Liki24.at Reviews 

94
TrustScore 2.5 out of 5

2.3

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Company details

  1. Health and Beauty Shop

Written by the company

We are making Health! Liki24 ist eine Marktplattform für Gesundheitsprodukte und -dienstleistungen. Wir machen gesundes Leben zugänglicher und günstiger. Unser Leitbild - Gesundheit ohne Grenzen! Das Einkaufen auf Liki24 ermöglicht es Ihnen, Produkte aus verschiedenen Ländern zu kaufen, den besten Preis für jeden Artikel zu wählen und alle Produkte in einer einzigen Bestellung zu erhalten.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

94 reviews

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1-star

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Replied to 94% of negative reviews

Typically replies within 1 week

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2.3

All reviews

(94)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

I didn’t get my package!!!!!

I didn’t get my package!!!!!! 😡😡😡😡😡shame on you!!!! You tok my money and didn’t send my packet!!!!!!

August 20, 2026
Liki24.at logo

Reply from Liki24.at

Dear Alina,

We sincerely apologize for the frustration regarding your order #500135753.

According to the UPS tracking information, your package arrived at the local UPS Access Point in Vienna on August 19. As it was not picked up within the designated holding period, the courier service has unfortunately initiated the return to sender process today.

We have sent you a direct email to your address so we can quickly resolve this issue, verify your options, and arrange either a re-shipment or a refund once the package is returned.

Thank you for your patience, and we are here to help.

Best regards,

Rated 1 out of 5 stars

Terrible customer service

I attempted to order something from Liki24. It was never delivered. I asked for a refund via email and their online chat; no one will respond. I stupidly signed up for a subscription and they have now charged me again. I am now sitting here trying to cancel things via their "support team" and no one will respond. I cannot log in to my account because they require text authorizations that I NEVER receive.

July 31, 2026
Unprompted review
Liki24.at logo

Reply from Liki24.at

Dear Keenan,

We are truly sorry to hear about your frustrating experience, the issues with your delivery and subscription charges, and the difficulties you faced trying to reach our support team. This is certainly not the level of service we aim to provide.

Since we do not have your order details or account reference in your review, could you please reach out to us directly by email with your order number or email address? We want to investigate this immediately, assist you with canceling the subscription, address the refund for the undelivered order, and help resolve any login issues.

Thank you for your patience, and we look forward to sorting this out for you as soon as possible.

Best regards,

Rated 1 out of 5 stars

Second and last order.with Liki

I ordered goods in April that were never delivered nor was I contacted by anyone regarding the delivery. They have said they attempted delivery but this is impossible because I live on an unmanned road and every delivery.i have had from multiple companies over 6 years here has involved the courier company calling or messaging me and me collecting it from their depot including theirs last year..Their first delivery last year arrived without a problem by their courier contacting me and I used the same contact details for the second. I have never been contacted re this second order except ridiculous emails from.their customer services. I invited them to call me to.resolve it by calling me and supplied 2 telephone numbers but they simply. dont respond then some weeks later emailing me to say that they attempted delivery and cannot refund my money only try delivery again. I will never use them again.

June 24, 2026
Unprompted review
Liki24.at logo

Reply from Liki24.at

Hello! We are sincerely sorry that your recent experience with our service was negative. As far as we know, this matter has been resolved by issuing a refund. We deeply apologize for the inconvenience caused and thank you for helping us improve.

Rated 1 out of 5 stars

No delivery

No delivery. Lack of transparency and communication. Really bad service. Still haven’t received the order which was supposed to arrive latest on the 25th of May for which I paid extra so as to benefit from a fast delivery.

June 13, 2026
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Reply from Liki24.at

Good morning
We sincerely apologize for the delay and any inconvenience this situation has caused you.
Please be assured that our customer support team has already sent all the shipment details to your email, including the official UPS tracking number. All information regarding the status, date, and exact time is fully updated and transparently visible via the tracking link.
We apologise for the inconvenience.

