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Omni Pet Ltd. Reviews 

1,616
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 915 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in improving their pets' health and addressing specific issues like skin problems and anxiety. Many people appreciate the delicious and hypoallergenic options, with dogs loving the food and supplements. The customer service and staff are frequently highlighted for being friendly, helpful, and providing exceptional care, including valuable consultations and personalized advice. However, some customers also noted that certain products did not suit their dogs or failed to resolve specific health issues as expected, with some finding the food too hard or their pets simply refusing to eat it.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the dog supplements and food as great... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often highlighting the exceptional care and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love Omni products. With 3 pocket bullies of different ages we’re always looking for different items to try and we always find ourselves coming back to Omni, their customer support are great at hel... See more

Company replied

Rated 5 out of 5 stars

We’ve been really impressed with the Omni Sweet Potato & Quinoa Loaf. It has a nice soft texture that’s easy to serve, and it’s been well received at mealtimes. It’s great to find a complete hypoaller... See more

Company replied

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 5 out of 5 stars

An straight forward website, easy to use. Good communication and secured delivery. The dry food for senior dogs for us has been an investment on the health of our 11year old Border Collie and a Vet bi... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(1,616)

912 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our Cocker Spaniel Loves OmniPet Products

My dog is on both the pre/pro biotics supplements and dental chews and loves both of them, they have become part of a daily ritual which he loves. His breath has considerably improved and his poos are more consistent. We also love the reward system that Omni Pet operate.

July 18, 2026
Rated 5 out of 5 stars

We’ve absolutely loved using Omni…

We’ve absolutely loved using Omni Products! We’ve tried both their supplements and wet dog food especially, and they’ve worked brilliantly for our pup. The quality is fantastic, the ingredients give us real confidence all whilst giving excitement at mealtimes. We’ve noticed he’s doing really well on them, and it’s been great finding products that suit him so well. We’d happily recommend Omni to any dog owner looking for high-quality plant based nutrition and supplements.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great brand

I love Omni - they do some great products for all sorts of problems your pets may have. The customer support team super helpful and I’ve really noticed a difference since using the calm diffuser.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Quality!

The staff are next level. The guidance and support is unlike any other service. As for the product I can say nothing but positives! I rescued an elderly collie a year ago who had “a poor appetite”, severely underweight while being heavily pregnant, digestive and skin issues and extremely anxious. She gave birth to one puppy who are now thriving together on the omni diet. A full year of gradually trying different foods to combat fuss and health issues! Finally, despite being skeptic, I made my first omni order, followed all instructions and am thrilled to report, no more itching, no more diarrhoea, no more worms, no more vomiting, and no more rotten farts! All I have to cope with is two happy doggies! Lots of thanks, love and licks from Blitzø and Flo 🐾 x

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Bad breath supplements

Reggie’s breathe always stinks and there was such a difference when using the bad breath supplements ! Customer service was great too 😊

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great products. Great company.

We have been using omni products for our GSD for a few months now and the improvement we have seen to his daily life is mega. We would recommend OMNI and their products to everyone.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Omni are great!

Omni are great. My dogs love all the products we have tried, especially the vitamin powder which makes it so easy to get vitamins into them! They also really enjoy the dental sticks as a treat in the evening.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Dental Sticks

My two Cavapoos love these dental sticks.
As usual great service and prompt delivery.
Highly recommend 10/10

July 17, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Linda,
Thank you so much for your wonderful review. We’re delighted to hear your two Cavapoos are loving our Dental Sticks and that you've continued to receive the great service from our team and prompt delivery we strive for.

Your recommendation means the world to us. Thank you for your continued support!

The Omni Team 🐾

Rated 5 out of 5 stars

Our senior, Mara love's her Omni…

Our senior dog Mara love's her Omni biscuits and they are settling down her very sensitive stomach. She has also really taken to the Omni teeth cleaning chews.
We have found the delivery is super fast & the help we received when Mara stopped eating during the hot weather was first class. We do a repeat subscription and have found it easy to hold or change our delivery options.

July 21, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Garry,
Thank you so much for your fantastic review. We’re delighted to hear little Mara is enjoying her Omni food and Dental Sticks, and that they've helped settle her sensitive stomach.

