Hespéride Reviews 

Very good quality furniture. Efficient, timely delivery. Excellent customer service, a small issue not of their fault was resolved quickly and effectively. Highly recommended.

Contacted Hespéride 6 weeks ago after buying table and chairs for our terrace. The chairs are badly designed and have left numerous dents in the wooden terrace which was new. I sent photos, videos and a detailed explanation to Hespéride. Each week I get a response asking for another piece of information. I reply immediately and another week passes before any reply. They are just waiting for me to give up - I will not!
Sadly, the customer service from Hespéride is typical of French companies - terrible. I have always considered Hespéride outdoor furniture as good quality and a good company. This experience has proven me wrong and I will not buy from them again

1 September 2026. New feet for the chairs received - exactly the same as the original feet therefore useless. I will have to spend 2 hours with a grinder to make the feet the correct profile so they do not make more dents in my terrace (it is already ruined). Unbelievably poor design which Hespéride refuse to admit

Article en rupture de stock mais j’ai été avertis rapidement dès qu’il était disponible

Unfortunately, our experience with Hesperide has been very disappointing.

We ordered a garden set on 13 July, and now, in the first week of August, our order is still not complete. The wrong chairs were delivered, and even after they were collected, we are still waiting for the final two replacement chairs.

The table also has quality issues. The tabletop has a cloudy, uneven finish instead of a consistent wood colour. In addition, we later discovered a dent and damage on the underside of the table. We did not report this immediately because we only noticed it after the table had been delivered and assembled. The damage is not visible during normal use, so at first we decided to let it go.

However, after weeks of problems with the delivery and replacement process, our initial excitement about finally having our new garden furniture has turned into disappointment. Because of everything that has happened, even these imperfections now add to our frustration. What we initially accepted without complaint has become another reminder of an experience that has simply not met our expectations.

What is most frustrating is the communication. Every time we contact customer service, we receive the same response: they apologise, say they have learned from the situation, and promise it will not happen again. Unfortunately, the same problems keep occurring, so these promises no longer inspire confidence.

I sincerely hope this is an isolated case and that other customers do not have to go through the same logistical circus that we have experienced. The products have potential, but the overall customer experience has been far below expectations.

Value for money - superb. Speedy service and good quality product. The canopy is relatively lightweight but does the job and despite there not being wheels on the base, it is easy to move by one person or reasonable fitness.

I was almost put off ordering from Hespéride after reading the reviews on Trustpilot. Luckily, I also checked Avis Vérifiés and decided to go ahead anyway. The order was delivered on time in France without any issues. The lounge chairs are good quality and comfortable. I'd recommend it, and I'll likely order again.

Having purchased a Hesperide Equador Parasol along with the recommended 100kgs of base weights, 3 day later, with little use, it was toppled by a strong thermal wind gust, snapping one of the long arms/ribs. I contacted Hesperide via there contact form asking if this would be covered under their warranty, not expecting it to be. Also asking if I could purchase a replacement arm if not covered. They, unsurprisingly, replied that it was not covered and wished me a good day! No mention of a replacement arm.
A further e-mail requesting a replacement was replied to 3 days later saying they don't offer replacements but may purchase a replacement Parasol.......
I am now left with a nearly new, damaged Parasol that is not supported by spares replacements.
So, if this happens to you, do not expect to be able to purchase replacement parts from Hesperide....

Updated following Hesperide's reply;-
It may be an "integral part" but it took me less than 10 mins to disassemble and remove the broken rib. Hardly a technical challenge. Anybody with DIY skills could change it. The truth is, it is manufactured in China, shipped to you for sale and no provision for spare parts were contracted for. What happen to "Right to Repair" ethos!

Exellent postal service, needed new net for the gazebo ordered it , arrived in two days, very impressed with service
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Worst ever customer service experience!

This company is one to avoid and I would be wary of ordering from them.

The 'easy returns' is anything but.

I had collection booked, phoned the day before to confirm my contact details and address.

Next day waited around all day and nothing. Several phone calls later and no one seems to know what's going on. Different stories from different people on the phone. Incredibly frustrating.

Customer service call centre (English speaking) seem to have no idea what they are doing and give repeated false promises.

Told one thing by someone and then contradictory info next time. They keep refering back to a non existent supervisor.

Happy to take my order for the replacement but not as productive at arranging collection.

Overall the worst online shopping experience of my life!

