Oskar ETF Sparplan - Test, Erfahrungen Reviews 

I have been a client for many years and I was generally happy with the development of my two portfolios, getting to gains of up to 40%. Due to moving abroad I needed to sell my portfolios and close my account. This process is been had been cumbersome due to the system selling 90% of portfolio and to able to cover eventual taxes and reinvests the rest, therefore one has to go through the process of selling a few times over a couple of weeks.

This is my first experience with this I didn’t know how to work I hope this will work for me

useless customer service. I have been trying to open an account since 02.11.26. We went through all stages and the account said in few days it will open. By 23.03 I sent an email requesting support. Since then I have received multiple automated emails saying someone will get back to me in 2 weeks.... 2 weeks has been and gone many times. Now I tried to go into my account to delete it because I am absolutely fed up and am just receiving an error message and no solution. I am very sure that all the 5* reviews here are just people who have not yet had the misfortune to need the customer support. As soon as I can I am deleting my account and will never use this platform.

**Update I emailed them back on the email they provided here... and it's been one week with still no reply! As I said before... completely useless!

Super Sparplattform...bin sehr zufrieden!

I like the ease of it, however there are issues with changing plans. it lacks some flexibility and transparency.

Super ETF und gute Performance

I'm trying to contact Oskar since October, my account is not yet active and I've got yet no response from their service team. I strongly suggest to avoid this service if you are looking for a company that is able to manage your request or inquiry. I've given a deadline by when if I'll get no answer I'll be forced to close the account. Still no answer.

I am currently working in Germany, and have since October tried to open a Bank account for "Vermögenswirksame Leistungen" (VL). However, after numerous emails and ways of trying to reach them, they have still not answered me when the account will be opened.

It is also super difficult to find ways to reach out; there is no phone to call, or chat, simply one email address. I don't believe a customer support team actually exists at this so-called "uncomplicated" financial service provider...

I didnt want to do it, as the product is great but your Customer Service isnt. You need to change this very very quickly, this is not going to be accepted for financial products. After several warnings and several deadlines over the past 4 Month I have given you, I will stopp business with you now. It is a shame.

Professional Interface, email support, and most important : Excellent Performance even in difficult Market situations

Great app and good performance so far but the customer service is terrible. My two tickets are unresolved since 2 months. All I get is occasional standardised emails telling me that they are extremely busy and will get back to me asap. Not good enough

Can't complain. Would recommend to everyone who wants to take advantage of VG-Leistungen with flexibility of anytime being able to withdraw the money. But a few things aren't too good:
- it takes several days to transfer money in/out - can't really time the market if you want to buy/sell
- it's not very transparent how much money was "used" for fees (yes, you can look into transactions and add it up, but why isn't there a summary in the dashboard? -_- i bet on alterior motives, thus claimed intransparency)

P.S.: Can confirm it takes long to close an account - took me about a week. The suggestion of one reviewer of first withdrawing as much as possible and then closing is highly recommended!

Impossible to join the support.
The App is very bad … too many functionalities not working.

Danke
Petrafrida

My wife had several ETF saving plans with Oskar. She withdrew approx 6k from one - the money was transferred relatively quickly to her reference account. The second with slightly more than 11k was closed on 3.07.2023 and the money, to this day, has still not been transferred to her account. Why? Is Oskar sitting on the cash? If so why? What is the difficulty in returning the money to a reference account? Again a complete lack of transparency. I will be closing my two ETFs. I would recommend any potential investors think more than twice about investing money with this saftladen.
I have since been told that after closing an account your reference account is only credited between 5 - 9 days later! For a self-confessed fully automated system a little strange. Not transparent.
Update: it is now 13 July - still no money in the bank! What does Oskar do with this money? How can it take so long to credit an account with the funds? Is everything done manually?
Update: it is now 17 July - still no money in the bank!!
Update: it is now 20 July - still no money. My wife is now told that it is an IT problem! According to the customer support the IT had informed them about a problem. So, why was this not communicated to customers if Oskar knew about it? Again, customers are treated like rubbish. Have been told to wait until 24 July and if no money call again! Incredible.
Update. Money finally arrived at the end of July beginning of August. Joke company.
Not to be trusted. Sounds all very dubious. The sooner these type of companies stop trading the better it is for the consumer.

Organised and efficient, trustworthy also. The fund has struggled but that is stocks at the moment.

Easy to use, transparent, and well explained! Good for those who do not want to create an ETF world portfolio themselves.

Unable to confirm identity to complete sign up (through no fault of my own - my 2021 model passport is not accepted (too new)) and customer service tell me they cannot help me.

Unfortunately this has been a waste of my time so far.