Slow, expensive and the only thing customer service can help you with is apologies. Steer clear of Nordea
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Best service from Andreas at Nordea! It looks like Andreas knows what exceptional customer service means. It is almost hard to explain in words but he went out of his way understanding our situation a... See more
Company replied
Hi Trustpilot, I have one request for you and that is to ask you to see what I am waiting in line 108 to get personal documents from the Bank. Since Friday, I can't withdraw money from their machine... See more
Company replied
- blocks all kinds of transfers above 20000kr, no replies in netbank. You have to call support and wait in line to get this through. Its ridiculous. - You go abroad for a time and use a local sim ca... See more
Company replied
Company details
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Nordea - Få hjælp til lån, opsparing, betalingskort, bankkonto, pension, forsikring, ny bank, etc. Bliv Nordea kunde.
Contact info
1.8
Poor
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Useless
Slow, expensive and the only thing customer service can help you with is apologies. Steer clear of Nordea
June 30, 2026
Unprompted review
Reply from Nordea Danmark
Hello Jora,
We are sorry to hear that your experience with Nordea has left you with this impression. This is not the experience we aim to provide out customers.
We would appreciate the opportunity to better understand what happened and see if there is anything we can help with.
Please fill in your contact details using the form below. We will then contact you at a time that suits you best.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Kind regards,
Malou
I have spent several hours on customer…
I have spent several hours on customer service trying to get a functioning card on my holiday, horrible experience
June 13, 2026
Unprompted review
Reply from Nordea Danmark
Hello Harald,
We are so sorry to hear your experience. To make it up to you, we want to offer the opportunity to give you a call whenever it is suitable for you.
In order to contact, we need your contact details, which you can do by filling gout this form:
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Hope to hear from you.
Kind regards,
Seyda
Hi Trustpilot,
Hi Trustpilot,
I have one request for you and that is to ask you to see what I am waiting in line 108 to get personal documents from the Bank. Since Friday, I can't withdraw money from their machine even today. I expect your answer as soon as possible.
June 5, 2026
Unprompted review
Reply from Nordea Danmark
Hi Miro,
Thank you for sharing your experience with us, even though it is not very satisfying to read.
I would like to give you a call as soon as possible, or whenever you are available to have a small conversation about the issue you have.
In order to give you a call, i need you to fill out your contact information here: https://www.nordea.dk/privat/besked-fra-sociale-medier.html
As soon as I get the needed information from you, me or one of my colleges will call you and make sure you get the help you ask for.
Hope to hear from you.
Kind regards
Malou
Blocks all kinds of transfers. Alsways gotta call support
- blocks all kinds of transfers above 20000kr, no replies in netbank. You have to call support and wait in line to get this through. Its ridiculous.
- You go abroad for a time and use a local sim card? Good luck, because Nordea only sends the 2FA confirmation SMS to danish phone numbers. You cannot add your local number.
- You want interest? Ah great, open a savings account and get 0.15% LOL
June 2, 2026
Unprompted review
Reply from Nordea Danmark
Hi Matthias,
I appreciate your feedback and i would very much like to help you whenever you are ready to have a short conversation.
In order to provide you with the correct help, i am able to call you right away or if you aren't able to talk right now, you can start a chat with us, directly from the Mobilebank. The chat-team would be happy to assist you and help you confirm the payment for you.
Otherwise i can give you a call and to do so, i need you to fill out your contact details here: https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Kind regards
Malou
Over 4 weeks I wait for my card
Over 4 weeks I wait for my card! So big bank in Denmark?! And is not able to deliver a card?! I can see on my profile that 3 cards are 'on the way' now! But none of them reached me! My postbox is in order so what is going on?!
May 27, 2026
Unprompted review
Reply from Nordea Danmark
Hi Katarzyna
It saddens me to hear that you haven’t received your card yet, that is not at all how it should be. I would like to look into it for you, so that we can find a solution. If you fill out your contact information in the link down below, then a colleague or I will give you a call at a time that works for you.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Have a great evening.
Best regards
Frederik
_________________________________________________________________________________
Hi Katarzyna
Thank you for a great conversation, I am happy that a solution for your problem has been found.
Have a great evening.
best regards
Frederik
The worst customer service to exist
The worst customer service to exist. Staff are so so rude. I have called up 7 times and they all promise the job is complete and it never is. The waiting time is also a joke to be treated how you are. DO NOT RECOMMEND THIS BANK TO ANYONE!
May 18, 2026
Unprompted review
Reply from Nordea Danmark
Hi Esha
I am very sorry to hear about your experience and sincerely apologize for the frustration caused. I can't comment on personal cases here on Trustpilot due to confidentiality, but I would really like to get in contact with you and help look into your request. The only thing you have to do, is put your contact information in the link below. Then I will personally make sure you get a call at the time that suits you best.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope to hear from you.
