Inntravel Reviews 

324
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally well-organised walking trips, wonderful hotel selections, and breathtaking scenery found along the carefully curated daily routes. Travelers also highlight the remarkably smooth transport logistics, delicious local food, and the consistently helpful, warm, and welcoming staff members. However, some people mentioned occasional issues with customer service responsiveness, finding it difficult to communicate or get timely assistance when trying to resolve unexpected problems during their stay. A small group of reviewers were also dissatisfied with the poor quality of the provided maps and inaccurate trail descriptions that made navigation much harder.

What people talk about most

Holidays

Consumers find holidays to be positive, highlighting well-organised trips, great walking and cycling routes,... See more

Location

Reviewers mention positive feedback about location, highlighting that accommodations are chosen in quieter,... See more

Service

Reviewers highlight positive aspects of service, praising the professional and helpful staff alongside... See more

Staff

Customers consistently report positive experiences with staff, describing them as warm, welcoming, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the accommodation used is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our third trip with Inntravel, and, as usual, it did not disappoint! We hiked the Tour Du Mont Blanc, and loved it! Though the hiking was very challenging (lots of up an down, rocky paths, an... See more

Company replied

Rated 5 out of 5 stars

Have enjoyed several holidays through InnTravel both in UK and Europe in both winter and summer. They choose locations that are usually quieter and less touristy and the accommodation is always of a... See more

Company replied

Rated 5 out of 5 stars

The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious... See more

Company replied

Rated 5 out of 5 stars

I'm just back from a fabulous trip to the Dolomites with Inntravel. I've been using the company for many years, and their model is great... They sort all the logistics, carefully select venues, and c... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

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4.5

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(324)

163 reviews in the last 12 months

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Rated 2 out of 5 stars

A transfer that should have taken 2 1/2 hours took nearly 6 hours!

We decided to combine a visit to the Dolomites and Lake Garda. To connect the two holidays Inntravel sent us on a route over 50 miles away from the direct route and so it took nearly 6 hours to travel from Ortisei to Gargnano. We spent over 3 hours in two taxis and 2 hours 20 on a train, which, if we had travelled directly would have taken 2 hours 40 in total. Even the taxi driver could not understand the route they had chosen for us. There was a complete lack of organisation within the company- it took weeks to book-they blamed their booking system. When the information was sent out to us, I noticed they had booked the taxi at the wrong time so I had to call them up to get it changed. They sent out the wrong flight times-I only picked this up when I checked in online. We stayed in Gargnano but only one of our walks for the area started from there. It is a quiet area and so there are few buses and ferry transfers from there. It all just seemed very disorganised and it is frustrating having to keep checking arrangements when that should be what we are paying for! The hotel we stayed at in the Dolomites was great and the taxi drivers were lovely but organisation at the company needs to be massively improved. I have travelled on walking holidays twice with Inghams and never had any problems-I will be going back to them.

August 22, 2026
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that aspects of your holiday did not meet the standards you expected from us.

We appreciate your comments regarding the journey between the Dolomites and Lake Garda. While we do not offer a direct transfer service between these two holidays, we understand that you found the route provided to be longer and more complicated than anticipated. We recognise that holiday time is valuable, and we are sorry that the travel arrangements detracted from your overall enjoyment of the trip.

We are also disappointed to learn about the issues you encountered during the booking process, including delays, incorrect transfer timings, and inaccurate flight information. Having to identify and correct these details yourself is understandably frustrating and not the level of service we strive to deliver. Your comments regarding our organisation and communication have been noted and will be shared with the relevant teams for review.

We regret that Gargnano did not prove as convenient a base for walking and local transport as you had hoped. We appreciate how important easy access to walking routes and transport connections is on a walking holiday, and we are sorry that this aspect of the trip fell short of your expectations.

That said, we are pleased to hear that you enjoyed your stay in the Dolomites, that the hotel was a highlight of your trip, and that the taxi drivers provided friendly service throughout your travels.

