Lakelandhome Reviews 

They appear to have gone bust. Website gone, phones not answered. order not delivered. Money lost. Dont get scammed.

This hasn't been a great experience. Calls and emails not being answered. An order placed 2 months ago did NOT arrive! Quoted 4 weeks delivery and 2 months later still nothing. On and on and on it went and when I did speak to someone to resolve I was told they didn't know what was in the containers and wouldn't know until they arrived. So in the end last week we cancelled and requested our money back. *Update 29/08/26 - Refund Processed and we await this to clear.

BEWARE Lakemoor
In order to be accurate and noting other issues buyers have experienced I can say that the item DID turn up within the 7 days delivery and customer service DID answer within 24 hours including on a Sunday when they weren't supposed to be open.
However, there are other issues. They say they're not linked to reputable 'Lakeland' company but they're set up to appear as the garden/outdoor section of Lakeland. In fact they're nothing to do with Lakeland. It has now been removed. Their item descriptions are very poor. Calling the shed item I bought the Duramax Evermore with a 15 year guarantee 'only supplying the best' and a 'no quibble return policy' gives a false impression. The Duramax products are utterly unsuitable for any coastal or windy site because they turn out to be so flimsy. 'Steel re-inforced' is technically accurate but you can bend the steel over your knee without any difficulty. The item will only last 15 years if you keep it in its box! All this meant that it was totally unsuitable. The box also arrived severely damaged and bulging with the parts in disarray inside. However, having to return this large heavy item from the South Coast involves paying £70+ to send it back to a company who then decide whether to grant a refund or not. If the box comes back damaged or the item has become damaged in transit as it arrived then it is termed unsaleable with financial penalties for the buyer. The worst scenario is that you pay the £70+, send back the item and are then refused any refund. So, you have paid for the original item, paid for the return and yet have nothing to show for it. Not even the product unless you pay another £70+ to get the rubbish sent back. It's all done to prevent you from returning anything. Should have read the Trustpilot reviews and not gone with the Lakeland name.
DON'T GO THERE. BUYER BEWARE 100%.

I ordered a 3 bin store for my wheelie bins. Took months to be delivered. When unpacked I found that some fixings had sheared off one of the panels. One of the arms that lifts the lid is stuck in a closed position and doesn't work. I raised these issues on a number of occasions but no reply. Wouldn't buy anything again from this company.

I am going to retract my previous review by writing this one, the hut was finally delivered although it was heavy the driver lifted it into the garage for us this was appreciated. The hut is now erected and looks good, I think the communication level regarding this company probably lacks experience by staff, however glad to say happy with the outcome. Thanks Lakelandhome.

One of the worst companies I have ever been involved in.
After waiting for my payed for items, parts missing, box looked as though had been repacked ie a returns and sent out again.
Told missing parts had been sent but never arrived or been sent.
Do not use this company you will just lose money and pull your hair out with frustration.

They don't keep stock, have a warehouse. Took two months to get a refund for an item that they didn't ship. They seem to be unable to fulfill a single order. Had to get the bank involved. Avoid like the plague

Have tried twice to deliver a large shed without any notice. Ended up trying to force my elderly neighbour into taking the delivery when we weren't there (3 boxes totaling over 100kg!!)
Multiple phone calls to the office number and their logistics operator (XPD) promises of call backs never happen.
Should have checked trust pilot first.
UPDATE: Requested a refund on the 6th August was told it would take 7-10 working days. Spoke with my bank - no refund had been processed to my card. Chased Lakeland over it and they only processed the refund the day of chasing (after breaking GDPR rules and giving me someone else's details!) which could take ANOTHER 7-10 working days to hit my account.

AVOID AVOID AVOID

Where do I begin! If I could give this 0 stars I would!! Ordered a garden shed back at the beginning of may, was told delivery would be up to 3 weeks.. this turned into 3 months. After going back and forth with the company promising the shed would be shipped, the tracking never changed. I requested a refund over email and was told the funds had left their account and would be with me in 7-10 working days.. another lie. 15 working days on and still no refund. I emailed and questioned why I had not received my refund and why they had stated it had left their account at the time when it clearly hadn’t? I was ignored completely! After 3 days of sending that email with no response, I luckily received my refund! This company seem like utter lying scammers, will take your money and hold onto it for as long as they can without sending any of the items you’ve paid for. I would probably still be waiting for the shed if I hadn’t asked for a refund. Avoid like the plague.

Ordered my storage bin in May 2026. It is nearly August 2026 and I have not recieved it.

I have emailed customer service and called. They have not reacted at all. "We are looking into it". Oh thank you, but you'll just keep my money while you do!!

Avoid, avoid, avoid!

