Like a few other reviews I see, I was reluctant because I'd been ripped off by other websites. I've been ordering from these guys for many many months probably over a year no probs at all. Great price... See more
Company replied
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I ordered late Wednesday night, they shipped out the next morning and arrived in Brisbane on Saturday. Awesome time management and would have arrived Friday but being close to Christmas Aus Post was... See more
Company replied
Nah bro ts NOT BOTTED I was skeptical when a buddy of mine introduce me to this vape company since I got scammed SO MANY TIMES in other vapes companies. When I replied to them they didn’t hesitate t... See more
Company replied
Awesome, friendly people to deal with. Authentic products that are very reasonably priced. Orders are processed and sent very quickly and arrive within a few business days. I have ordered multi... See more
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Company details
Written by the company
IMPORTANT UPDATE: Our official website has changed from just-vapes.com to justvapesau.com. Please ensure you only use justvapesau.com going forward. Just Vapes is Australia’s trusted destination for high-quality disposable vapes. We focus on fast shipping, fair prices, and genuine service, no fluff, just a straightforward experience. Please note that our official and only legitimate website is now https://justvapesau.com. Any other domains or copycat websites claiming to be “Just Vapes” are not affiliated with us and should be treated with caution. Shop smart, stay safe, and always verify you are on the correct site before ordering.
Contact info
288 George St, 2000, Sydney, Australia
- info@just-vapes.com
- just-vapes.com
4.4
Excellent
326 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great first experience here!!!
Great first experience here. First time order, stock items selected were out of stock when packing. Had an SMS from them, offered substitutes and sent them straight away, delivery was 2 days from door to door. This will be my new supplier.
Great customer service and hassle free delivery. 10/10.
April 27, 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Della, really appreciate the great feedback 🙂 glad we could sort the out-of-stock items quickly with substitutes and get everything out fast, and happy to hear the 2-day delivery worked out so well 👍
Great shipping and response time
They were great and would recommend to anyone looking for vapes. If you have an issue they are fast to respond to any issues you have. They pack their order well too and ship quickly after paying.
April 20, 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Phoenix, really appreciate the recommendation 🙂 glad we could sort things quickly for you and that the packing and shipping all worked smoothly 👍
3rd Order.
Placed my 3rd order here with Just Vapes and I can't be more happier. Although they have spiked in prices a bit 😩 still have to sacrifice for a hit.
April 21, 2026
Unprompted review
Reply from Just Vapes
Cheers Kimiora, appreciate you sticking with us for your 3rd order 🙂 glad you’re still happy with everything, even with the price bump 👍
The guys provided a fantastic service
The guys provided a fantastic service. They are very polite and courteous and my order arrived ahead of time. Thank you so much!
April 17, 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Tanya, really appreciate the kind words 🙂 glad you had a great experience and your order arrived ahead of time, that’s exactly what we aim for 👍
It’s like my 5th order from this…
It’s like my 5th order from this website and they are always on point! So scared at the beginning that it wouldnt get through interstate but ordering and shipping have been flawless. I had a dud vape once and i just emailed them and I had a refund. They’re easy and quick to reply if you have any queries. Will always order from them!
April 16, 2026
Unprompted review
Reply from Just Vapes
Cheers Angel, 5 orders in and still going strong, love that 🙂 glad everything’s been running smooth and we could fix that dud one quickly for you 👍
LOVE!! 10/10 always great!
LOVE!!! these guys. I have ordered a few times now & always great customer service & speedy delivery. Especially if you order over $100 (free express shipping). If your flavour is sold out just email and they will let you know when in stock. Half the price of the stores selling vapes. Highly recommend this online store. :D
April 16, 2026
Unprompted review
Reply from Just Vapes
Cheers Rose, love the enthusiasm 🙂 really glad everything’s been smooth for you and the express shipping has been hitting the mark 👍
Ordered with these guys for months and…
Ordered with these guys for months and now they are using generic email responses ordered hasn’t been dispatched and literally being messed around won’t order from them again really disappointed feel scammed
April 16, 2026
Unprompted review
Reply from Just Vapes
Hey Elvira,
We’re really sorry about the confusion and lack of clear updates on your order, that’s on us.
There were delays on our end with processing and communication, and we get how frustrating that would have been, especially when you’re just trying to get a straight answer. Your order was ultimately processed, sent, and delivered, but we agree the experience getting there should have been a lot smoother. We’ve also had some postal delays in certain regional areas, including parts of North Queensland, which has been impacting delivery times more than usual, but we still should have communicated that properly throughout.
