Aga Grz

Italy

Reviews

Review of Liki24.at


Rated 1 out of 5 stars

I do not recommend this shop, I had absolutely negative experience with this shop!!!

As a former customer I give absolutely negative opinion for: UNPLEASANT customer service, problems with payments and extended awaiting time for purchased products. LIKI24 last time had a problem with their own payment system. After 2 months from purchase transaction I was asked to pay again for products without giving me any guarantee that I would not pay twice (!). Im writting about this because customer service asking me money confirmed via whatsapp, that, yes, they have problem with their payment system. I asked for a confirmation from their bank that my previous payment did not go through. I received some unclear screen from I think an app, and I was unpleasantly invited to check by myself my own bank account history (2 months to checking). What's more, the company at the same time sent a GLS courier to my home without warning me about it before (!!!) to supposedly collect the purchased products from me (!) I asked customer service about GLS courier many times, but I was ignored! I had absolutely negative experience with this shop!!! BTW, LIKI24, I paid you again, but please notice, that paying via your website there is no confirmation if transaction went through, I also didnt receive confirmaction (automatic confirmation email about payment).

August 27, 2024
Unprompted review

Reply from Liki24.at

Hello! We’re very sorry that your recent experience with our service was negative. We strive to correct our mistakes and be as helpful as possible. Please provide your order number so we can look into the situation in more detail and offer you feedback.

Review of Liki24.it


Rated 1 out of 5 stars

I do not recommend this shop, I had absolutely negative experience with this shop!!!

As a former customer I give absolutely negative opinion for: UNPLEASANT customer service, problems with payments and extended awaiting time for purchased products. LIKI24 last time had a problem with their own payment system. After 2 months from purchase transaction I was asked to pay again for products without giving me any guarantee that I would not pay twice (!). Im writting about this because customer service asking me money confirmed via whatsapp, that, yes, they have problem with their payment system. I asked for a confirmation from their bank that my previous payment did not go through. I received some unclear screen from I think an app, and I was unpleasantly invited to check by myself my own bank account history (2 months to checking). What's more, the company at the same time sent a GLS courier to my home without warning me about it before (!!!) to supposedly collect the purchased products from me (!) I asked customer service about GLS courier many times, but I was ignored! I had absolutely negative experience with this shop!!! BTW, LIKI24, I paid you again, but please notice, that paying via your website there is no confirmation if transaction went through, I also didnt receive confirmaction (automatic confirmation email about payment).

August 27, 2024
Unprompted review

Reply from Liki24.it

Dear Customer,

Thank you for sharing your experience with us in detail. We are sincerely sorry for the difficulties and inconveniences you have gone through and fully understand the frustration caused by the situation described.

We would like to apologize for the issues with our payment process and communication. We acknowledge that we have experienced technical difficulties with our payment system and this has had an impact on your order. We will urgently investigate how your case was handled to ensure that you are not paying twice for the products and will take steps to clarify this situation with appropriate proof.

We also deeply regret the confusion regarding the communication with the courier and the fact that you did not receive the expected answers in time. We will carefully review how the communication was handled and take steps to prevent such errors in the future.

We assure you that your feedback is very important to us and we are committed to do our best to improve our services.

If you have any further questions or concerns, please contact us directly and we will be happy to provide the necessary support.

Thank you for your patience and understanding.

Sincerely,
The LIKI24 team