Thank you again for your honest feedback. While we are sorry that this experience left you feeling disappointed, comments such as yours are invaluable in helping us identify areas where we can improve. We appreciate you bringing these matters to our attention and wish you many enjoyable walking holidays in the future.

Rated 5 out of 5 stars

High Dolomites Walking Holiday

this was our second Inntravel self-guided walking holiday and it was superb. The walks were challenging but stunning, the accommodation was first class and the transfers went smoothly. Highly recommended.

August 22, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback.

We’re pleased you enjoyed your second Inntravel holiday and that the walks, accommodation and transfers all lived up to expectations.

We hope to see you again for your next adventure!

Rated 5 out of 5 stars

Pilgrims of August 2026

I have always wanted to do a pilgrimage but didn’t know how to go about it until I found Inntravel. The team were very helpful and the service was personal from the beginning right to the completion of the trip- the accommodation booked for us were carefully and thoughtfully selected, the transport and luggage transfers were seamlessly arranged, the route notes and gpx files were accurate. Doing the pilgrimage was tough but me and my husband were blessed with the kindness of strangers, the hospitality of the Galicians, the camaraderie between fellow pilgrims were heartwarming, the tranquility and stunning scenery, the sound of cicadas in the evenings and the birdsong as we walked through woodlands, the scent of the pine trees and the delectable Galician cuisine and wine! Receiving our Compostela and attending the Pilgrims Mass were the icing on the cake. The Parador de Santiago was opulent and staying there after several days of humbling experience was rather surreal! It was nevertheless a fitting and memorable way to celebrate my 50th birthday.
We came back home enriched with the experience and with a fresh perspective in life. Thank you to Inntravel for helping us make this happen.

August 17, 2026
Unprompted review
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Reply from Inntravel

Thank you for sharing such a wonderful account of your pilgrimage.

We’re pleased that we could help make your 50th birthday such a memorable occasion, and it’s lovely to hear how much you enjoyed the journey.

We hope to welcome you back for another Inntravel adventure soon!

Rated 5 out of 5 stars

This is a very well balanced trip

This is a very well balanced trip. The Valle Maira is lovely. Not overwhelmed with people and very beautiful. The three hotels are well chosen with different characters. The last one in Finello is a gem.

July 20, 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind comments.

We are delighted to hear what a wonderful holiday you had in the Piedmont region - it truly is a gem!

We appreciate you travelling with us, and hope to welcome you back in the future.

Rated 5 out of 5 stars

High quality outdoor holidays for everyone

Have enjoyed several holidays through InnTravel both in UK and Europe in both winter and summer. They choose locations that are usually quieter and less touristy and the accommodation is always of a good standard and reliable. Because of this I find that I meet more local people and feel I learn much more about the area.
InnTravel have a large and varied range of holidays to choose from and I’m sure there is something for everyone. I would highly recommend InnTravel.

August 1, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely review.

We are delighted to know you have had many wonderful trips with Inntravel, and it's truly pleasing to know you have been left with fond memories following your holidays.

We genuinely appreciate your recommendation, and hope to have the pleasure of welcoming you back again in the future.

Rated 5 out of 5 stars

Did the South Tyrol trip in the…

Did the South Tyrol trip in the Dolomites with InnTravel and had a great experience! Hotels were wonderful, and the food was amazing! We used the GPX files that they gave us and those imported perfectly into our AllTrails app!

August 11, 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind words.

We are delighted to hear what a fabulous holiday you had exploring the South Tyrol and Dolomites! It's great to know the GPX files worked perfectly with Alltrails.

We truly appreciate you travelling with us, and hope to have the pleasure of welcoming you back in the future.