We're also pleased our team could support you when Mara's appetite changed during the hot weather, and it's great to know you're finding our subscription service flexible and easy to manage. Thank you for your continued trust and support.

The Omni Team 🐾

Rated 5 out of 5 stars

Consultation with vet

My dog has epilepsy and I wanted to talk to the Omni vet regarding the ingredients in their products and if they would affect my dog. Sophie was very helpful and although we have our own vet, it was informative to talk to Omni who know their products' ingredients best

July 20, 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Ell Cor,
Thank you so much for your wonderful review. We’re delighted to hear our lovely vet Sophie was able to provide helpful and informative advice about our products and their ingredients.

We completely understand the importance of making informed decisions when your dog has a medical condition, and we're so pleased you found it valuable to speak with a vet who knows our products inside and out. Thank you for your trust and recommendation.

The Omni Team 🐾

Rated 5 out of 5 stars

A Very Helpful Company

Had a really informative chat with Omni Pet today regarding their dog food. Definitely going to give it a go and see how my dog gets on. If you have any questions I would recommend getting in touch with them.

July 20, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello MMaz,
Thank you so much for your lovely review. We’re delighted to hear you found your conversation with our team informative and helpful.

We hope your dog enjoys trying Omni, and we're always here if you have any questions or need support along the way. Thank you for your recommendation.

The Omni Team 🐾

Rated 5 out of 5 stars

Great for itchy flaky skin

I recently got Omni’s irritated skin chews as my labs skin is flaky and dry in the summer time, especially with her allergies. I love how it’s hypoallergenic and containing so meat which is a huge bonus. A tasty chew added to meals or crumbles as a topper, it gets eaten happily. She’s not itching her skin as much now so I’m very excited to see the on going results.

July 20, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Rachel,
Thank you so much for your fantastic review. We’re delighted to hear your Labrador is already experiencing relief from her itchy skin and is enjoying the Irritated Skin chews.

It's wonderful to know you appreciate our hypoallergenic recipe, and we hope she continues to see even more improvements over the coming weeks. Thank you for sharing your experience.

The Omni Team 🐾

Rated 5 out of 5 stars

A good all rounder, best ingredients

We love omni. They have such a range of products to benefit my dog. From the supplements, to yummy treats and of course the daily dog food. We in particular love to use the daily supplements and have noticed such a difference when used regularly. Because they care so much about the ingredients going into everything, it’s a brand we trust!

July 18, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lauren,
Thank you so much for your wonderful review. We’re delighted to hear your dog is enjoying so many of our products and that you've noticed such a positive difference from using the supplements regularly.

Knowing that you trust Omni because of the care we put into our ingredients means a great deal to us. Thank you for your continued support.

The Omni Team 🐾

Rated 3 out of 5 stars

Tried it as have a dog with a sensitive…

Tried it as have a dog with a sensitive stomach , & one prone to anal gland issues . with 5 dogs to feed tried a 2kg bag to wean everyone over then bought a 10kg sack to find the dogs really didnt like it much & only ate the 2kg because it was mixed with their old food , they kept leaving it its expensive food so persisted but the dogs just stopped eating it weaned them back onto their previous food & put the sensitive dog on raw after speaking to my dog trainer . All dogs are happy gave the remaining omni to local dog rescue place then a 2kg bag arrived which i didnt order realised it was on a subscription no way of returning it so gave that to the dog shelter too there are no options to cancel any subriptions so swapped product to dental sticks & delayed the next order until 30th september , This feels as if run like one of those SCAM companies once bought you are trapped with no way out . Have emailed them to STOP but no reply. As they tried re ordering again So have blocked reoccurring payments on my bank card . Not good customer service.
***Have since discussed with customer services . And subscription is cancelled with an apology . And theyve acknowledged & working on resolving customer subscriptions to include the option for the customer to be 100% in control of managing their subscription & to Cancel without having to email , so thus improving customer experience , However unless directed into spam junk folder i never recieved the 3 day email .
orders #390500 , # 403665 , # 394639

July 20, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you for taking the time to share your feedback. We're sorry to hear that Omni wasn't the right fit for your dogs.

We completely understand how disappointing it is when a food doesn't suit your dogs' preferences, despite giving it a fair trial. We also appreciate your generosity in donating the unopened food to a local rescue so it didn't go to waste.

