Generally, I am very happy with the service. Unfortunately, you dont offer Credit Cards. Therefore, I am still relying on another bank account as Credit Cards are required in some countries - i.e. for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Generally things work perfectly. However, I don't like the new "functionality" that the security code changes every hour and you can only see it on the app. In general I would prefer more functions to... See more
Company replied
I call Lunar, in order to have an overview on a service that I purchased few months ago via a promotion. The customer service helped me and he clarified that the service was closed as I decided and... See more
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Easy but without address or bank card, sometimes it's difficult to cash out. Specially, international students or introvert people don't ask for help so easily. Best of luck ❤️🩹🇧🇩🪅
Company replied
Company details
About Lunar Denmark
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Hack Kampmanns Plads 10, 8000, Aarhus C, Denmark
- support@lunar.app
- lunar.app
4.4
Excellent
29K reviews
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Reply from Lunar Denmark
Hi Mohammad,
Thank you for your review and the kind words!
We are really happy to hear if you’ve had an excellent experience with us.
Wishing you a great day!
Kind regards,
Nynne
Reply from Lunar Denmark
Hi Jhomar,
Thank you for your kind review!
We’re happy to hear if you found our service both friendly and fast. We really appreciate you taking the time to share your experience.
Have a lovely day!
Kind regards,
Nynne
Reply from Lunar Denmark
Hi Md Mahaday,
Thank you for your fantastic review!
We are so happy to hear if you have had such a great experience with our service. It really means a lot to us.
Have a wonderful day!
Kind regards,
Nynne
Easy but without address or bank card
Easy but without address or bank card, sometimes it's difficult to cash out. Specially, international students or introvert people don't ask for help so easily. Best of luck ❤️🩹🇧🇩🪅
August 22, 2026
Reply from Lunar Denmark
Hi Mashhuda,
Thank you for sharing your feedback.
We are glad to hear if you find Lunar easy to use, while also understanding that some situations can be more difficult without a physical branch, especially when you need help with something specific.
We appreciate you pointing this out, as it’s important for us to know where we can make the experience easier and more accessible for all our customers.
Kind regards,
Nynne
Reply from Lunar Denmark
Hej Shahram
Tak for din anmeldelse og de fine ord. Det er dejligt at høre, hvis du har fået den støtte, du havde brug for.
Hav en rigtig dejlig dag!
De bedste hilsner
Nynne
All is good nothing else to add
August 14, 2026
Reply from Lunar Denmark
Hello Mohammed,
Thank you for your review and for taking the time to share your feedback. We are really glad to hear if everything is working.
We would like to know if there is anything else we can help you with, which means that we have reached out to you directly as well.
Kind regards,
Lunar
Great support that immediately enabled…
Great support that immediately enabled my account registration. It also only took a few minutes to reach someone.
August 21, 2026
Unprompted review
Reply from Lunar Denmark
Hi Ene
Thank you for your kind review!
We are really happy to hear if you received great support and that we were able to help get your account registration moving right away.
It’s also great to hear that you only had to wait a few minutes to reach someone.
Have a wonderful day!
Kind regards,
Nynne
Excellent phone service
The attention received during a call to clarify some information was excellent. We were able to figure out the specific information that I had to provide to proceed with the opening of my bank account.
August 12, 2026
Reply from Lunar Denmark
Hi Israel,
Thank you for your kind review!
We are very pleased to hear if you received excellent help during your call and that we were able to clarify exactly what information you needed to provide to move forward with opening your account.
We’re glad we could make the process a little easier for you.
Kind regards,
Nynne
good service
August 21, 2026
Unprompted review
Reply from Lunar Denmark
Hi Mateusz,
Thank you for your review and for the kind words. We are happy to hear if you’ve had a good experience with our service.
Have a wonderful day!
Kind regards,
Nynne
I'm very satisfied with the support it…
I'm very satisfied with the support it solve my problem very fast
August 21, 2026
Unprompted review
Reply from Lunar Denmark
Hi Jovani,
Thank you for your review!
