La Redoute Reviews 

WORST COMPANY EVERY..DO NOT BUY. Order never arrived

Made an order for multiple items. Once the parcel arrived I realized a vase was missing from the shipment. Immediately contacted them via FB messenger (weird place for customer support but ok). There they informed that the item I ordered wasn't in their warehouse at the time of the order being made and now has been received and will be shipped.

Nowhere at no time I had information that the item wasnt in stock and I needed it delivered as birthday present. For two days I heard nothing from them. I asked to cancel the order since It wont be delivered for the birthday, but still no reply. Next day I informed them that I will be leaving a bad review, and to no ones surprise almost immediately I received the tracking number of the parcel. I received tracking details on 13th May, where DHL tracking shows no update since 6th May.

Today is 18th of May and still no parcel, no replies.
Worst customer and order service I have witnessed.

I should have taken notice of the reviews! However, on that fateful 3rd April, I commited a regretful mistake, lured by pretty prints and discounts, and decided to take a chance on La Redoute in the hope of becoming one of those 10% of satisfied customers. And what did I do? I ordered 4 overpriced cushion covers for 47.50 euros and then...alas!! I inmediately realised that they were the wrong size. There is no way to cancel the order online, so I wrote via whatsapp and email to request a cancellation. Hours later they replied saying it was too late and that the order had been shipped ( coincidence that they waited to reply until the order had been shipped? ...we will never know) so the best option was to refuse the package. I did this and the package was returned to them- I got a confirmation that the package had been returned on 15th April. 2 weeks later, the order still appeared as open on my account, so I wrote again and asked them to confirm that the package had been returned, as I had chosen delayed payment. I was told it can take up to 15 working days to process, that I needed patience...so I channeled my inner Zen for a while longer. It is now 6th May and several messages later ( always slow reply via whatsapp) they confirm that they have updated their system and I will get an updated invoice only for shipping costs ( lucky me!). I had already received a delayed payment notification from Klarna, and since the last message from La Redoute, a message from Klarna threaning to invoice an additional 40 euros if I dont pay in the coming days. Today 7th May and several more messages later, it is finally resolved and this pointless experience has cost me " only" 2.99 for providing the cushion covers their travel experience...as well as lots wasted time on messaging back and forth. What did I learn from this experience? for 2.99 I can get myself 4 cushion covers in the Action and never will I ever order from La Redoute ever again.

I’m trying to return an item and needed to contact customer service, but their system makes it practically impossible. You’re forced to select a country before you can send an email — except the country I need isn’t even listed! On top of that, the country list isn’t alphabetical, so it’s a complete mess to navigate.

So now I’m stuck, unable to contact customer service at all. This is beyond frustrating.

The website is horribly designed, and the lack of basic support options is honestly shocking. It feels like they don’t even want customers to reach them.

Avoid this company at all costs. I will definitely never buy from here again!!!

If I could put a zero score I would. I had very little update, my package arrived. I want to return it and on their website they don't recognise my order number or my postcode, despite taking it directly from their email confirming my order. It is clear to me they want to discourage people from returning items. I will never, ever use this terrible company again!

Please do not order any large or expensive items from this shop, I implore you to look elsewhere.
We ordered a King Size walnut bed from La Redoute last year and a) it is the wrong size for the UK and they do not accept that the sizing was misleading and b) it lasted less than 9 months before collapsing when I sat on it to put my socks on which they have deemed to be 'excessive force'. They used a 3rd party to review a couple of pictures and are now refusing to fix it or replace it. It was over £600 (allegedly half price but there is always a sale on) and now I am without a bed so have to purchase another one less than a year later. I am frustrated at the lack of customer service and the quality of the bed received. If you are reading this and are thinking of buying furniture from them, please don't, it is cheap crap.

I placed an order with La Redoute for two rugs on 14 January. They were left by Evri in an unsafe place on 5 February and went missing. After a number of emails back and forth, I'm now being required to fill out two separate claim forms - one for each item - as La Redoute require a handwritten signature to confirm the item/s are missing before they will look at processing a refund. I don’t have a printer so these forms are now in the post. I’ve never had to go through this nonsense with any other seller when an order goes missing. My advice to anyone thinking of buying something from this company - don’t, just don’t. And also read all the other Trust Pilot reviews advising the same!

Like many, I was lured in by how nice the products looked and did not think to look up the reviews.

I ordered two products – so far one has arrived and it’s a totally different product to what I ordered.

I have to say, if I order a purple pot I’d expect a purple pot to arrive rather than a yellow one with different pattern. But who knows! Maybe la Redoute knows my taste better than I do?

I’m waiting on my £150 lamp to arrive and will admit I’m slightly worried what’s going to be in that box. Perhaps I’m expecting too much from an ecommerce service that delivers a customer’s order, but I’m hoping the product I actually spent £150 on arrives!

I ordered a bed from La Redoute in December and it was never properly delivered. The shipment was reported as problematic, and the item was later confirmed as unavailable.

