Tried it as have a dog with a sensitive stomach , & one prone to anal gland issues . with 5 dogs to feed tried a 2kg bag to wean everyone over then bought a 10kg sack to find the dogs really didnt like it much & only ate the 2kg because it was mixed with their old food , they kept leaving it its expensive food so persisted but the dogs just stopped eating it weaned them back onto their previous food & put the sensitive dog on raw after speaking to my dog trainer . All dogs are happy gave the remaining omni to local dog rescue place then a 2kg bag arrived which i didnt order realised it was on a subscription no way of returning it so gave that to the dog shelter too there are no options to cancel any subriptions so swapped product to dental sticks & delayed the next order until 30th september , This feels as if run like one of those SCAM companies once bought you are trapped with no way out . Have emailed them to STOP but no reply. As they tried re ordering again So have blocked reoccurring payments on my bank card . Not good customer service.
***Have since discussed with customer services . And subscription is cancelled with an apology . And theyve acknowledged & working on resolving customer subscriptions to include the option for the customer to be 100% in control of managing their subscription & to Cancel without having to email , so thus improving customer experience , However unless directed into spam junk folder i never recieved the 3 day email .
orders #390500 , # 403665 , # 394639