We are very happy to hear if you’re satisfied with the support and that we were able to solve your problem quickly.
Wishing you a great day!
Kind regards,
Nynne
Very kind customer support
Very kind customer support, solved my questions in matter of minutes
August 21, 2026
Unprompted review
Reply from Lunar Denmark
Hi Francisco,
Thank you for your kind review!
We are really happy to hear if our Customer Support was able to answer your questions quickly and make the experience a good one.
Wishing you a lovely day!
Kind regards,
Nynne
Reply from Lunar Denmark
Hi Mohan,
Thank you for your review and for the kind words.
We are happy to hear if you have had a good experience with our service.
Wishing you a great day!
Kind regards,
Nynne
Super good service !
The issue was resolved quickly despite the fact that the problem had to be resolved across departments. Big thanks to Carl who was very upbeat and engaged in the matter :)
August 18, 2026
Unprompted review
Reply from Lunar Denmark
Hi Hannah
Thank you for your kind review!
We are really pleased to hear if your issue was resolved quickly, even though it involved several teams.
It’s especially nice to hear that Carl made the experience a positive one with his upbeat and engaged approach. We’ll be sure to pass your kind words on to him.
Have a lovely day!
Kind regards,
Nynne
Sweet girl fine service 🙏
August 20, 2026
Unprompted review
Reply from Lunar Denmark
Hi Malene,
Thank you for your kind review!
We are happy to hear if you had a good experience with our service and appreciated the help. We will make sure to pass your kind words on to the team.
Kind regards,
Nynne
lunar has blocked my account for no…
lunar has blocked my account for no reason..i will close the account asap
August 20, 2026
Reply from Lunar Denmark
Hi Daniel
We are sorry to hear that you have had a frustrating experience.
There can be several reasons why a card may be temporarily blocked or why an individual card transaction may not go through. This does not necessarily mean that the Lunar account itself has been blocked. For security reasons, we are also unable to comment on specific account details publicly.
We have reached out to you via rustpilot and requested your details so that we can look into what happened in your particular case and provide you with the right assistance.
Best regards,
Lunar
God support under ansøgningsprocessen.
God support under ansøgningsprocessen.
August 19, 2026
Unprompted review
Reply from Lunar Denmark
Hej Nicki
Tusind tak for din feedback. Det er dejligt at høre, hvis du har oplevet god og hjælpsom support gennem ansøgningsprocessen.
Vi sætter stor pris på, at du tager dig tid til at dele din oplevelse med os. Tak fordi du valgte Lunar, og rigtig god dag!
De bedste hilsner
Nynne
Reply from Lunar Denmark
Hello Mohammad,
Thank you for your positive feedback!
We are really happy to hear if you have had a very good experience with Lunar. We truly appreciate you taking the time to share it with us.
Have a great day!
Kind regards,
Nynne
Thank you
Thank you, Lunar. It was a really nice experience, and I found the process of opening a bank account very convenient and straightforward.
Thank you for making it so easy!
August 19, 2026
Unprompted review
Reply from Lunar Denmark
Hi Arlyn,
Thank you so much for your kind feedback!
We are really happy to hear if opening an account with Lunar was a smooth, convenient, and straightforward experience. Making the process as simple as possible is exactly what we aim for, so it’s great to know we got it right.
We truly appreciate you choosing Lunar and taking the time to share your experience.
Have a wonderful day!
Kind regards,
Nynne
Reply from Lunar Denmark
Hi Raimo,
Thank you for your kind feedback!
We are really happy to hear if you experienced our service as both helpful and kind. We truly appreciate you taking the time to share your experience with us.
Have a great day!
Kind regards,
Nynne
Exellent all
August 14, 2026
Reply from Lunar Denmark
Hi Neena,
Thank you for your kind feedback!
We are very happy to hear if you have had an excellent experience with Lunar. We really appreciate you taking the time to share your positive experience with us.
Have a great day!
Kind regards,
Nynne
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