Second time I buy a device from this online shop, amazing experience and really competitive prices. I purchased a Samsung tab S11 Ultra 5G 1Tb tablet for 799CHF. New in box. Again, an amazing experien... See more
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See what reviewers are saying
Exzellent Service , fast delivery, the iPad 5. Generation is in exzellent Snape ( Looks Like new )very good company.
Company replied
Exact description of the phone 15pro . It came in super condition with only a couple of little& minimal surface scratches on the screen and the sides, which are nearly invisible. The description of... See more
Company replied
Bought a refurbished ThinkPad in "good" condition. Fully satisfied. Laptop itself looked like it went through a lot (minor outside scratches, big open gash at the bottom, covered with what looks like... See more
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Company details
About mobileup
Written by the company
Unsere Mission ist es, Elektronikgeräten ein möglichst langes Leben zu schenken. Dadurch reduzieren wir Elektroschrott und den CO2-Ausstoss. Über unsere Plattform bringen wir professionell aufbereitete Elektronikgeräte wieder in den Kreislauf, was nicht nur umweltfreundlich ist, sondern auch das Portemonnaie unserer Kund*innen schont. ♾️
mobileup ist die am schnellsten wachsende Plattform für aufbereitete Elektronik in der Schweiz. Wir wurden bereits mehrfach ausgezeichnet, unter anderem als Gewinner der Swisscom Startup Challenge 2022 und als Finalist des Swiss Economic Forums 2024. Zudem gehören wir zum Portfolio des Schweizerischen Technologiefonds.
Unsere aufbereiteten Geräte bieten eine hervorragende Alternative zu Neugeräten. Die Geräte werden von Expert*innen sorgfältig getestet und wieder instand gesetzt, sodass sie genauso gut funktionieren wie neue Geräte. Im Gegensatz zu neuen Geräten sind sie jedoch kostengünstiger und nachhaltiger, da wir ihren Lebenszyklus verlängern.
Wir sind überzeugt, dass für jedes elektronische Neugerät eine aufbereitete Alternative existieren soll. Daher arbeiten wir mit einer Vielzahl von professionellen Händler*innen zusammen, um das breiteste Sortiment an aufbereiteten Geräten zu den besten Preisen anbieten zu können.
Unsere Bemühungen tragen nicht nur zur Schonung der Umwelt bei, sondern auch zur Förderung einer nachhaltigen Wirtschaft. Durch die Verlängerung der Lebensdauer von Elektronikgeräten verringern wir den Bedarf an neuen Ressourcen und reduzieren den ökologischen Fussabdruck.
Contact info
Keltenstrasse 98, 3018, Bern, Switzerland
- +41 77 495 31 88
- info@mobileup.ch
- mobileup.ch
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered within the deadline
Delivered within the deadline, fair price, good state as described.
July 8, 2026
Unprompted review
Reply from mobileup
Hello Lukas,
Thank you very much for your kind review! We're delighted to hear that your order arrived on time and that you were happy with both the price and the condition of your device.
We truly appreciate your support and hope you continue to enjoy your purchase.
Kind regards,
Your mobileup-Team
Reply from mobileup
Hello Melanie,
Thank you very much for your great review! We're delighted to hear that you had a positive experience with us. Knowing that you would buy from us again means a lot to our team.
We look forward to welcoming you back in the future!
Kind regards,
Your mobileup-Team
Bought and I-phone 13 mini
Bought and I-phone 13 mini, the condition was even better than described.
Really content.
June 10, 2026
Unprompted review
Reply from mobileup
Hello Chiara,
Thank you very much for your wonderful review! We're delighted to hear that your iPhone 13 mini was in even better condition than expected and that you're really happy with your purchase.
We hope you enjoy your device for a long time and look forward to welcoming you back in the future.
Kind regards,
Your mobileup Team
Exzellent Service
Exzellent Service , fast delivery, the iPad 5. Generation is in exzellent Snape ( Looks Like new )very good company.
June 15, 2026
Unprompted review
Reply from mobileup
Hello Elvira
Thank you very much for your wonderful feedback. We're delighted to hear that your iPad (5th generation) arrived quickly and that you're so happy with its condition. It's great to know we could meet your expectations. We truly appreciate your recommendation and hope you enjoy your device.
Kind regards
Your mobileup Team
Reply from mobileup
Hello Hans
Thank you for your great feedback. We're delighted to hear that you found our service convenient, fast, and reliable. We truly appreciate your support and hope you enjoy your device.
Kind regards
Your mobileup-Team
Second time I buy a device from this…
Second time I buy a device from this online shop, amazing experience and really competitive prices. I purchased a Samsung tab S11 Ultra 5G 1Tb tablet for 799CHF. New in box. Again, an amazing experience.
June 24, 2026
Unprompted review
Reply from mobileup
Hello Jose Ramon
Thank you for your wonderful feedback and for choosing mobileup again. We're thrilled to hear that you've had another great experience with us and that you're happy with both the price and your new Samsung Tab. We truly appreciate your trust and look forward to serving you again.
Kind regards
Your mobileup Team
Very good and fast service
Very good and fast service. And more importently I have gotten a Google Pixel phone which is in very good shape (I could not have seen that it is not new).