Rated 5 out of 5 stars

What amazing customer service we have…

What amazing customer service we have just had from Inntravel.
The booking process for our cycling trip to Austria was smooth, personal and all queries and adjustments were handled with great patience and courtesy.
What made this company stand out though was what happened a few days after we paid our final balance. My husband suddenly had to be air ambulanced to intensive care. Inntravel responded with such empathy, kindness and generosity at a time of great stress.
Should another holiday be an option for us, I will certainly be looking to book with them again.

August 4, 2026
Unprompted review
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Reply from Inntravel

Thank you so much for your incredibly kind review.

We’re are glad we could support you during such a difficult and stressful time.

Sending our very best wishes to your husband for his recovery, and we hope to welcome you both on another holiday when the time is right.

Rated 5 out of 5 stars

Another fantastic walk!

This was our third trip with Inntravel, and, as usual, it did not disappoint! We hiked the Tour Du Mont Blanc, and loved it! Though the hiking was very challenging (lots of up an down, rocky paths, and exposure) the views were breathtaking. The hotel choices, for the most part, were wonderful - family run, intimate spaces that added to the experience. Transfers were smooth, notes and restaurant recommendations spot on. I can't recommend Inntravel highly enough, and we are already looking forward to our next trip!

August 6, 2026
Unprompted review
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Reply from Inntravel

Thank you so much for your wonderful review and for travelling with us for a third time!

We're pleased you loved the Tour du Mont Blanc and that the hotels, transfers and recommendations all helped make the trip so memorable.

We look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Inntravel has a great formula

I'm just back from a fabulous trip to the Dolomites with Inntravel. I've been using the company for many years, and their model is great... They sort all the logistics, carefully select venues, and curate the walking routes (with directions or GPX). It's all organised and optimised for a great trip. But there is freedom to walk on your own, at times of your choosing, with variations as you see fit - making the walking as challenging or easy as you wish. Group trips are not for me, but a well-organised trip with friends, family or solo is just the thing.

August 8, 2026
Unprompted review
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Reply from Inntravel

Thank you so much for your lovely review!

We’re so pleased you enjoyed your time in the Dolomites and that the balance of careful organisation and freedom to explore suited you so well.

We hope to welcome you back for another adventure soon!

Rated 5 out of 5 stars

a great mix of mountains coast and city

This holiday was a great mix of beautiful mountains and fantastic coastlines with 3 nights tacked on the end in the fabulous Bilbao.
Covadonga lakes were great and the area around the gorge was spectacular . we took the funicular up to the top
The hotel don paco in Llanes was excellent and in Bilbao .the hotel Tayko was amazing
Guggenheim museum took 5 hours and was well worth doing
The only restaurant in Mestas was Casa Maria - luckily it was great with huge portions and cheap prices

August 1, 2026
Unprompted review
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Reply from Inntravel

Thank you for your very kind words.

It's delightful to read what a fabulous time you had exploring the Picos de Europa - we're so pleased to know you made the most of your trip and added some night in Bilbao and were able to experience the Guggenheim museum!

We would like to thank you for travelling with us, and we hope to have the pleasure of welcoming you back in the future.

Rated 2 out of 5 stars

Hike was fabulous, Inntravel’s service was not

The hike itself was fabulous. The Tour du Mont Blanc is absolutely stunning. We were not impressed with Inntravel as a service company. Throughout the planning process, I emailed Inntravel several times. I always immediately received a response saying they were busy and would get back to me in 3 days. I never had a response from any e-mail. They were lovely when I talked to them on the phone, but would have preferred email communication. The transfer information in the booklet was often wrong and resulted in us having to take expensive taxis to our starting points.

July 17, 2026
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share your feedback.

We are truly pleased to know the walking was wonderful and that you enjoyed the challenge of the Tour du Mont Blanc!

Though we are disappointed to hear the service provided was not up to the standard we aim to provide. Whilst we're glad to know our agents were friendly, we acknowledge that this alone doesn't make up for a lack of response to your emails.

We appreciate you highlighting the transfer information in our documentation, we will be holding a review of this to ensure our information is as up-to-date as possible.