On February 6th, customer service informed me that a refund would be issued within 14 days. I provided my IBAN details as requested. To date, I have not received the refund.
I have sent three follow-up emails and received no response.

I am now forced to involve Klarna to resolve the issue.

Based on my experience, I would strongly advise caution when purchasing large furniture items from La Redoute, especially if delivery issues arise.

Would give this place 0 stars if possible. Ordered a rug, it was supposed to be delivered by Evri but I had zero correspondence from both La Redoute and Evri so after a week, I contacted La Redoute by phone and there was on its way back to France - no attempt of delivery. I had to buy the rug again and wait for a refund (which still don’t have). Exact same thing happened with the second rug. So basically I now have no rug and have paid for both. Customer service is non existent, unless you call. I would avoid this place at all costs.

Just don’t buy from La Redoute. Ever. I paid 2,800€ for a shelving unit and one element arrived damaged. Their “customer service” offered me 21€ as compensation. Twenty-one euros. For a premium-priced piece of furniture.

What followed was a long, frustrating email ping-pong that led absolutely nowhere. No real solution, no accountability, just empty phrases and stalling. In the end, the only reason I got any compensation at all was because PayPal buyer protection stepped in. Even that took two months, because La Redoute falsely claimed they never received the returned part, despite clear proof of delivery.

This was one of the worst customer service experiences I’ve had in years. Expensive product, zero responsibility, borderline dishonest handling of the return. Save yourself the stress, the wasted time, and the anger. Just don’t buy there

AVOID THIS COMPANY AT ALL COSTS.
I received an email asking me to leave a review, which I did. Since my experience was terrible, I described it honestly and gave 1 star. And guess what? They replied saying they cannot publish my review.
I’m honestly shocked.
Quoting their message:
“Marta, our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!”

i dont even use the app or are registered yet i receive daily spam messages from them

awful customer service order arrived damaged still waiting on a reply 2 weeks later. customer help is useless live chat doesnt ever work emails unanswered.
tracking system for order useless they dont provide a code so you cant track order DONT ORDER FROM THEM

I will not recommend shopping from this site as they have really poor customer service. I ordered two homeware items from them on the 21st of January 2026. As of 1st of February 2026 (11 days)they still haven’t dispatched the items much less shipped the order, yet it shows it’s in stock. I called them after seven days and I was informed it will take them three working days to confirm why it has not been shipped out. I politely declined and informed them I will like to cancel the order right away. Still I was informed irrespective I have to still wait three days to investigate why the items have not been dispatched. If the items are showing up as not despatched I am confused as to why they cannot cancel it right away. I will never shop from this store again because this type of service is simply unacceptable. I essentially will have wasted 15 days on this fiasco and will be asking my credit card to recharge my payment if a refund is not issued within the next three days.

Absolutely appalling customer service. Ordered a rug. They sent the wrong one. Never collected the wrong one . Delivered the rug I ordered but charged me twice on the rug I ordered. I write to advise and get no response. Today I received an email advising me of a late fee. I’m of course happy to pay for what is mine but I need my account rectified. It is clear from these reviews that this company is completely bogged down in poor reviews. It looks like the culture of systems prople and process is completely toxic. It looks like as a business you need to scrap everything and start again. How can a business come back from this ? The best management consultant company in the world can’t help La Redoute. Completely rotten

WORST ever. If I could I would give it no star.

We ordered the same item 17 times. Several units arrived defective, and the customer service experience was unacceptable.

Invoices are supposedly available for download online; however, this feature rarely works in practice. Only after multiple phone calls did the company agree to send the invoices—as 17 separate documents, each requiring an individual download, creating unnecessary administrative effort.

Our experience with customer service, in particular with a representative named Alberto, was highly unprofessional and discourteous. When asked for the contact details of a supervisor or managing director, he refused to provide them and ended the call abruptly.

Overall, this reflects a serious lack of professionalism, transparency, and customer orientation. Based on our experience, this company does not meet the standards one would expect from a reliable business partner.

Nothing but trouble with this company. Placed an order for a coffee table, turned up later than I was expecting. Assembly screws were missing, phoned them the day it arrived and tried to assemble. Said they would dispatch the screws from ‘france’ immediately. Two weeks went by phoned them again, screws lost in transit, will dispatch again, two weeks later phoned them again no screws, lost in transit.
Meanwhile the table is part assembled on my lounge floor.
Three months later after continuously chasing them they said find some screws locally (which is what i tried to do from the outset) or send the table back at my expense which weighed circa 16kg.
Still not resolved
I wouldn’t use this company again, goods made in China imported through France no Quality Control or customer service.
If i had known before i would never of put myself through the grief. Shocking

Very disappointing experience. I ordered an olive tree over 10 days ago and still haven’t received anything. The tracking hasn’t updated and continues to say “waiting to receive from seller.” I’ve tried contacting La Redoute but can’t get through — live chat isn’t available and I’ve spent over an hour on hold with no response. No communication, no update, no delivery. Based on my experience so far, I would strongly advise others to avoid ordering from here, especially if you need your item within a reasonable timeframe.