Nice that Kitco provides free shipping to them. They answer their correspondence in 24h. Takes about 28 calendar days to process sales to them right now - AI advises not to lock in price but let Kitco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's always a pleasure to deal with Kitco. Product, packaging, & service are superior. Phone is always answered promptly by polite & knowledgeable personnel. I have dealt w/K for many years, many t... See more
Company replied
Updating below review. Sebastian was able to provide a prompt response to my below concern, and was able to be there every step of the way as I shipped my Metals. Looking forward to doing continued... See more
Company replied
There was a bit of an unusual delay in delivery after the funds were ACH-taken from my account, but after a call, you placed the coin into the UPS system right away. These glitches happen. Anyway,... See more
Company replied
Company details
Written by the company
Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
Contact info
620 Cathcart Suite 900, H3B 1M1, Montreal, Canada
- 1-877-775-4826
- info@kitco.com
- online.kitco.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and professional, I've used Kitco for 10 years
It was easy and professional. I think Kitco should have revealed the likely delivery time due to settlement times earlier; it was a week longer than I expected.
June 30, 2026
Unprompted review
Reply from Kitco Metals Inc.
Glad to hear the process was easy, Steve! We really appreciate the trust you’ve placed in us over the past 10 years. Thanks for the suggestion too. We’ve shared it with the team and are always looking for ways to make the experience even better.
Reply from Kitco Metals Inc.
We appreciate you taking the time to leave a review, Gilles. We’re happy to know your experience was a smooth one.
Very informative websie.
July 6, 2026
Reply from Kitco Metals Inc.
Thank you for sharing your feedback, John. We’re glad you found our website informative.
Reply from Kitco Metals Inc.
We appreciate your feedback. It’s great to hear your experience was seamless.
Kitco Pool …
Purchased 2 ounces of Gold for my pool account. Account was updated same day.
July 2, 2026
Reply from Kitco Metals Inc.
We appreciate the great feedback, Frank. We’re happy to hear your purchase went smoothly from start to finish.
Long-time Customer of Kitco
I am a long-time customer of Kitco. I find the company trustworthy and reliable.
July 1, 2026
Reply from Kitco Metals Inc.
Thank you for being a longtime customer, Fred. We’re grateful for your continued trust and are happy to know we’ve been able to provide an experience you can count on.
The pleasure of dealing with Kitco
It's always a pleasure to deal with Kitco. Product, packaging, & service are superior. Phone is always answered promptly by polite & knowledgeable personnel. I have dealt w/K for many years, many thousands $'s & never been disappointed. I especially appreciate not being treated as an American, but friendly & kindly.
June 29, 2026
Unprompted review
Reply from Kitco Metals Inc.
Thank you for your continued trust over the years, William. We’re glad to know you’ve consistently had positive experiences with our team, products, and service. We appreciate you being with Kitco for so many years.
Too much premium charges and not seen…
Too much premium charges and not seen as a genuine price many times.
March 29, 2026
Unprompted review
Reply from Kitco Metals Inc.
Thank you for sharing this with us, Pokala. We know pricing is an important part of the experience, and we want every customer to feel confident and informed while continuing to offer great value. A member of our team will be reaching out shortly to go over the details with you.
helpful and informed agent
helpful and informed agent. Liked the packaging, however not sure what mint produced the 5 oz and 10 oz bars but did have an Eagle on one side.
January 16, 2026
Unprompted review
Reply from Kitco Metals Inc.
Thank you for sharing this, Randy. We’re happy to hear the service was helpful and that the packaging made a good impression. Someone from our team will be in touch to go over the details about the bars with you.
There was a bit of an unusual delay in…
There was a bit of an unusual delay in delivery after the funds were ACH-taken from my account, but after a call, you placed the coin into the UPS system right away. These glitches happen. Anyway, the coin (and the other coins I have purchased from you) are gorgeous.
Thank you.
May 18, 2026
Unprompted review
Reply from Kitco Metals Inc.
Thank you so much for taking the time to share this! We’re so glad our team could help get everything sorted out quickly for you, and it's awesome to hear that you're loving the new coins. Thanks for being such a loyal customer, we really appreciate the support!
Reply from Kitco Metals Inc.
Thank you for sharing this, Eric. We’re happy to hear you had a positive experience with our team, and we’ll be sure to share your kind words with them.
I was new to precious metal market
I was new to precious metal market, I found customer service personel good to deal with, but you have to know the process Kitco requires in completing the transaction.
April 27, 2026
Unprompted review
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Arlie. We’re happy to hear our team was helpful as you got started with precious metals. We appreciate your feedback and will be sure to share it with our team.
Reply from Kitco Metals Inc.
Thank you for the great review, Charles. We’re glad everything felt easy and efficient.
Very helpful person who answered my…
Very helpful person who answered my questions and told me things I did not know.
May 6, 2026
Reply from Kitco Metals Inc.
We appreciate you taking the time to share this, Kathleen. We’re happy to hear you had such a helpful and positive experience.
Reply from Kitco Metals Inc.
Thank you for sharing this, Meraj. We’d like to learn more about your experience and will be reaching out shortly.
Reply from Kitco Metals Inc.
Thank you for sharing this. We’re happy you had a great experience!
The representatives are always very…
The representatives are always very kind and helpful.
May 4, 2026
Reply from Kitco Metals Inc.
We appreciate the kind words, Annon. We’ll be sure to share this with our team.
GOOD SERVICE
I HAVE BEEN BUYING GOLD AND SILVER COINS FROM KITCO FOR OVER 10 YEARS AND HAVE HAD NOTHING BUT GOOD SERVICE AND THAT IS HARD TO BEAT AND VERY HARD TO FIND THESE DAYS!!
March 2, 2026
Unprompted review
Reply from Kitco Metals Inc.
Thank you for your continued trust over the years, Warren. We’re happy to know your experience with us has been consistently positive.
Fabian failure to process a small order.
Fabian drug his feet on my request to foward funds . I had to call 3 times to get a 151 dollar funds from my account sent to me. Pathetic Kitco
April 28, 2026
Reply from Kitco Metals Inc.
Thank you for sharing this with us, Jack. We’re sorry this took longer than expected, and we appreciate you taking the time to connect with our team. Everything has been taken care of, and we’re here if you need anything further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.