Once again thank you for sharing your experience, we genuinely hope to welcome you back as a valued customer in the future and provide the service you rightly expect from Inntravel.

Rated 5 out of 5 stars

A fabulous trip

We loved the Iconic Norway by Fjord Cruise & Rail. It is a very well designed trip with the highlight for us being the Lofoten Islands. The rest of the trip, however, was also good and was a lovely way of travelling through Norway and seeing some of the many highlights. All the accommodation was of a high standard and the rail/boat arrangements were all spot on. Inntravel organised everything very well, were very responsive to any questions and the trip notes were excellent.

June 19, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback.

We are delighted to hear what a fabulous holiday you had in Norway! We're so pleased to know everything worked seamlessly for you, and you felt well supported by our customer service teams.

We hope to have the pleasure of welcoming you back on another Inntravel adventure soon.

Rated 5 out of 5 stars

Isle of Man, my new favourite place.

What a lovely place the Isle of Man is. It was nice to get away from the heat at home as the temperature there was 22°, sunny ever day with a slight sea breeze. Perfect for walking. The walks were probably a bit harder than we thought but that's probably down to being older! We booked an extra day and went to see the Laxey Water Wheel which is amazing and got the mountain train up to Snaefell. The public transport is good and varied. Buses, electric train, steam train and mountain train. We used them all. The hotel was very good and we upgraded to a sea view which was well worth the money. Everything on the island is very clean and cared for and the people are lovely.

July 12, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely review!

We're pleased you enjoyed your time on the Isle of Man, from the scenic walks and historic railways to the Laxey Wheel and Snaefell.

It's great to hear the sea view upgrade was worthwhile, and we hope to welcome you back for another adventure soon.

Rated 5 out of 5 stars

Excellent Scandinavian trip

We have been on a number of Inntravel and all have lived up to expectations. Our latest trip involved a journey around Copenhagen, Gothenberg, Stockholm and Helsinki. As always the hotels were ideally located and suited our needs as a base for exploring, starting with excellent breakfasts. We had two train journeys and an overnight boat trip through the Swedish archipelago to Helsinki. These journeys were comfortable and went relatively smoothly. There was one issue with buses replacing trains for part of the Gothenberg to Stockholm leg but after asking a few people we managed to sort that out pretty quickly. The notes and recommendations for places to visit and eat were first class and we managed to walk around all the cities following the suggested routes.

July 6, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback!

We are delighted to hear you had a wonderful holiday exploring Scandinavia and the Nordics. It's good to hear that despite an initial issue with a rail-replacement bus, this was promptly resolved.

We truly hope to have the pleasure of welcoming you back on another Inntravel adventure in the future.

Rated 5 out of 5 stars

An excellent walking week in the Black…

An excellent walking week in the Black Forest. A very good selection of hotels, excellent food together with well planned and easy to follow routes made for a very enjoyable week. Good planning as usual by Inntravel, great accompanying notes and recommendations along with smooth luggage transfers. We were also fortunate to be in Frieburg for their annual wine festival!

July 7, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback.

We're delighted your week in the Black Forest was so enjoyable - it sounds like the wine festival in Freiburg truly added to the experience!

We hope to have the pleasure of welcoming you back as a valued Inntraveller in the future.

Rated 1 out of 5 stars

Inntravel Walking Holiday in…

Inntravel Walking Holiday in Ibiza/Formentera. May 2026.

Grade 1-2. Definitely not easy or suitable for occasional walkers as stated. It was made plain it needed to be as I was recovering from cancer and we were in our 70’s. Really disappointed.

No paper instructions. Requested twice but not received until days before leaving. No apologies

Two out of four travel vouchers not included. No apologies

The instructions were completely wrong at times and had not been updated to the changes on route and vegetation growth. One of the routes given was so dangerous, you couldn’t follow it. On investigation, other people had found this route unsuitable too.

