Odiwe Reviews 

I have already written an earlier review but wanted to add more as I am unable to obtain a refund from Odiwe. Why you may ask?
I sent several emails to them in July 2026 asking for an address to which I could return the 2 pairs of shorts I had purchased. I received no replies.
After noticing a return address on the original packaging using Royal Mail’s tracking service sent them to this address.
BUT I have been informed this morning that was the incorrect address and I should have sent the returns to China. W, therefore, cannot make a refund. But will off a 45% voucher.
DO NOT BUY FROM THIS COMPANY. EXTREMELY POOR QUALITY AND NO CHANCE OF A REFUND.

Really I don’t want to give one star a disgraceful company to deal with. I ordered a jacket and told it was out of stock so I wanted a refund. No refund after multiple emails.
DO NOT USE THIS COMPANY

I ordered 2 pairs of bermuda shorts, 1 navy & 1 white. When they arrived 1 was very pale blue & the other khaki green. Both colours I didn't like. I returned to a UK address, which was on the parcel label, but they wanted me to return to USA address, which I didn't because it would have cost too much. They made out it was my fault & there was nothing wrong with the items. I even sent a photo to show they were not the colours I ordered. To be honest it looks like I won't get my refund. Steer clear of this company. I certainly will. A very unhappy customer!

I If I could give zero stars based on my personal experience, I would.

In my experience, the company was not what I expected from the impression given by its website. I believed I was buying from a UK-based/London company, but my order was shipped from China.

Personally, I found the clothing disappointing. In my opinion, the quality was poor and the items I received did not match my expectations based on the online descriptions and images.

I was also unhappy with the returns and refund process. When I requested a full refund, I was asked to provide photographs explaining why I was dissatisfied. After sending photos, I disagreed with the company’s assessment that the items were of acceptable quality and matched the online description.

I was informed that, to pursue a full refund, I would need to return the items to an address in America, where they would be inspected before any refund was considered. Alternatively, I was offered a 15% refund while keeping the clothes. I chose not to keep the items.

This review reflects my own experience and opinion. Based on what happened to me, I personally would not purchase from this company again and would advise others to carefully check where a company is based, where items are shipped from, and the returns policy before placing an order.

I found the whole experience frustrating and disappointing and, personally, feel I wasted my time, effort and money.

Do not ever use this company.
I ordered 2 dresses that did not arrive in time for an event.
I started the returns process as soon as I received the iterm back in July, I followed every instruction and returned the items, got tracking to say that it has been received. I've have been chasing the return ever since, and now just had an email to say that the returns window has closed and as a good will jester they will give me a 50% off voucher for my next order. Ummmmm no Thanks, I would of like my £50 odd pounds back.

Absolutely appalling customer service. I tried to return a dress because it didn’t fit me and, by the time I was able to deal with it, the event I had bought it for had already passed. The dress was not suitable for me, yet trying to get any help with a return has been an absolute nightmare.

Emails have been completely ignored, and when they have bothered to respond, the solution offered was that I could simply order another dress for £14. How exactly is that supposed to resolve the issue of the dress I already have and the money I’ve already spent?

A company’s customer service shouldn’t make you feel like you’re begging for help to resolve a straightforward issue. Ignoring customers and then offering a completely irrelevant solution is incredibly frustrating and, frankly, useless.

I certainly won’t be buying from this company again. If you value your money and expect even a basic level of customer service, I’d think twice before ordering from them.

I see ODIWE are now scamming under the name @ PURABLU. Beware any new customers. Same rubbish under a different name.

I just wish I'd read the reviews before I ordered from this company! The shorts I ordered, when they finally arrived, were nothing like the picture I ordered. Horrid cheap material and a totally different design.
I've been trying for weeks to get a refund but no luck. They keep emailing asking for photos of what is wrong, but I've given up on ever getting my money back. They offer discounts, but on future orders. As if I'd ever order again from this terrible company.

Items arrived late. Trying to return fir refund and wow what an ordeal. Orders have to go back to the USA and costs nearly as much as the order.

The worst customer experience I have ever had - AVOID AT ALL COSTS! This business is a SCAM. I would give zero starts if it was an option.
I ordered a shirt which took about 4 weeks to arrive and it was not as described - poor quality, wrong colours and sizing was completely wrong.
I attempted to get a refund but they use this ridiculous online system where they take at least a week to reply each time. I was required to send it to Los Angeles and cover the cost of the return (for a £46 shirt). They then offered a % refund but ultimately said they would not give me any refund.
I am now stuck with a poor quality shirt and no refund.

