Masori | Shop Reviews 

444
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the great selection of audio equipment and mention that prices are very competitive compared to other popular online stores. Many people also appreciate the fast shipping times and well-packaged items received, noting that products generally arrive in very good condition and closely match online descriptions. However, some reviewers noted serious issues with significantly delayed deliveries and extremely slow email communication when tracking orders or asking questions. Some people were dissatisfied with stock availability, unexpected delays after purchasing, and ordered items taking much longer than expected to arrive at their destination.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and availability. Many consumers praise the... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a high level of disagreement... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Price

Reviewers highlight positive aspects of price, noting that items are affordable and represent great value... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Lowest prices of the whole European region for the part I ordered (and probably many others), thats why I bought here. Ordered nov 10, reveived my order dec 8 while the website said the part was on or... See more

Rated 3 out of 5 stars

Order Came in without any issues. Packaging was okay but nothing special . Took them about 2.5 weeks to ship everything tho.. and then another 4-5 days for it to arrive .

Rated 4 out of 5 stars

I’ve had a good overall experience with Masuri Shope for my recent purchases. The products I received were genuine and of good quality, and their prices are quite reasonable compared to many others.... See more


Company details

  1. Hi-fi shop

Written by the company

CarHifi | HomeHifi | Marine Audio | Wohnmobil | Motorrad Onlineshop | Lautsprecher, Verstärker, Subwoofer, Hochtöner, Mitteltöner, Tiefmitteltöner & Batterien günstig 🔋 online kaufen. Kostenloser DHL Versand ab 50€ EU 📦 0% Raten Finanzierung. Marine, Motorrad, Wohnmobil Lautsprecher, Subwoofer und Batterien kaufen 🔥


Contact info

3.4

Average

TrustScore 3.5 out of 5

444 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(444)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipping, quality product

My order - although the item was not an expensive one - was shipped very quickly. Original product was received, at a fantastic price, with warranty. I highly recommend Masori for car audio enthusiasts.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Cables

Bought cables, were fast and also added some haribo’s in the package

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and zero…

Terrible customer service and zero support when issues arise. They proudly advertise a 3-year warranty, but it’s nothing more than false marketing – they refuse to cover basic warranty obligations and push all costs onto the customer. Communication is slow, unhelpful, and completely unprofessional. Avoid this store at all costs.

October 1, 2025
Rated 2 out of 5 stars

Slow communication

Slow communication. Their robot named ''Max'' is your main contact. Does not think and/or implement already placed orders and spits out nonsense E-mails in parallell with a real person. AI in process...
Took ages to get something shipped that was ''in stock'' and I wanted to cancel the order, promptly the shipment was electronically announced at DHL without replying to my question to cancel the order. Coincidence? We'll see.

Stay away from these cowboys!

Update: eventually the product arrived, no further issues. But I’ll still never place an order here!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

legit

legit
they are fast shippers and comitative pricing. Also received a Haribo gummy which was funny.
I placed my order to Saudi Arabia and received it within 9 days.

July 8, 2025
Rated 1 out of 5 stars

Atrocious Customer Service

I ordered a Hertz amp on the 12th of August and received an order confirmation then I didn’t here nothing for a few days so I contacted them through there email address asking for an update on my order but no response so I opened a case on PayPal then they responded saying they don’t have it in stock and they would have to order it so I asked for a refund as it’s was going to take to long they ignored my request and kept telling me they have ordered it. today the 20th August they told me it’s going to arrive with them in 3 days which I replied I asked you to cancel my order which they ignored again then again today the 20th August they decided to add a tracking number to the PayPal case. The customer service is atrocious. I would avoid this company they don’t listen to your request. How can they treat there customers like this.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ive been dealing with Masori for the last two years since i got back into car audio, and its the place that i will always come back to, great communication with Rob and Max

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Finally found my car audio store with…

Finally found my car audio store with all the information needed on their website for all your car audio goodies.

High quality products !!
Good service !!
Resonable/good prices !!
Fast sending !!
Correctly packet shipments !!
Helpdesk -respons (11)

Overall a fat 10+

They will be hearing from me soon again, found a good /very nice amplifier on their website.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

Very fast shipping, I bought STP Black Silver Pack. Easy to install in the doors of my Peugeot 208.
Great result at a low price.
No more vibrations!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve Used Masori for quite a few parts…

I’ve Used Masori for quite a few parts I just couldn’t find in the uk and everything arrives within the week, all tracked and easy to follow.
Great site, great prices and lots of harder to get parts, amps and speakers available.
My go to place for morel and audison!

June 22, 2025
Unprompted review

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