Masori | Shop Reviews 

Disappointed..

I orederd these accidentally, as I had a discount code to use..tried to cancel the ours sent numerous emails and no responses

With delivery, and £45 import tax they cost me a lot more than I could of got them for in the uk

And once they arrived they don't even have the speaker grilles like in the images when purchased

I've used them quite a few times to buy various items. But I definitely won't be again
Very very disappointed

Professional.

Placed order #66341 on June 12th. Modified it to IN-STOCK items a week ago. Support is totally ignoring me with bot templates while my move-out date is approaching. They hold my money and refuse to ship items that are sitting in their warehouse! Absolute disaster.

I have not try the equipment yet but Masori is very slow answer questions by email and slow delivery,

exactly what I expected. the content was very high quality and affordable.

They do have a wide selection of products, but the delivery times are insane, and the communication is terrible too. I’d rather not recommend them. They list items as in stock on their e-shop, but in reality, the manufacturer hasn't even produced them yet.

Made an order on 19th of June. After receiving a confirmation email, it has been a complete silence, no update on my order when it will be send and what will happen next. Very disappointing experience. I am trying to get my money back but there is no way to contact these people. Feels like I was robbed

Order number 66822 on 16 June getting ready to ship 29 still getting ready to ship delivery time 4 to 8 days .over 2weeks then finally email on 25 June 2 days will be delivered but once again nothing no update no tracking info no calls answered Facebook no reply several times even b2b platforms ignore customer .they don't care about the customer 😒 sadly very unsatisfied poor company never again .I now ordered from audio concepts

I ordered couple of items almost a month ago, since then I have received just one email saying “the order will be send soon” and that’s it, no update, no info when it will be send. Zero communication with customer service. You can’t reach them . Horrible experience

Absolutely shocking service.

I placed an order for speakers over a week ago and received no delivery, no update, and no communication whatsoever. It was only after I chased them by email that I discovered my order had not even been processed yet. As I am writing this review, I still haven't received my order.

The lack of communication is completely unacceptable and shows a serious disregard for customers. If there was a delay, the very least I would expect is to be informed, rather than having to chase for answers myself.

I deeply regret ordering from this company. Had I known this was the level of service I would receive, I would have happily paid a little extra and purchased the speakers from another supplier.

Based on my experience, I cannot recommend this company. Poor communication, poor customer service, and a very frustrating experience from start to finish.

⭐☆☆☆☆ (1/5)

Unfortunately, this has been one of the worst online shopping experiences I have ever had.

I placed an order because I needed the equipment for my boat project and my upcoming vacation.

A few days later, I was informed that one of the products I had ordered was actually out of stock due to an inventory error. I was offered a replacement product, but it was not suitable for my project, so I declined the offer and requested that the available item be shipped and that I receive a refund for the unavailable speakers.

After that, the communication simply stopped.

I sent multiple emails asking for clarification and a solution, but for several days I received absolutely no reply. Being completely ignored after spending more than €700 is unacceptable.

Because of the lack of communication and the delays, my boat project has fallen behind schedule and my vacation plans have been negatively affected.

As a result, I have exercised my legal right of withdrawal (Widerruf) and cancelled the entire order.

I expected professional customer service from a German company, but unfortunately my experience was the exact opposite. I sincerely hope the company improves its communication with customers in the future.

Masori is a fraudulent drop-ship electronic company. They ARE NOT a registered dealer \ distributor of any of the items they sell. You will NOT have a warranty. They purchase cheap Chinese knock-offs and sell them as brand items. BE CAREFUL purchasing from them. The only authorized distributor of FOCAL in Germany is this company: Focal Naim Deutschland GmbH
Hainbuchenweg 14–18
21224 Rosengarten
Deutschland
Opening hours: Monday to Friday 9.00-17.00
Phone: +49 4105 77050
Fax: +49 4105 770529
E-mail: info at focal-naim.de

This guys are litterally a scum! Don’t buy anything in here. I purchased a product a MONTH AGO, have not received any feedback about what’s happening with the product, whether it has been sent or what happened with my money… avoid

They are slow in giving the items but they did deliver. Items were very good price and arrived perfectly ok. I did wait 3 weeks for them. I give 5 star because they say there is a slow process . So you accept this because of better price.

I would strongly advise potential customers to be cautious when ordering from Masori.

I placed an order for an amplifier and wiring kit on 25 May. After several weeks with no meaningful updates, the only responses I received were automated messages. During this time, I was informed that one of the items was out of stock, despite it still being listed as available and discounted on their website.

After waiting over three weeks with no clear communication, I contacted them to express my concerns and mentioned that I was considering requesting a refund if there continued to be no updates.

Rather than providing an explanation, delivery estimate, or any communication at all, Masori unexpectedly cancelled and refunded the entire order on 15 June without notifying me beforehand.

The most disappointing aspect was not the refund itself, but the lack of communication throughout the process. Customers deserve accurate stock information, realistic delivery expectations, and direct communication when problems arise.

Based on my experience, I cannot recommend Masori and would hesitate to place another order with them in the future.

The price was good, the dispatch was quick and shipping to Portugal was easy and well packaged! I will definitely be ordering again. Thank you!

Good prices and fast shipping to Hungary. Good and fast replying customer service.

Everything was perfect from buying to getting the purchase..

Great product, great price, quick delivery and very happy with the product and service :-)