I had read reviews previous to ordering and stupidly gave in and ordered a dress for a funeral. Took way longer than expected to arrive and when it arrived it was a skirt and top. I emailed straight away and got a response from “Tessa” then nothing. I have been emailing back and forth for 6 weeks asking for a return and refund. I keep getting the same response which makes me think AI generated. Finally today they send a return label but I’ve to pay as the claim the order is correct even though I ordered a dress and a skirt and top arrived!!!. It’s to be returned to the USA and they claim to be UK based. The clothing itself was just cheap see through shiny material in a clear bag with Chinese writing! Absolutely shocking service. Please do not buy from here and avoid at all costs if you don’t want to be out of pocket! Disgrace of a company!!!!

Without doubt the worst customer service I’ve ever dealt with. I’ve been trying for a month to sort out a refund for a swimsuit that was too small. All I get is automated replies which hasn’t responded to anything I’ve ask. I was even asked to sent a photo of myself in the swimsuit to show that I didn’t fit. Incredibly inappropriate. This whole process has been so frustrating, time consuming and has got me nowhere. I’ve lots money which they will not pay back, which is essentially theft as I have returned the item. I will never shop from them again.

I purchased a velvet dress and decided after I had read the reviews of the company to cancel the order, this was on the same day. It is now been several weeks and refund has not been made. I have emailed the company tonight and it appears they have changed their name. Be very wary if deciding to buy from them.

Tessa (person that responded to each of my emails), kept telling me that I didn't like the size of thr jacket I had purchased but as I continued to keep telling her the jacket is not nice, its poor quality and it wouldn't matter what size it is it still wouldn't look great. I also wanted to say to Tessa that she can be rest assured that I will be informing everyone on any of the social media platforms that I use, that this company is rubbish. The clothes are of poor quality, and they make promises they can't keep. I don't plan to wish them luck for the future as I don't think this company has one.

Do not use! This company is a complete scam. Nil stars would have been too many.

Unfortunately no option to leave ZERO stars or even minus figures for this SHAM of a “company”. Whole experience has been a massive problem. Ordered two dresses from their website six weeks ago allowing plenty of time for delivery following guidelines on their website regarding delivery. These dresses were for my holiday 3 weeks later! Website says their shop is in Westfield, London. There is no such shop!! Goods are shipped from China (no mention of this whatsoever in website!) and took well over 3 weeks to arrive! I emailed asking for return details as soon as I had delivery notification, emails have gone back and forth for weeks, going completely round and round in circles, continuously stalling by asking for the same information over and over again. And this is when they could even be bothered to reply to emails, most were just ignored! While this was going on, I returned from my holiday and opened the package, both dresses were of poor Temu/Shein quality and looked nothing like the images on their website. They disputed this and initially refused a return, then eventually gave me a return address to USA. I took parcel to the post office to return and it was going to cost over £20!!! They also wanted a tax reference for the customs form, Odiwe have not been able to supply me with this, despite numerous requests.

If you want to wait weeks for delivery, have extremely poor quality items, have INFURIATING emails going round and round in circles for WEEKS of your life, have no option to return (despite saying they offer 30 day return period) then this is the company for you!

Absolute con artists, happy to take your money but offer a completely rubbish service and ZERO after sales service. Avoid like the plague!!! Everything on their website is a LIE!!!

This company is a con. Items delivered were made of exceptionally poor material and badly constructed. When I requested a return and refund I was continually given repeated AI answers that led nowhere. Return information appeared with the return address in the US. When trying to access the information a second time it disappeared. Company should not be allowed to advertise. Do not buy from this company.

What a shambles of a company. 1st class delivery took about 3 weeks. Item ordered was poor quality. I emailed the company for return details. Nobody got back to me so I sent the item back to the return address on the parcel, paying extra for tracking. The oarcel was delivered 2 days later. I emailed the company asking for a refund which they refused to do because I didn't follow their returns system that they didn't inform me about. They offered me 60% discount o my next order, as if I would buy from them again!! I told them to put the 60% offer where the sun doesn't shine

Long wait for delivery. Shorts too small so I sent them back to the return address on the parcel they came in. They never got them and would not refund the amount I paid. Dont order from them if you have any sense!!August 2026

Odiwe sells women's suits online, but the items ship from China with Temu- or Shein-level quality, no sewn-in labels, loose tags in bags, and a 3-week wait. Despite claims of free 30-day returns to a London address, they require expensive tracked returns to the USA. It is a drop-shipping scam marking up cheap items. Do not buy.