Absolutely outrageously poor service failed to deliver item lied to by their customer service would not recommend them no wonder people use Amazon with terrible customer service like this missing all items and no refund reporting to Visa for a credit card charge back do not use

Update following the company response …

Shipment missed its delivery deadline

Shipment now deferred without reason

What a total mess …

Bottom line …no items, delayed shipment, conflicting messaging …

Very very unprofessional and very disappointing service …

I wish Trust Pilot had a negative/ minus marking system …I would use it to maximum effect !!!

Terrible delivery service
Terrible SAV
We paid May 9 th for a pergola
May 25 after three cancelled delivery we get a table and two benches which were not what we ordered. They take it back being one part of the pergola . Since Monday 25 th we have not been able to get the other part of the pergola. The phone conversation with a very rude person who treated us like children … not letting us speak out , and lying to us about the situation. We have proof in writing that what she said is a lie and that the delivery company was not reached in time . So far no news about the issue and we still do not have the missing part.
This is the second time as we had the same problem last year with a delivery which took for ever to arrive and not even correct. We are extremely disappointed and frustrated about this and we want the public to know that deliveries are really bad and that the service of hesperide is the worst .
Update: We decided not to keep the pergola ( the part that was delivered) and requested a full refund. They are saying that there is no refund until they pick the box bak, and for that it is the same delivery service which means no answer before June 3rd, and only if the delivery company has time available; and no refund until that. This is a scam, I encourage other buyers to be aware of the way they handle deliveries and refunds. We requested again full refund and advised Paypal and our credit card company.

Fantastic experience from the website to actual delivery. Communication throughout the delivery process was amazing. The packaging provided full protection for the furniture. Best online expereince in France thus far. Merci!

Très belle pergola simple à installer et jolie design

Wow, what great service! We ordered a rattan garden set which was delivered within 3 days. The set is of excellent quality, solid and well made and Hesperide will certainly be our first port of call for any garden furniture or accessories in the future.

Placed an order for 3700€ and the delivery should have taken 4-5 days. We are still waiting and they are not doing anything about it

Great service, communication was excellent as I am based in the UK. Delivery to our home in France, 1 day delay only due to Lorry to large for our narrow Road, next day smaller van showed up with a fantastic driver who was so helpful. Quality of product...Excellent....great service, great company to deal with

Ordered the Moorea garden lounge together with 2 extra chairs in May (ref 2999775). Order arrived and was assembled. 3 months later the cushions have totally lost shape and the epoxy covering is coming off showing the white plastic underneath. Have sent 7 emails together with proof in form of pictures. I have had very little response apart from an acknowledgment. Tried to speak to customer service but they were unable to solve the issue. Would either like to have a replacement or refund- was told that’s not possible! Very difficult company to deal with and pictures on website are misleading

SAME PROBLEM AS MANY OTHER CUSTOMERS

I ordered some sunbeds 2 months ago, paying as much as €1500.
They were supposed to arrive after 7 days, but AFTER TWO MONTHS I STILL DON’T KNOW WHERE MY PACKAGE IS.

Hesperide’s terrible customer service pretends to care, but in two months they have not been able to tell me where my sunbeds are nor take any real action to resolve the situation.
JUST LIKE IN MANY OTHER CASES REPORTED IN THESE REVIEWS, THEY MADE UP THE EXCUSE THAT THE ADDRESS WAS INCOMPLETE.

I provided the address for the third time, along with three phone numbers to contact me.
They promised I would be called back without delay by the courier, but 10 days have passed and nobody has contacted me.

FOR WEEKS I HAVE BEEN TRYING TO CALL THE COURIER BUT NOBODY ANSWERS.
Filling out the online form on the courier’s website, they claim they will reply to the email within 24 hours: it’s been 6 weeks, I filled out 4 forms, and I haven’t received any response.

I decided to put an end to this terrible experience and I REQUESTED A REFUND.
Obviously, NO RESPONSE.

I WANT MY MONEY BACK!

HESPERIDE IS A DISHONEST WEBSITE.
DON'T BELIEVE THEIR FAKE GENTLE REPLIES.
DO NOT BUY ANYTHING.

In agreement with other peoples review, this is a very bad experience:
I ordered a garden chair, since mid june I have nor received it.
My emails are being ignored. The parcel is stacked somewhere on the way.
There is no answer to claim my money back.
Extremely disapointed!

I bought a Rectangular offset multi-part parasol MELHIA Anthracite 4 x 3 m Ref: 197160. I needed a new fabric as mine was rotten due to weather, and it is the only parasol they don't sell the fabric separate, and they didn't offer a solution. When I bought it they didn't informed me about it. Bad customer service. stay away