DO NOT ORDER ANYTHING FROM THIS COMPANY . 5 week delivery - it’s been 5 months I haven’t got my delivery , they promise you delivery and say there are delays but this has been happening to people for the last year or so .
I am now it the process of getting a refund AGAIN WAS PROMISED 14 days it’s been 16 and I still haven’t received my 849.50£
They won’t answer the phone
I’ve had to contact bank
The next person I’m going to call is my lawyer and take them to court

Absolutely awful. Still awaiting a refund from 3 months ago. No communication and still calling and emailing with no replies. Dont call you back when they say they will i recommend avoiding this company

Purchased a bin storage unit with a planter on top from this crowd thinking it was THE Lakeland, but it is in fact Lakemoor Home & Garden. The bin store has not arrived. Emails are being ignored other than automatic replies promising as reply within 24 hours.

I did manage to speak to an advisor two weeks ago and they said that there had been a warehouse issue that meant that the delivery did not go out as planned, but that it would be delivered within a few days.

Radio silence since. Phonelines are permanently closed. Wish I had checked Trustpilot first.

Absolutely shocking service . All the excuses including the Iran conflict which results in delivery delays , however was told in another call they have the item inside the uk and does not come from the east .

Lies, lies and more lies .

Shocking customer service!
We purchased a shed on 20/07/25 but it did not arrive until September due to ongoing manufacturing issues even though it stated online it would be delivered within 14-21 days. It then arrived and parts were missing so I had to wait even longer for another delivery. Throughout the whole process I was not kept up to date with any delays and continuously had to ring and chase the order.
The roof then caved in during a windy night so I contacted customer services to discuss this. I sent multiple emails with images of the damage. I called four times and was told each time someone would contact me regarding the issue. The damage happened at the beginning of April and I am still waiting for a response about repairing the damage.
This shed was assembled for 7 months and now unable to be used.

Don’t touch this company with a barge pole. I ordered a Toomax box August 2025 and was still waiting for it last week. Numerous promises of shipping details which never happened. Finally asked for a refund and now still waiting for that. Time to start a charge back.
DO NOT USE THIS COMPANY

I wish I'd looked at reviews prior to ordering from this retailer. We ordered a shed after triple checking the dimensions. After having to help the delivery driver carry the items from their van due to understaffing, we set to putting the shed together. We finally got to putting the walls up, but couldn't get them to fit, so we had to go back to the very beginning and discovered the base parts were mislabeled. A full 10 hours after starting we completed the build only to discover the dimensions of the door size were misrepresented on their website, and we wouldn't be able to fit our new ping pong table through. This is the only reason we purchased the item. According to their customer service this is more than acceptable because even though they were showing the dimensions for an older model, the overall into dimensions are not too different to the old model they were still referencing on the site. Their answer was to offer a free shelf, which of course was the main thing we needed when space was a premium, and after we complained again given it was their complete error, they refused any financial compensation and said we could always take the shed down, fully package it, and they would them consider collecting it. They are without doubt the worst retailer I have encountered.

Avoid

Ordered a shed that had a delivery time of up to around 20 days. 2 months later and after me chasing and then finally requesting to cancel the order they sent it. I thought its here now and I managed to cancel the other one I had ordered from an alternative company to replace it I'll put it together on the weekend. I set about this getting everything ready clearing out my old shed and removing it from the space. Open the first box and what a surprise the first piece I pick out is damaged. That was enough for me I contact them on the Monday to return. It had taken over a week to get them to accept a return. I am now over 2 weeks in a battle to get this collected. They first said they don't start with a return and will send replacement parts. They only respond when you mention consumer rights. You will be lucky if the respond within 24-48 hours of any emails. They are also nice enough to charge me for the return which I am sure is incorrect but at this point I want the item gone and to have nothing to do with this company again.

Please don't make the same mistake I did and give them the benefit of the doubt. My issue is ongoing and honestly is tiring and they clearly don't care about any customer or they would deal with issues and rectify them quickly.

I would give no stars if I could.

Bought a shed then got told it would take weeks to arrive due to the size not being in stock and has to ship to uk from overseas.
I called a few times and staff were pleasant.
However due to not wanting to wait so long I requested to cancel and refund order. I received an email from the accounts dept confirming refund and have to wait 7 to 10 days for funds to credit back to my account. This is the 8th working day now,still no refund,my bank are usually very quick. I shall wait until the 10th working day and if my refund not received then I shall have to get my bank to intervene and get my money back.
If my refund arrives on or by Friday I shall amend this review to 5 stars.
I finally got my refund on the 9th day. As stated I have now added 5 stars. Just a shame my shed was going to take so long to arrive so had to purchase elsewhere.

This is generous geving 1 star. Ordered a shed, took a few weeks for them to email saying they didn't have the shed and I could have a refund. Took numerous phonecalls to confirm I wanted a refund... Lots of blame being out on the accounts team. This was 2 weeks ago and I'm still waiting. No response to my emails and no phone being answered.