We’ve since made changes on our end to improve communication, including extra staff focused on order updates so each case is handled a bit more clearly.
To make up for the hassle, we’ve just processed a full refund for everything you paid, and it should already be in your account. Refund receipt was sent to your email.
If you’ve got any questions or concerns, feel free to reach out to our support team at info@just-vapes.com and we’ll sort out any issue right away.
We really appreciate your feedback and we’re sorry again we didn’t get this right for you 👍
Highly recommend 👍👍
Absolutely great customer service with fast replies via email and good prices. And very fast delivery. Usually 2-3 days to the Sunshine Coast 🙂 definitely going to keep ordering .
April 14, 2026
Unprompted review
Reply from Just Vapes
Hey Jack,
Sorry about the delay here, that’s on us.
Sounds like you got stuck in the “waiting to verify payment” loop a bit too long. We actually had a temporary email/system issue at the time which caused some confirmations and updates to not go out properly, so some orders didn’t get the usual tracking and comms flow.
That’s not good enough though, especially since you’ve ordered with us before and had no issues. You should’ve had clear updates the whole way through.
To make up for the hassle, we’ve gone ahead and processed a full refund for your order. It should be back in your account shortly. Refund receipt was sent to your email.
Really appreciate you raising it, and sorry again for the frustration 👍
This business is great to deal with
This business is great to deal with, very friendly communication every time and very quick to respond to questions. Postage is super quick.
April 14, 2026
Unprompted review
Reply from Just Vapes
Thanks so much Pauline, really appreciate the feedback 🙂 glad communication and delivery have both been quick and easy for you 👍
I've been ordering with these guys for…
I've been ordering with these guys for a few weeks now and my experience with them has been awesome great customer service, fast track delivery, excellent products and the prices are reasonable. Very happy and satisfied customer
April 10, 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Jillian, really appreciate the kind words 🙂 stoked to hear you’ve been happy with the service, delivery, and pricing 👍
Great range of products,
Great range of products,
Fast delivery and customer support replies pretty fast and is very helpful.
I recommend this business.
April 13, 2026
Unprompted review
Reply from Just Vapes
Thanks so much Rach, really appreciate the recommendation 🙂 glad delivery was fast and support replies were helpful for you 👍
Great service as always
Great service as always, very helpful and communication is always promt
April 13, 2026
Unprompted review
Reply from Just Vapes
Thanks so much Kayley, really appreciate the kind words 🙂 great to hear communication and service have stayed consistent for you 🚀
Great customer service and excellent…
Great customer service and excellent product 👌
April 13, 2026
Unprompted review
Reply from Just Vapes
Cheers Kristie, glad you’re happy with everything 🙌 appreciate the support 👍
Absolutely amazing service 💯 5star
Absolutely amazing service 💯 5star. I've just about clicked over 1 year purchasing my orders from Just Vapes & have not had any problems at all.... fast packing & delivery (5-8) days the customer service is absolutely amazing 🤙🏼 just want to thank the team @ Just Vapes looking forward the the years to come 😀
April 13, 2026
Unprompted review
Reply from Just Vapes
Thanks so much Cam, really appreciate your continued support over the past year 🙂 great to hear everything’s been consistent with packing, delivery, and customer service 💯
Perfect
Just received a call in regards to one of the 4 vapes was out of stock and kindly asked which ones I'd like to swap out for the out of stock one and that it will be sent today 10/10 customer service, has been the 5th time I've purchased through them and will continue to do so
April 13, 2026
Unprompted review
Reply from Just Vapes
Cheers Jad, legend 🙌 5th order in and still going strong, glad we could sort the swap quickly and get it out same day 🤙🏼
The last 4 different flavours of the…banana, apple gummie and blueberry blast.
The last 4 different flavours of the vapehub3 all are definitely noticeable with a very burnt taste, not even the first time, before charging, they aren't even consumable. I thought it may have been a bad batch but has happened last 3 orders. I have found a site's where vapes are cheaper by almost 50%. I wil now go through them, knowing that they are legitimate and cheaper. Yr alibarber ones are fine, just 50% cheaper than you are offering.
