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APMEX Reviews 

9,483
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,448 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection and quality of products, often finding unique items not available elsewhere. Many people find the website easy to navigate, making the ordering process straightforward and effortless. Reviewers appreciate the overall user-friendly experience, highlighting the simplicity and quickness of making purchases. However, some customers reported issues with delivery times, including delayed or confusing shipments, and occasional order cancellations. A few other people also felt that while the products were good, they could find better prices elsewhere or had specific pricing discrepancies.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the excellent condition, quality, and variety... See more

Order

Customers consistently note ambiguous experiences with order processing, with many praising the ease of... See more

Price

Reviewers highlight ambiguous aspects of price, with many praising competitive and fair pricing, often... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick shipping, prompt... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of shopping and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality bullion choices from a reputable company. Took a little longer for products to ship then I like, but some other companies are worse. I use my APMEX credit card for points/reimbursement but som... See more

Company replied

Rated 5 out of 5 stars

Easiest, most TRUSTED site to purchase precious metals. We found exactly what we wanted, purchasing was effortless and we've now received an email with projected shipping date. Perfect experience, A... See more

Company replied

Rated 5 out of 5 stars

There are always products that fit within my budget that I am able to purchase. Sometimes I can purchase little more, sometimes it's a not as much. Nevertheless, I actually enjoy researching the items... See more

Company replied

Rated 5 out of 5 stars

APMEX DELIVERS ONCE AGAIN!! Easy to access. Wide selection. Great pricing. Fast delivery. Who could ask for more?? Bob P. Lakewood Ranch, FL 16-year APMEX satisfied customer

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Gold Dealer

About APMEX

Written by the company

APMEX is one of the largest online retailers of precious metals, serving customers for more than 25 years.

Our catalog includes more than 30,000 gold, silver, platinum and palladium products from mints around the world. Since our founding, we have processed over $20 billion in precious metals transactions.

More than 1.8 million customers have trusted APMEX for their precious metals purchases, supported by a 4.9-star rating from over 220,000 verified customer reviews.

In addition to offering a wide selection of products, APMEX provides educational resources through the Knowledge Center to help investors better understand precious metals and the factors that influence the market.

Customers can shop a wide range of bullion, coins and collectibles on APMEX.com while accessing tools and resources designed to support informed precious metals ownership.

Shop Gold & Silver Online

Written by the company

Largest Precious Metal Inventory
Over 30,000+ gold, silver, and platinum bullion and collectible products are in stock and shipping.
Synonymous with Precious Metals
For more than 25 years, APMEX has been a leading force in the U.S. precious metals market. With more than $20 billion in transactions and over 1.8 million customers served, the APMEX name has become synonymous with buying precious metals online.
Industry Leading App
Download the industry's best app and track your orders, manage your portfolio and set price alerts while shopping our extensive inventory on the go.
Use Our Free Tools
Monitor current spot prices through our website or the app, look up the values of rare coins with our interactive coin value guide, or use our calculators to estimate the value of your holdings through our Knowledge Center.
Sell Your Old Gold to Us
APMEX provides industry leading offers on old gold and silver. Skip the pawn shops and get a better offer for unused jewelry, silverware, decor and dental gold through our convenient and private mail-in process.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(9,483)

1,488 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bubble Wrap

Usually APMEX does a great job. This time I ordered a 10 oz silver bar. They said it said it would come in protective packaging. It came in a bubble wrap sleeve. It should of been in something much better.

July 15, 2026
Rated 5 out of 5 stars

website is very easy to use

website is very easy to use. purchased items are delivered on time in excellent condition. Very happy and satisfied with service.

July 22, 2026
APMEX logo

Reply from APMEX

Thank you for the great feedback. We're glad the website is easy to use and that your orders have arrived on time and in excellent condition. Thanks for being an APMEX customer.

Rated 5 out of 5 stars

Past experience

Past experience, easy to order. Have always gotten what I ordered, very reliable. Pleased with this service. Enjoy the free shipping. Thank you.

July 21, 2026
APMEX logo

Reply from APMEX

Thank you for the wonderful review! We're so glad we could deliver the experience you expected. We appreciate your business!

Rated 5 out of 5 stars

Having the product I want and…

Having the product I want and professional service is important to me.

July 14, 2026
APMEX logo

Reply from APMEX

Thank you for your review. We're proud to offer one of the largest selections of precious metals and numismatic products available online, and customer service is a top priority for us, so it's great to hear both stood out to you. Thanks for being an APMEX customer!

Rated 5 out of 5 stars

Consistently reliable

Consistently reliable, First Class service! Thank You

July 21, 2026
APMEX logo

Reply from APMEX

We appreciate your kind feedback! It's customers like you that make what we do worthwhile. Thanks again for choosing APMEX.

Rated 1 out of 5 stars

i have purchased from APMEX for about 6…

i have purchased from APMEX for about 6 years.
In the past their shipping was okay.

This time they handed it to the post office for snail mail. Up to 7 days delivery time with signature required. The items were over $8000. now we must stay home at least 3 days because USPS is poor.

July 13, 2026
APMEX logo

Reply from APMEX

Thanks for your review. We're sorry to hear this shipment didn't match the service you've relied on over your six years with us. Signature confirmation is required on high-value orders like this one for your protection, but we understand how inconvenient a multi-day USPS delivery window can be, and we're sharing this feedback with our shipping team.

We appreciate your feedback - we're here to help.
APMEX Customer Service

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