Rated 1 out of 5 stars

I made an order for baby milk formula…

I made an order for baby milk formula and I ordered cows milk instead or goats milk which I cannot use. I noticed within a couple of minutes of order, sent them an online message and it was a weekend and nobody was working. They got back to me on Monday saying it was too late, I could not cancel and that there is nothing they can do. I checked tracking and the milk hasn't even left the suppliers place.. so they are trying to make me keep milk that I cannot use. I dont understand how they think they won't be providing returns..

April 22, 2026
Unprompted review
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Reply from Liki24.at

Dear Paula,

We sincerely apologize for the frustration caused by this situation and for the delay in our response over the holiday weekend. We understand how important it is to have the correct formula for your baby.

As our team explained, once an order for specialized products like baby food is purchased from the pharmacy, it generally cannot be returned due to strict safety and hygiene regulations.

However, we want to help you resolve this. You can simply refuse the delivery when the courier arrives. Once the tracking system confirms that the parcel is being returned to us, we will process a full refund for your order.

We hope this solution meets your needs. If you have any further questions, please contact us directly at service@liki24.at, and we will prioritize your request.

Best regards,

Rated 1 out of 5 stars

Waiting for medication order

Waiting for medication order. Over 5 weeks now. Usual rubbish waiting for transit from Spain . It's funny how other companies do it less than 2. No option for refund etc. Avoid at all costs especially if paid a bit

April 9, 2026
Unprompted review
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Reply from Liki24.at

Hello, Ian! Thank you for sharing your feedback. We sincerely apologize for the delay in delivering your order.

We would like to clarify that this specific medication was sourced from our partner pharmacy in Italy and shipped via our hub in Romania to ensure its availability. According to the latest tracking information, your parcel is currently with the local courier in Preston and is out for delivery today, April 10th.

We understand that the waiting time exceeded our initial estimates, and we appreciate your patience. Our team is always here to help, so please do not hesitate to contact our support directly if you have any further questions once you receive your package.

Best regards,
The Liki24 Team

Rated 5 out of 5 stars

Everything ok

Everything ok

February 5, 2026
Liki24.at logo

Reply from Liki24.at

Thank you for your feedback and the high praise of our service! We are pleased to hear that you are satisfied. We are always happy to help!

Rated 1 out of 5 stars

Hello

Hello, i ordered a product it said it was a certain 38 euros for 2 (so I ordered 3x that) and I received only 3.
on the website there was a photo also of the containers, and I double check everything.

1 on other website is 20 euros.. now there is no way for me to prove it so I am putting here to show others to be careful and make screenshots.

February 1, 2026
Unprompted review
Liki24.at logo

Reply from Liki24.at

Hello! We are very sorry that your recent experience with our service was negative. We strive to correct our mistakes and be as helpful as possible. Please send us more detailed information at service@liki24.at so we can look into the situation more closely and provide you with feedback

Rated 1 out of 5 stars

Very bad experience

Very bad experience. i ordered on 27th december, I payed extra 10€ for delivering on 30th december. They send the order only pn 5th december, when I asked for refund on the email sent on 4th january, they said the order was sent already. DON’T ORDER. They font even send you a confirmation of the order per mail..

January 5, 2026
Unprompted review
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Reply from Liki24.at

Hello! We are very sorry that your last experience with our service was negative. We strive to correct our mistakes and be as helpful as possible. Please send us your order number to service@liki24.de so that we can investigate the situation more closely and get back to you.

Rated 1 out of 5 stars

The package never arrived.

I dont recomand this website.Since one month I am waiting for me package, never arrived, plus it saying that I requested the return of the goods.

