Matthias

We ordered the same item 17 times. Several units arrived defective, and the customer service experience was unacceptable.

Invoices are supposedly available for download online; however, this feature rarely works in practice. Only after multiple phone calls did the company agree to send the invoices—as 17 separate documents, each requiring an individual download, creating unnecessary administrative effort.

Our experience with customer service, in particular with a representative named Alberto, was highly unprofessional and discourteous. When asked for the contact details of a supervisor or managing director, he refused to provide them and ended the call abruptly.

Overall, this reflects a serious lack of professionalism, transparency, and customer orientation. Based on our experience, this company does not meet the standards one would expect from a reliable business partner.

I ordered an item more than two months ago and a tracking number was sent to me a month ago. The shipping label was created, but the item was never shipped. Only after repeated requests did I receive the answer that the item was no longer available. I am still waiting for my refund.