Kind regards
Emil
Avoid Nordea
If it is possible to give 0 stars i would do it, in order to purchase a house i had an appointment where the so called advisor waste 2 hours of my life to do anything to not approve a loan for which i had a good budget , he told me yes you can afford it but i will not approved it and to find out that after the meeting he would not be able to continue the process anyway ( than i found out that he moved to another bank) . I mean why the hell you don’t say anything before having a meeting which will not go anywhere. Now i send a text message in my bank to speak with the new advisor about something it’s been 7 days and doesn’t matter when you call at any time it will automatically says that waiting time it is about 1h . So Nordea if you don’t need customers just say it so we move as soon as possible. And actually this is what i will do .
May 14, 2026
Unprompted review
Reply from Nordea Danmark
Hi Christian
I am truly sorry to read about your experience. From what I can understand, we have not been clear enough in our communication for which I apologize. We are doing everything we can to help all of our costumers as fast and well as possible, because we do care about all of our costumers.
I would love to get in contact with you and help look into your request. The only thing you have to do, is put your contact information in the link below. Then I will personally make sure you get a call at the time that suits you best.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope to hear from you.
Best regards
Eva
I'm in line on the phone
I'm in line on the phone, 1 hour 11 minutes and still going. :D
May 7, 2026
Unprompted review
Reply from Nordea Danmark
Hi
I am very sorry to hear about your experience and the long waiting time on the phone. We completely understand how frustrating it must be to wait more than hour without getting through. That is certainly not the experience we want to provide to our customers.
We would very much like to look into this further and help you as quickly as possible. Please feel fee to send us your contact details through the link below, so we can continue the dialogue directly with you:
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Kind regards
Marcus
Reply from Nordea Danmark
Hi Pia
I am very happy to read that you have gotten a professional help with you Mastercard. It is exactly that kind of help my colleagues and I look forward to delivering every single day. Thank you very much for sharing.
Have a nice day.
Kindest regards
Eva
Incredibly poor Stock services
Incredibly poor Stock services
I tried to sell my stock, but Nordea did not let it go through.
They did not clarify this in the UI, they did not notify me, only after waiting 2-hours on the phone could ig get a clarifiicatoin
Horrible!
May 6, 2026
Unprompted review
Reply from Nordea Danmark
Hi Jens
I am very sorry to read about your experience. We understand how frustrating it must have been not being able to complete your stock transaction and then having to wait a longe time for clarification. That is not the experience we want to provide to our customers.
We would very much like to look into your case further. Please feel free to send us your contact details through the link below, so we can continue the dialogue directly with you:
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Kind regards
Marcus
Very poor experience with Nordea
Very poor experience with Nordea. I was told over the phone that I could open a bank account with my work contract and was asked to come to the branch. After arriving, I was told in person that they only open accounts for people applying for loans, and my application was immediately refused. This was a waste of my time and extremely frustrating. I felt unfairly treated, and the front desk staff’s attitude made me question whether bias was involved. I would not recommend this branch based on my experience.
April 16, 2026
Unprompted review
Reply from Nordea Danmark
Hello Yvan,
I am sorry to hear about your experience and sincerely apologize for the frustration caused.
We regret that it was not possible to establish a customer relationship on this occasion, and that your visit to the branch was in vain.
Kind regards Emil
Worst bank in Denmark
I'm sure there's worse banks, in places like South Sudan, Mozambique or Yemen, but if you want a bank that takes:
-Snotty arrogance to whole new level
-Customer service to the depths of hell
-10 days to return a phone call
-3 weeks to block a payment
-and 20 years to make your life a living hell...
...then by all means, choose Nordea!
April 15, 2026
Unprompted review
Reply from Nordea Danmark
Hi Niel,
I just wanted to thank you for taking your time speaking with my colleague.
We are sorry to hear about your experience - it's not the level of service we aim to provide.
If there is anything we can do from here, please do not hesitate to reach out.
Kind regards
Malou
Do not recommend
I do not recommend this bank...
They have blocked my card twice for "security" reasons. Without any information or further explaination.
This time they rejected a transaction that was "suspicious" and blocked my card for security reasons. They would unblock my card when I would confirm this transaction is correct....
The transaction was my Youtube subscription that I have been paying for years...
April 13, 2026
Unprompted review
Reply from Nordea Danmark
Hello Effi
We’re sorry to read about your experience. We understand how frustrating it is when a card is blocked, especially for a familiar subscription like YouTube.
Card blocks only happen for security reasons, and occasionally even recurring payments can be flagged if something changes in the transaction details. We apologize if the communication around this was not clear.
Please feel free to contact our customer support so we can help ensure everything works smoothly going forward.
Kind regards
Mia
Would give them minus 200 out 10 stars
Would give them minus 200 out 10 stars. This back doesn’t know how to function correctly. Promised removal block of fund Friday , called Tuesday said would be removed 1st April still nothing. If these fund don’t get removed from being blocked will take this to formal complaint and be taking legal action. Worst bank ever avoid. If want normal bank that can be used day to day switch to SEB SWEDBANK etc do not use this horrible provider.
