes from them without any issues. However, this time the package never arrived, and the money was not refunded either.

August 31, 2026
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello,

If the package has not been delivered, the order is most likely either a pre-order that has not yet been shipped, or the shipment may have been delayed or lost by the postal service.

Unfortunately, we cannot investigate individual orders through this platform. Please contact our customer service directly at info@mastercubestore.com with your order number, and we will check exactly what has happened and help find a solution.

Best Regards,
Benjamin F.
MasterCubeStore Support

Rated 3 out of 5 stars

I chose 3 because tracking says…

I chose 3 because tracking says delivery was attempted a few days ago (it wasn't) and I would be contacted as to where to collect my parcel from (I haven't).

August 30, 2026
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello Paul,

The tracking updates, attempted delivery and notification about where the parcel can be collected are handled by the postal service, not by MasterCubeStore.

As it is currently the weekend, both the support and the carrier’s operations may also be limited.

We recommend contacting the postal service you selected for the delivery directly, as they will have the most up to date information about the parcel and where it can be collected. If the issue cannot be resolved with the carrier, you are of course welcome to contact us via email at info@mastercubestore.com, and we can look further into the shipment from our side.

Best regards
MasterCubeStore

Rated 5 out of 5 stars

Great cube store in the EU

Great selection of products, good prices and fast shipping (with stock, no drop shipping)!
First purchase on this site, but fully satisfied and will definitely come back.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Cube Store I’ve Ever Visited…

The Best Cube Store I’ve Ever Visited ⭐⭐⭐⭐⭐
MasterCubeStore is honestly the best cube store I have ever entered. From the moment I walked in, the experience was absolutely fantastic.
The staff are amazing — friendly, knowledgeable, helpful, and genuinely passionate about cubing. They take the time to help you find exactly what you’re looking for and make you feel like a valued customer.
And the service is simply the best. Everything is handled professionally, quickly, and with real care. You can tell that they truly care about their customers and the cubing community.
I’ve been to many stores, but MasterCubeStore stands above all of them. If you love speedcubing, this is the place to go.
Best store. Best staff. Best service. Best experience. 🏆
I couldn’t recommend MasterCubeStore enough! ⭐⭐⭐⭐⭐

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Problem resolved with a full refund

UPDATE: After posting this review, the customer service team contacted me right away. Benjamin explained that the specific numbered replacement blocks (No. 10 and 11) are unfortunately no longer in production. Since they could not supply the correct parts, they issued a full refund of €20.85 for the Klotski Number Pieces Set. I appreciate their quick action and fair solution once the issue was brought to their attention.

August 24, 2026
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello Ludmila,

You are right that the response time here was far too long, and I’m sorry about that.

I am the only person normally handling our customer service, and I have been away on vacation. My colleagues did their best to cover while I was gone, but some of the more specific cases that I would normally handle personally were unfortunately left behind.

I have now reviewed the full history. There was also a misunderstanding with the first replacement, as you needed the specific numbered blocks from the Swift Block wiSlide Klotski Number Pieces Set, not the standard blank pieces that we sent as a free replacement.

Unfortunately, WiSlide has discontinued these numbered replacement parts, so we are no longer able to obtain the correct pieces. Because of that, we will refund the Swift Block wiSlide Klotski Number Pieces Set instead.

Regarding the promotional emails: these are, of course, not emails that I manually send from customer service. They are automated marketing emails sent separately to thousands of subscribers, completely independently of our customer service.

I understand why receiving those emails while waiting for a reply made the situation even more frustrating, and I’m sorry that your case was left unanswered for so long.

Kind regards
Benjamin F.
MasterCubeStore Support

Rated 5 out of 5 stars

Fast postage

Fast postage. Had a small issue before the package was shipped and support answered basically immediately and had the perfect response.

August 6, 2026
Unprompted review
Rated 4 out of 5 stars

Good, but...

After the order I asked about the change but nobody answered. The next day goods was shipped.
PS: Reaction time 2-3 days is quite old school nowadays.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Great, i bought a YJ MGC beta LE green from them and delivery and packing was great 👍. thanks!

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Wow, just wow…

Store always has a great range at very competitive prices. Customer care excellent. Delivery from mainland over to the UK has greatly improved. All go someways to having made these guys first choice for me any day of the week.

Top notch. FACT

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Super store - clear recommendation

Super store. Ordered several times at MCS and was always very satisfied. Good products, good prices, most of the time very short (or at least reasonable) shipping times, and a very nice helpful/support team. My favorite cube supplier.

July 6, 2026
Unprompted review

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