Ibiza agritourismo was very good. The hotel in Formentera was lovely but my room over the bar and kitchen was very noisy early morning and late at night.

Avoid. I would not recommend.

May 1, 2026
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share your feedback. We are truly sad to receive this review following your recent holiday to Ibiza. We are sorry that you didn't enjoy your holiday, and that you felt we hadn't apologised for the areas of service, which on this occasion, let us down.

Since responding to your post-holiday survey in May, we have been working closely with our mailing house to ensure earlier postage of the final documents giving you greater time to read through our suggestions. Sadly, the missed vouchers in your pack was down to human error but we acknowledge that this isn't good enough and are setting up a more thorough quality control process to reduce these instances in the future.

We have also committed to, and planned, a review of the Ibiza holiday and we will be travelling there again in the near future. As a self-guided walking company, we take our customers safety extremely seriously; so were very concerned to read your comment regarding the route choices. We would like to confirm that we have not received feedback of this nature from Inntravel customers that have returned from this holiday, however; please do be assured that we will be making a full assessment of the route conditions upon the visit by Inntravel colleagues.

It is however, pleasing to see that you enjoyed your stay at the Agriturismo Can Fuster.

Thank you again for your feedback, we appreciate you bringing these issues to our attention.

Rated 5 out of 5 stars

Strolling in the Dolomites

We had an excellent week in Hotel la Perla in Ortisei. Spectacular scenery and buying a 6 day pass for telecabins, funiculars etc made access easy. Some areas very busy, and some walks very short, but possible to find quieter routes, and build in extensions. The taxi shuttle from the hotel works very well. Food excellent ( half board included "cakes" in the afternoon but was more like a mini lunch!) Lovely heated indoor and outdoor pools. Hotel staff very helpful and pleasant.
Only minor flaw was trying to check in online with SkyAlps - you can't if you fly to Bolzano from London or Greece....had to Google to find that out.

July 4, 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback.

We are so pleased to hear what a fabulous experience you had at Hotel La Perla - it is one of our bestsellers for a reason! We appreciate you highlighting the lack of online check-in for Skyalps, and we will be sure to raise this with the relevant teams to ensure our customers are well advised.

We truly hope to have the opportunity to welcome you on another Inntravel adventure in the future!

Rated 5 out of 5 stars

The Somerville is an outstanding 4 star…

The Somerville is an outstanding 4 star hotel, wonderful ambiance, friendly professional service and great food! The pool and bar service is outstanding.

July 10, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely comments.

We are so pleased to hear you had a fabulous time at the Somerville!

We hope to have the pleasure of welcoming back as a valued Inntravel customer in the near future.

Rated 5 out of 5 stars

Have had lots of walking holidays…

Have had lots of walking holidays through Inntravel - all excellent - but this was our first experience of a rail- city holiday - in Ireland
Lived up to all my high expectations
Great hotels, good walking notes for exploring the cities, all in all another fantastic holiday
I just wish they’d add on County Mayo to the options in Ireland. Fabulous scenery, great walks. Please put on the new holiday list, Inntravel!

July 6, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely review!

We're so pleased you enjoyed your first rail and city holiday in Ireland. And thank you for the County Mayo suggestion we'll be sure to pass it on to our product team.

We hope to welcome you again soon!

Rated 5 out of 5 stars

Perfect Italian Riviera experience

The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious and the pool provided a welcome chance to cool down after our walks.
The hotel was perfectly situated for us - away from the busyness of the Cinque Terre - but close enough for us to travel there easily on the train. The trains were frequent and mercifully air conditioned.
Inn Travel provided all the information we needed in a timely manner and answered all of our questions. Booking was stress free.

July 10, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely review.

We're so pleased you had a fabulous time exploring the Italian Riviera - it sounds like Villa Edera made the perfect base!

We appreciate you travelling with us, and hope to have the pleasure of welcoming you back in the future.

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