March 27, 2026
Reply from Just Vapes
Hey Sara,
Sorry to hear this, that definitely doesn’t sound right and we get why you’d be disappointed.
A burnt taste straight out of the box isn’t what you should be getting at all, especially if it’s happened across a few orders. That points to a quality issue on our end, and that’s on us.
We’ve now stopped all Vapehub sales for the time being and notified the factory to rectify the issue so it can be properly investigated and fixed before anything else goes out.
We also hear you on pricing and appreciate the feedback there as well.
To make up for the experience, we’ve gone ahead and processed a full refund for your last vapehubs order #151487. It should be back in your account shortly. A copy of the refund receipt was sent to your email.
Sorry again for the hassle, and thanks for letting us know 👍
Great products & prices
Products are great. I'm trying different brands and the prices are amazing. Customer service is 2nd to none. They reply very quickly and are helpful and courteous. I'm staying with Just Vapes
April 10, 2026
Unprompted review
Reply from Just Vapes
Thanks so much Gaye, really appreciate the feedback 🙂 great to hear you’re happy with the products, pricing, and customer support 👍
Great service
Great service. Called me to say none in stock and ask what other ones I would like. Easy to talk to and great customer service. Quick delivery!
April 11, 2026
Unprompted review
Reply from Just Vapes
Thanks so much Blake, really appreciate the feedback 🙂 great to hear the communication and delivery were both smooth and quick 👍
I ordered on Wednesday
I ordered on Wednesday, fully paid and got a receipt to say it’s processing and that it’ll be here with 2-4 days . They didn’t even confirm my order until today which is Friday…. The auspost don’t work on weekends and they haven’t even sent the order yet. Which means I most likely won’t get my order for about a week or 7 days from the to do actually ordered.
When I emailed them asking why this is there was literally no answer apart from sorry we will send it. Also I STILL haven’t got a confirmation to say it’s processed. I got this website from a friend who uses it but at this point they haven’t stopped replying to me asking why it isn’t processed. In convicned it’s a scam and if it’s not it surely is dodgy. If they haven’t even sent or assigned the order three days later then something is up. If it takes 3 days to confirm an order but not send it how could you possibly receive it in 2-4 days ???
At this point I will have no vape, no discount and they would probably take even longer to get my refund sent back.
Would at all costs try to find them elsewhere as in my experience they haven’t done what they said on the website and instead of trying to same day ship it or go out of there way to fix there mistake they basically make you just cop it. I also ordered before cutt off times.
Order number #156663
They tell people they’re sending them free vapes to make up for it but never seen anyone say they’ve received it 😂
April 8, 2026
Unprompted review
Reply from Just Vapes
Hey Bailey,
Sorry about the delay and confusion here, that’s on us.
You’re right, the communication and processing time on this order was not good enough, especially after ordering before cutoff and expecting the normal 2 to 4 business day timeframe. There was a delay on our end confirming and dispatching the order, and we completely get why that made things feel dodgy.
We also should’ve given you clearer replies instead of the generic “we’ll send it” responses. That part’s fair criticism.
Just to clarify though, your order was delivered on 14-Apr as per auspst tracking.
And yes 😂 we actually do send the free vapes when we say we will. We know it probably sounds like the most overused line at this point, but we do genuinely try to make up for delays when we mess up. And we are sending you a free one today :)) A new tracking link will be going to your email shortly.
Sorry again for the hassle and appreciate you calling it out 👍
update to previous review
This company reached out to me and offered full refund or replacement of faulty product, they have gone above and beyond to sort this out in a very professional manner and in a prompt timeframe, I will deal with them again. Received my order promptly, only to find they were all old stock with batteries not lasting more than two days, there is a reason they are cheap, they are crap.
March 16, 2026
Unprompted review
Reply from Just Vapes
Hey Leonie,
Sorry to hear this, that’s definitely not the experience we want for our customers.
We don’t intentionally sell old stock or low-quality products, but from what you’ve described, it does sound like the batch you received wasn’t performing as it should. Batteries lasting only a couple of days is not normal, and we completely get why you’d be disappointed.
We’ve flagged this with our team to investigate the batch properly and make sure there aren’t any ongoing issues with that stock.
To make up for the hassle, we’d be happy to sort a replacement or full refund for you, whichever you’d prefer.
Sorry again for the bad experience and appreciate you bringing it to our attention 👍
Please reach out to us at info@just-vapes.com and we’ll sort it out for you.
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