Easy to make a account. And people there are very friendly and kind. Unfortunately I ran into some problems wich was not Lunar's fault, at all. But reopening my account took its time. Don't call on Fr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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overall good experience in assisting with my sign-up process. the waiting line could be quite long but they will offer you to get called when it's your turn.
Company replied
I am 1000 percent pleased with the assistance received from Erika today!!! I have no idea how to manage my new App or the website. Erika went beyond the call of duty to provide the exact information I... See more
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I had an issue with a scam on a shopping website and contacted the support team. They responded quickly, handled my case professionally, and kept me updated throughout the process. Thanks to their hel... See more
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Company details
About Lunar Denmark
Written by the company
Lunar is built to give more power to consumers and businesses to take care of everything money in one place.
Lunar provides you with a mobile bank, making it easy to manage and grow your money - whether it’s personal banking or business. More than 750.000 people are currently using Lunar to spend, save up, take a loan and invest.
Try Lunar for free. Download the app and experience how you can power your money.
Lunar provides you with a mobile bank, making it easy to manage and grow your money - whether it’s personal banking or business. More than 750.000 people are currently using Lunar to spend, save up, take a loan and invest.
Try Lunar for free. Download the app and experience how you can power your money.
Contact info
Hack Kampmanns Plads 10, 8000, Aarhus C, Denmark
- support@lunar.app
- lunar.app
4.5
Excellent
28K reviews
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No to Lunar Bussiness account.
Company account in Lunar is like shooting Your foot.
transfer into my company (Lunar) from other bank takes 10 working days.
I'm switcihing bank as soon as this contract is over (Yes You are bonded).
July 16, 2026
Unprompted review
Best bank I’ve had
It accepted me unlike other banks that didn’t even view me and your services have been very fast very reliable I really recommend this bank to everyone!
July 22, 2026
The beginning to get a bank account…
The beginning to get a bank account wasn't the best part of my experience , i waited 1 month , others had it in 1 day others in 2 or 3 days , but now after having it , I'm so happy and I've been using it for 2 months and is very easy yo use and clear , very recomandable
July 22, 2026
Lunar has been a pleasure to use
Lunar has been a pleasure to use. The app is fast, intuitive, and makes everyday banking straightforward. The setup process was smooth, and I’ve had a positive experience with both the app and customer service. Highly recommended.
July 21, 2026
Silas helped me with my bill payment…
Silas helped me with my bill payment where I made a mistake. He was really helpful and it only took 5 minutes to reassess the payment to correct order. Highly recommend customer service.
July 22, 2026
Unprompted review
I’m a foreigner in Denmark and it’s great
I’m a foreigner in Denmark and so far I had no problems with them. If I had any issue they answered quite fast and the app is quite easy to use. I highly recommend it
July 21, 2026
"I had an excellent experience using…
"I had an excellent experience using Lunar Bank. You deliver great and fast service to your customers."
July 21, 2026
Application is swift.
Application is swift.. customer service is also good.. overall safety is more appreciated as every time every payment ask permission.
July 20, 2026
Good service
September 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Slow application process and bad AI customer service
Have waited three weeks to get the bank account, meaning I will now go without salary for two months.
The only reason I chose Lunar over other banks is that they advertise fast service. The customer service is impossible to reach with only an AI bot that cannot help available, and when calling you need to wait for half an hour. Called a week ago and they promised to push the application but got no updates. Finally after calling for a second time since the 10 days they promised were over they seem to be working on my application but still is not accepted. They asked for additional information at 15:50, and close at 16 so assuming I will not be getting the bank account today. Needed a bank account fast to get salary, but will now end up with two months with no salary and horrible user experience and customer service.
The 'traditional' banks lunar claims to have superior service too all have customer service immediately available through an online chat, but lunar says it takes 5-6 days to get an answer from a human (I have waited over a week since the AI promised to forward my messages to a human and got no reply).
July 16, 2026
Unprompted review
Reply from Lunar Denmark
Hello IM,
I am very sorry to hear about your experience, and I completely understand how frustrating it must be, especially when you're depending on your account to receive your salary.
A waiting time like this is certainly not the experience we aim to provide. Our onboarding team works as quickly and efficiently as possible, while also following the regulations we are required to comply with during the application process.
When an application takes longer than expected, it is often because some information needs to be corrected or clarified. In those cases, we reach out through the app and, in some cases, by email to request the necessary information.
If additional documentation or further clarification is required, this will naturally extend the processing time. The time it takes to receive the requested information, and whether it is sufficient, also has an impact on the overall timeline.
That said, I can see from your review that you've already been in contact with us several times and were promised updates, so I completely understand your frustration. I would very much like to take a closer look at your application to understand why it has taken this long and make sure it receives the attention it deserves.
I've requested your contact information so I can identify your application, review it together with our onboarding team, and help get this resolved as quickly as possible.
I look forward to hearing from you.
Kind regards,
Nynne
I talk at the phone with Silas and he…
I talk at the phone with Silas and he was verry nice and he explain all verry well👍
July 15, 2026
Reply from Lunar Denmark
Hi,
Thank you for your kind review!
We're happy to hear if you had a great experience with Silas. We will make sure to pass on your positive feedback. Thanks for being part of Lunar.
Best regards,
Nynne
🌞🌞🌞🌞🌞😃😃😃😃😃
July 15, 2026
Unprompted review
Reply from Lunar Denmark
Hej Raimo
Vi er glade for, at du har en god oplevelse med Lunar. Tak, fordi du er en del af Lunar.
De bedste hilsner
Nynne
The service was really fast and…
The service was really fast and efficient 😊
July 15, 2026
Unprompted review
Reply from Lunar Denmark
Hi Washim,
Thank you for your review!
It's great to hear if you experienced our service as both fast and efficient. We really appreciate you taking the time to share your experience with us.
Kind regards,
Nynne
I am really glad for the nice Attitude…
I am really glad for the nice Attitude from Mr Carl from the call department he assisted me with our problem and tried to solve it very fast . I wish all employees were like him
thank you !
July 15, 2026
Unprompted review
Reply from Lunar Denmark
Hello Halil,
Thank you for taking the time to share your experience.
It's wonderful to hear if Carl was able to assist you quickly and with such a positive attitude. I will make sure your kind words are passed on to him, I'm sure he will really appreciate them.
Wishing you a lovely day.
Kind regards,
Nynne
Reply from Lunar Denmark
Hi Emmanouil,
Thank you for your review!
It is great to hear if you had a positive experience with our service.
We truly appreciate you taking the time to share your feedback, and we hope to continue providing you with the same level of service in the future.
Kind regards,
Nynne
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