Kitco Metals Inc. Reviews 

7,293
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting polite, knowledgeable, and helpful personnel who ensure pleasant interactions. Many people appreciate the superior product quality, noting beautiful coins and secure, well-packaged deliveries. Reviewers also find the online platform user-friendly and transactions easy, contributing to an overall positive and efficient experience. However, some customers also noted significant delays in receiving payments for sold metals, with some experiencing weeks or even months of waiting and poor communication regarding the status of their funds.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some finding the process easy and quick to complete... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions, highlighting... See more

Service

People report ambiguous experiences with service, with many customers praising the superior service,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the superior product,... See more

Price

Customers consistently note ambiguous experiences with price, with some finding it extremely reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice that Kitco provides free shipping to them. They answer their correspondence in 24h. Takes about 28 calendar days to process sales to them right now - AI advises not to lock in price but let Kitco... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure to deal with Kitco. Product, packaging, & service are superior. Phone is always answered promptly by polite & knowledgeable personnel. I have dealt w/K for many years, many t... See more

Company replied

Rated 5 out of 5 stars

Updating below review. Sebastian was able to provide a prompt response to my below concern, and was able to be there every step of the way as I shipped my Metals. Looking forward to doing continued... See more

Company replied

Rated 5 out of 5 stars

There was a bit of an unusual delay in delivery after the funds were ACH-taken from my account, but after a call, you placed the coin into the UPS system right away. These glitches happen. Anyway,... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

Written by the company

Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(7,293)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Impressive

I did National and International shipping myself for years, small packages. No way I could have made it better. Nothing short of Impressive. Great place to buy. The package looked unassuming, which was perfect, Fedex Priority Overnight (I did not ask for). Everything was very carefully packed. With such packaging, I would have received in perfect condition fertilized eggs to incubate them. Never seen anything like that with any supplier ever. Thank you

June 4, 2025
Unprompted review
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you so much for taking the time to write out such a happy review of Kitco's services, Mike. We appreciate your every word and are happy that you shared your experience.

Rated 2 out of 5 stars

I opened a second account recently…

I opened a second account recently because I didn't remember I had a account with kitco 19years ago and I tried purchasing some metal and they froze my account and when they called me and started asking questions about a old account I didn't have the right details about transactions 19years ago so after several phone calls they still have my account locked down and instead of sending the metal I bought I've got to wait for them to send my money back in how ever long it takes. I might not ever try buying from these guys again. Update they called back and they are sending funds back to my account so I can wire the funds to make my purchase how stupid is that now I'll have to pay wire fees to get my purchase. And guess what that wire will be from the exact same account that they verified with 2 small deposits and they had my debit card info on. How stupid I think. Update 5/30/25 representative reached out and they put 25.00 in my account to cover the wire fees I was out sending a bank wire back to them so someone is trying to make things right and I do appreciate that thank you. Update 6-5-25 after sending bank wire my product was shipped and I did receive great products but it looks like my account is still suspended and I just cannot justify sending bank wires for smaller transactions the math just doesn't work out so looks like I'm staying with my local guys. I'm adding a star because they did honor the price it was locked in at and they did ship the product in a quick manner thanks.

May 26, 2025
Unprompted review
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for taking the time to speak with us today, Richard. We appreciate the opportunity to hear your concerns and to work toward a resolution with you.

Rated 5 out of 5 stars

Excelent site for gold investment and…

Excelent site for gold investment and gold trading information !
Un sitio excelente para invertir en oro y para conseguir informacion para invertir !
Lo recomiendo, son serios !

March 7, 2025
Unprompted review
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your fantastic review. We're thrilled to hear you find our site excellent and your recommendation means a lot to us.

Rated 5 out of 5 stars

Great Experience Buying American…

Great Experience Buying American Eagles!

Just bought some 2025 American Eagles from Kitco. The entire experience could not have gone any better. Super easy placing order with Kitco representative, bank wire instructions worked perfectly with my local bank, coin delivery arrived within two days packaged as securely as possible. And the coins were both stunning and totally protected. I will do more business with Kitco in the future, and I will also recommend them to anyone else interested in precious metals. From my point of view, Kitco is very highly recommended!

February 25, 2025
Unprompted review
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your kind words, Ram. We're glad to hear your experience buying 2025 American Eagles was smooth from start to finish. We appreciate your recommendation and look forward to serving you again!

Rated 5 out of 5 stars

Customer Service #1

I have been ordering from Kitco Metals for 10 years. Their VaultChain Silver and Pool accounts are great for trading precious metals. They are an honest company that cares about their customers. If I get anything shipped, it's always professional and packed securely. This is my go to company. They always have the best prices and low spots.

January 28, 2025
Unprompted review
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for trusting us for the past 10 years! We're happy to hear that you’ve had a great experience with VaultChain Silver, Pool accounts, and our secure shipping. We appreciate your support and look forward to continuing to serve you!

Rated 5 out of 5 stars

Flexible payment options

Flexible payment options, great phone customer service and fast delivery.

December 12, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for the great feedback, Aleashea. We're thrilled to hear that you appreciated our flexible payment options, great phone customer service, and fast delivery.

Rated 4 out of 5 stars

I would have liked a receipt

I would have liked a receipt or notification when uPS came and picked it up a few minutes ago.

December 13, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your feedback, John. We apologize for any inconvenience you experienced with the UPS pickup. We appreciate the time we spent discussing this over the phone and hope we were able to address your concerns.

Rated 5 out of 5 stars

Professionalism

Professionalism and quickness of transaction. Kitco has been great to work with.

December 8, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your feedback. We're glad to hear that you appreciate the professionalism and quickness of our transactions.

Rated 5 out of 5 stars

Very happy doing business with Kitco.

Excellent company to do business with and very fair buyback offers. Better that any other company I checked with.

December 9, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for the fantastic review, Scott. We're glad to hear that you're happy with your experiences at Kitco and find our buyback offers to be very fair.

Rated 5 out of 5 stars

Echeck is a wonderful option

Echeck is a wonderful option. It works exceptionally well for an occasional purchaser such as myself.

December 8, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for sharing your experience with our Echeck option, Bernie. We're glad to hear that it suits your needs perfectly as an occasional purchaser.

Rated 5 out of 5 stars

Yes !!

Yes !!! Your personnel is very well train: polite, helpful and well inform.

December 9, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your kind words, Denis. We're thrilled to hear that you found our team polite, helpful, and well-informed.

Rated 5 out of 5 stars

the customer service rep I spoke with…

the customer service rep I spoke with was friendly, knowledgeable and helpful and quick to answer my questions.

December 4, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your feedback. We're happy to hear that our customer service representative was friendly, knowledgeable, and helpful, and that your questions were answered promptly.

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