We're sorry to hear you found the subscription process frustrating. We do send reminder emails 3 days before each renewal to allow customers time to make changes, and we ask customers to email us if they wish to cancel so we can understand their experience, offer support where appropriate, and ensure the subscription is updated correctly.

We genuinely value your feedback, as it helps us continue improving the experience for all of our customers.

The Omni Team 🐾

Rated 5 out of 5 stars

Omni are really great

Omni are really great all round. Really good customer service and very helpful in supporting me to choose the right products for my dog. Thank you

July 19, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lucy,
Thank you so much for your lovely review. We’re delighted to hear you've had such a positive experience with both our products and our customer excellence team.

Helping every customer find the right products for their dog is something we're passionate about, so it's wonderful to know we've been able to support you. Thank you for choosing Omni.

The Omni Team 🐾

Rated 5 out of 5 stars

Vegetarian dog food

We needed a vegetarian dog food and after research went with Omni
The packaging is fully recyclable ♻️ which is a plus
Omni keep me updated on the delivery date as we have the food on subscription

July 19, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Amanda,
Thank you so much for your wonderful review. We’re delighted you chose Omni after researching dog food and that you're happy with both our fully recyclable packaging and our subscription service.

Keeping our customers updated every step of the way is important to us, and we're so pleased you've had a positive experience. Thank you for your support.

The Omni Team 🐾

Rated 5 out of 5 stars

I've been using Omni products for a couple of years

I've been using Omni products for a couple of years now. I think the dog supplements are great. All the supplements are like treats which I think really helps as they are not a hard tablet like substance, but a soft chew. We have just adopted another dog and knowing the Omni supplements are like treats, I am confident our newly adopted dog will take some fresh breathe ones I have just ordered. Thanks for the great products! I will continue using them for my dogs!

July 16, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Willow,
Thank you so much for your wonderful review and for being part of the Omni family for the past couple of years. We’re delighted to hear your dogs have enjoyed our supplements, and we hope your newly adopted dog loves the Fresh Breath chews just as much!

Thank you for your continued trust in Omni, we're so grateful for your support and wish you many happy years ahead with both of your dogs.

The Omni Team 🐾

Rated 5 out of 5 stars

The product to calm my dog worked…

The product to calm my dog worked brilliantly, just a bit to Good, this stuff really works. Unfortunately ive had to return my next 2 deliivers as as I i said it really does calm your dog .I informed the company by e mail and the response was first class ,I will be dealing with this company again .

July 16, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Warren,
Thank you so much for your wonderful review. We’re delighted to hear our calming product worked so well for your dog, even if it turned out to be a little too effective!

We're also really pleased our customer excellence team was able to help quickly with your query, thank you for your kind words, and we look forward to helping you again in the future.

The Omni Team 🐾

Rated 5 out of 5 stars

Excellent Care and Dedication

After I ordered anti-anxiety and stress products for my sister's dog in Italy, Nico, the canine behaviour specialist, reached out and kindly offered a free consultation. It was such a thoughtful and personal gesture that really showed how much this company cares about our four-legged family members.

Nico was friendly, knowledgeable, and shared some excellent advice, which I passed onto my sister. He even offered to follow up with her online to see how Milo was getting on. The level of care and support was truly exceptional.

My sister has already started giving Milo the pre- and probiotic supplements, as well as the stress and anxiety support. He thinks they're treats and absolutely loves them! Best of all, they're already making a noticeable difference.

A wonderful experience from start to finish—I only hope Omni starts shipping to Italy soon!

July 1, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello,

Thank you so much for your wonderful review!

We're delighted to hear about your positive experience with our in-house Behaviourist Nico. He'll be so pleased to know that his consultation and advice were helpful, and that you and your sister felt supported throughout. Providing personalised guidance alongside our products is something we're incredibly passionate about, so it means a lot to hear that this stood out to you.

It's fantastic to hear that Milo is enjoying his Pre/Probiotic supplements and Daily Calm supplements, it's always a bonus when they think they're treats! Even better, we're thrilled that you've already noticed a positive difference.

Thank you for your kind words and for trusting Omni to support Milo's wellbeing, even from afar. We truly appreciate your support.

Please make sure Milo gets a big fuss from all of us!

The Omni Team 🐾

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