June 11, 2026
Unprompted review
Reply from mobileup
Hello,
Thank you for your kind review! We’re delighted to hear that you were happy with both our service and your Google Pixel phone. It’s great to know that the device exceeded your expectations and arrived in such excellent condition. We hope you enjoy using it for a long time to come!
Kind regards,
Your mobileup-Team
Very good service
I am very happy about my new phone. Fast and very professional service. I already recommended it to some friends.
June 4, 2026
Unprompted review
Reply from mobileup
Hello Audrey,
Thank you very much for your wonderful review. We are delighted to hear that you are happy with your new phone and that you were satisfied with our fast and professional service.
It means a lot to us that you have already recommended us to your friends. Thank you for your trust and support.
Kind regards
Your mobileup Team
Uncomplicated and easy
June 4, 2026
Unprompted review
Reply from mobileup
Hello Marno
Thank you for your review! We're delighted to hear that the process was uncomplicated and easy.
We appreciate your feedback and hope to welcome you back to mobileup in the future.
Best regards,
Your mobileup Team
Reply from mobileup
Hello Aurelio,
Thank you very much for your great feedback! We are delighted to hear that you are happy with the quick delivery, the quality, and the price. Enjoy your device and thank you for your trust!
Kind regards,
mobileup-Team
nice service
May 18, 2026
Unprompted review
Reply from mobileup
Hello Philipp
Thank you very much for your positive feedback! We are happy to hear that you are satisfied with our service.
Kind regards,
mobileup Team
Reply from mobileup
Hello Beat,
Thank you very much for your great review and your trust in us! We are very happy to hear that you are satisfied with your refurbished iPhone and our service. We hope you continue to enjoy your device!
Kind regards,
mobileup Team
Quick delivery, excellent condition
Quick delivery, phone in excellent condition.
May 5, 2026
Unprompted review
Reply from mobileup
Hello Gregor,
Thank you very much for your positive review.
We're very glad you're so satisfied.
Best regards,
mobileup-Team
Perfect iPhone 15 pro
Perfect iPhone 15 pro - only 8 cycles of battery loading
April 29, 2026
Unprompted review
Reply from mobileup
Hello Frank
Thank you very much for your great review! We’re delighted to hear that you’re happy with your iPhone 15 Pro and that the battery condition met your expectations.
Kind regards,
mobileup-Team
Poor and false communication
Poor and false communication. Waited long time, the phone worked poorly. Was not helped to solve the situation. Very disappointed.
April 30, 2026
Unprompted review
Reply from mobileup
Hello Sofia
We are sorry to hear about your experience.
Unfortunately, we did not receive any reply to our previous request asking for your contact details, so we were unable to investigate the issue further or offer a solution.
Please contact us directly at info@mobileup.ch with the subject “Trustpilot” and include your concern as well as your order details. We would really appreciate the opportunity to look into this properly and find a suitable solution for you.
Kind regards
mobileup-Team
Great product
Great product, super fast delivery, everything is just as expected. I got iPhone 14 and I’m very happy with it!
April 22, 2026
Unprompted review
Reply from mobileup
Hello
Thank you for your kind feedback!
We're delighted to hear that you're happy with your iPhone 14 and that everything met your expectations. Enjoy your device, and we hope to serve you again soon!
Kind regards
mobileup-Team
Old device sold
A seamless digital workflow for selling used devices on our website, including price estimates. Fast processing, fair valuations, quick payouts, and friendly customer service.
April 8, 2026
Unprompted review
Reply from mobileup
Hello Alexa,
Thank you for your great feedback! We're happy to hear that you experienced a seamless process when selling your device and that you were satisfied with the price estimate, fast processing, fair valuation, and quick payout. It’s also wonderful to know our customer service made a positive impression.
Kind regards,
your mobileup team
Been waiting 4 wks still no payment
Been waiting 4 wks still no payment, rubbish how hard is it to pay for the phone 😡😡
April 17, 2026
Unprompted review
Reply from mobileup
Hello Terri
We’re sorry to hear about your experience.
Unfortunately, we’re unable to match this review to any customer details, so we can’t contact you directly. We would really like to look into this for you and resolve the issue as quickly as possible.
Please reach out to us by email at info@mobileup.ch using the name from your review, so we can assist you further.
Kind regards
mobileup-Team
Mobileup at the top
Quick service and product was good as expected. Can be trusted
April 1, 2026
Unprompted review
Reply from mobileup
Hello
Thank you for your kind feedback! We're happy to hear that you were satisfied with the quick service and that the product met your expectations. Your trust means a lot to us!
Kind regards,
your mobileup team
I bought a smartphone & I sold mine as…
I bought a smartphone & I sold mine as well
The one I bought came as expected time & quality
The one I sold I would have expected a little bit more than the offer I got. I accepted. So I can't actually complain. As I could have rejected the offer. All in all great project and experience
April 9, 2026
Unprompted review
Reply from mobileup
Hello Ayman
Thank you for your detailed feedback! We're really glad to hear that your purchased smartphone met your expectations in both delivery time and quality.
We understand your thoughts regarding the offer for your sold device. Our pricing is based on several factors such as condition and current market value, but we truly appreciate your understanding and your decision to go ahead with the offer.
Overall, it's great to hear that you had a positive experience with us. We hope to welcome you again soon!
Kind regards,
your mobileup team
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