November 12, 2025
Unprompted review
Liki24.at logo

Reply from Liki24.at

Hello! We are very sorry that your recent experience with our service was negative. We strive to correct our mistakes and be as helpful as possible. Please send us more detailed information at service@liki24.at so we can look into the situation more closely and provide you with feedback

Rated 1 out of 5 stars

To be avoided - too slow, poor customer service

HI all, this is business to be avoided! I rarely write reviews, with this one I am making an exception. I ordered pills which i needed to have pretty quick, I think i remember page saying it will be 1-2 weeks, which was acceptable - the thing is it, I order beginning of March, is end of the March and I still didnt received anything and customer service responses are maybe polite but not helpful. I believe that their business model is based on ordering products for you in different countries from different workshops, and that means that logistics of all this are very complicated and slow. Anyway never more.

March 24, 2025
Unprompted review
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Reply from Liki24.at

Hello! We are very sorry that your recent experience with our service was less than satisfactory. We strive to correct our mistakes and provide as much assistance as possible. Please send us more detailed information at service@liki24.at so we can look into the situation more closely and provide you with feedback

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, the supplier cancels a product 3 weeks after purchasing it and THEY DO NOT RETURN YOUR MONEY!

October 29, 2024
Unprompted review
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Reply from Liki24.at

Hello! We’re very sorry that your recent experience with our service was negative. We are committed to correcting our mistakes and being as helpful as possible. Please send us your order number or write to us at service@liki24.at so we can look into the situation in more detail and provide you with feedback.

Rated 5 out of 5 stars

Reliable and variety

Reliable and variety
Needs work on communication and correspondence
Overall satisfaction untill now with the orders

October 22, 2024
Liki24.at logo

Reply from Liki24.at

Thank you for your feedback and positive feedback on our service. We make a lot of changes and improvements every day to provide quality services.

Rated 1 out of 5 stars

Scam with useless customer service.

I have ordered vitamins from this website. The product never got shipped, the customer service was exceptionally rude and useless. They said things like I should talk to their noname delivery company because from their point of view it is my job to find the package. They promised to solve the issue then started lying, and stopped responding. Thank god for Paypal who helped with the refund.
This is a scam site.

October 1, 2024
Unprompted review
Liki24.at logo

Reply from Liki24.at

Hello! We’re very sorry to hear that you are dissatisfied with our service. Please share with us what went wrong. We would also appreciate it if you could provide your order number so we can investigate the situation. Thank you very much!

Rated 1 out of 5 stars

I do not recommend this shop, I had absolutely negative experience with this shop!!!

As a former customer I give absolutely negative opinion for: UNPLEASANT customer service, problems with payments and extended awaiting time for purchased products. LIKI24 last time had a problem with their own payment system. After 2 months from purchase transaction I was asked to pay again for products without giving me any guarantee that I would not pay twice (!). Im writting about this because customer service asking me money confirmed via whatsapp, that, yes, they have problem with their payment system. I asked for a confirmation from their bank that my previous payment did not go through. I received some unclear screen from I think an app, and I was unpleasantly invited to check by myself my own bank account history (2 months to checking). What's more, the company at the same time sent a GLS courier to my home without warning me about it before (!!!) to supposedly collect the purchased products from me (!) I asked customer service about GLS courier many times, but I was ignored! I had absolutely negative experience with this shop!!! BTW, LIKI24, I paid you again, but please notice, that paying via your website there is no confirmation if transaction went through, I also didnt receive confirmaction (automatic confirmation email about payment).

August 27, 2024
Unprompted review
Liki24.at logo

Reply from Liki24.at

Hello! We’re very sorry that your recent experience with our service was negative. We strive to correct our mistakes and be as helpful as possible. Please provide your order number so we can look into the situation in more detail and offer you feedback.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I have placed the order with them and waited 1 month for products. After this I have received a message that they by mistake issued a refund to me so now that the goods are delivered they request a payment which I did. Unfortunately I paid them twice by mistake. Getting money back from them is impossible. They are inventing more and more excuses and processes for me to follow to get my money back. It’s a total scam.

September 30, 2024
Unprompted review
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