Also heard it Nordea moment no bank should have that know about that and themselves fund should be able to use and have access to your a provider no provide on your end.
Absolute robbery and scam of a bank
April 1, 2026
Unprompted review
Reply from Nordea Danmark
Hi,
I am truly sorry about your experience you had with us. I would like to have a look at the situation, and see if I can help you with the issue.
In order to help you further in this case, I would have to get your informations, so we are able to contact you.
If you fill out the form through the link below, then one of my colleagues or I will call you, whenever it fits you.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope we will hear from you.
Best regards
Anders
You don’t need any other problems when…
You don’t need any other problems when you are customer with Nordea.That must be enough.
Terrible banking service.
March 20, 2026
Unprompted review
Reply from Nordea Danmark
Hi Sunil
It saddens me to hear about your experience. We always strive to be better, so I would love to talk to you and hear about the issues you have been having.
All you have to do is fill out the link below, then one of my colleagues or I will give you a call, at a time that best suites you.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Best regards
Mathias
"Du kan ringe til os hele døgnet"
March 8, 2026
Unprompted review
Reply from Nordea Danmark
Hej David,
Det er helt korrekt, at du har mulighed for at kontakte os hele døgnet. Der kan dog være tidspunkter på døgnet, hvor det kun er akutte ærinder vi kan hjælpe med over telefonen.
Hvis du har forsøgt at komme i kontakt med os uden held, og fortsat har brug for en snak, så vil jeg meget gerne tilbyde dig et opkald her og nu.
For at kunne ringe dig op, har jeg blot brug for dine kontaktoplysninger, som du kan indtaste via dette link: https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Håber at høre fra dig!
De bedste hilsener
Malou
Horror
Have tried to clear all my money from my account and close it as I am moving to another bank and they still after 6 days did not sent the amout to another bank konto, like they have some problem,it never happend before. I think they refuse to close your account and want a next 3 month payment. Wh3n you cqll them on the phone they require you to type your cpr number and then you get all the time "forkert" message like your cpr number do not even exist, horror of a bank, not to mention all useless securoty features they have invented and they even advertise as something thry are proud of while making peoples lifes so complicated
February 21, 2026
Unprompted review
Reply from Nordea Danmark
Hi,
I would very much love to look in to this case! It seems to be a very frustrating situation for you, and i hope i can be able to change your experience a bit.
In order to be able to do so, i need your contact details, so i can give you a call, whenever its okay with you. You can fill out your information here: https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I really hope to hear from you, so we can solve your problem together!
Kind regards
Malou
Nordea really sucks now
Nordea really sucks now. Multiple times they are down where i cannot recieve a mobile pay, see investments etc. They are so shit for being one of the "#1 rated banks"
February 19, 2026
Unprompted review
Reply from Nordea Danmark
Hi Fred,
I am truly sorry to hear about your experience with us as a bank. We aim to do our very best everyday, but sometimes we will meet some difficulties in our systems, which makes it even more difficult for us to help our customers.
You are right about the Mobilepay error last night. There were some problems recieving Mobilepay transfers, since it is an express payment. You are of course not the only one, who experienced that.
We are sorry for inconvenience and are doing our best to solve this as quick as possible.
If you want to have a conversation about it all, i would be happy to call you, whenever you want me to. You just need to fill out your contact details by using this link: https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Have a great weekend.
Kind regards
Malou
Trully the worst bank ever
Trully the worst bank ever , blocks your cards while in vacation and cant pay for kids icecream plus make you ashamed in public
December 31, 2025
Unprompted review
Reply from Nordea Danmark
Hi Adrian
I am sorry to hear that you were in a situation where your card didn't work. We are available 24/7 on the phone all year around and would be more than happy to help. You can contact us on + 45 70 33 33 33.
Happy new year to you and your family!
Best regards
Mia
SCAMED AND LIED BY NORDEA DANMARK
SCAMED AND LIED BY NORDEA DANMARK! BESIDES MY RIGHT TO FREE EXPRESSION IN THE ONLINE PUBLIC DOMAIN HAS BEEN REDUCED!
November 26, 2025
Unprompted review
Reply from Nordea Danmark
Dear Calin
We are sorry about your situation, but in order to have access to our social media platforms, we kindly ask our customers and non-customers to act with a behavior, that meets our guidelines, which you can read about on our Facebook page here: https://www.facebook.com/NordeaDanmark/about_details
I have translated it to English here, to make it easier:
"If you are rude, offensive or in violation with Danish law, we will remove your posts or comments. We will also remove posts if we regard it as spam. Users who violate these guidelines multiple times will be blocked from our page."
If you need any further help with your issue, we recommend reaching out to your advisor or local branch, as they would be the ones resolving the issues if possible.
Best regards
Kathrine
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