The plants were well packaged and in good condition. The only thing that may put me off ordering again is that despatch is a bit slow compared to other plant companies
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The plants arrived on time. they were well packaged using recyclable material. Two of the plants looked very healthy, but the 3rd looked a bit fragile. I have potted them on into bigger pots as it is... See more
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Two of the Tetrapanax were well established young plants but the third was very much the weakling with only one and a half leaves alive, still looking sick, so I hope it doesn’t die on me!
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I bought 2 hanging baskets this year. One was unfortunately delivered upside down but replaced quickly with apologies. I used the plants in 2 window boxes with fingers crossed they'd thrive. They have... See more
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Company details
Written by the company
Plants delivered straight to your door with a 'No Quibble' Guarantee,
Hayloft
Written by the company
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contact info
4.3
Excellent
22K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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My daughter loved planting our new…
My daughter loved planting our new Raspberry Idaeus Autumn Bliss plant! Love Hayloft!
July 15, 2026
Reply from Hayloft
Good afternoon
We are delighted to hear that the Raspberry plant arrived safely, and hope that you are provided with a bountiful crop.
Kind regards Melanie
The plants arrived in good condition…
The plants arrived in good condition and have established well with daily watering. I would now like to order your offer of 5 late flowering asters at £22.00 and claim your offer of £5.00 reduction on my next order. Dr J C E Parkinson.
June 30, 2026
Reply from Hayloft
Good afternoon
We are pleased to hear that your plants arrived safely and are now thriving. Our team will be happy to help place a new order for you on 01386 562 999.
Kind regards Melanie
Excellent Customr Service.
Had an issue with an order that the courier did not deliver for 5 days from when it was due & this was during a heatwave so no chance the young plants would have survived. Customer Service was very understanding & sympathetic & arranged for a new set to be sent out which fortunately arrived with no issues. When the original order eventually arrived the plants were in fact dead.
July 8, 2026
Reply from Hayloft
Good afternoon
Thank you for taking the time to share your experience. We're very sorry that your original order was delayed by the courier, especially during the heatwave, and that the plants didn't survive as a result.
We're pleased our Customer Service team was able to arrange a replacement quickly and that your new plants arrived safely and in good condition. While courier delays are unfortunately beyond our control, we always want to put things right when issues arise.
Thank you for your patience and understanding. We really appreciate your support and hope your replacement plants are now thriving.
Kind regards Melanie
Easy online ordering any superb packing.
Very easy to order and the plants came packed brilliantly. Healthy plants too.
July 15, 2026
Reply from Hayloft
Good afternoon
We are delighted to hear that you have enjoyed shopping with us via the website, and hope that the plants flourish to provide a fabulous display.
Kind regards Melanie
Reply from Hayloft
Good afternoon
We are pleased to see that you are happy with both the plants and service provided.
Kind regards Melanie
Always good quality plants
Always good quality plants, robust packaging and swift delivery. Thank You again.
July 15, 2026
Reply from Hayloft
Good afternoon
We are delighted to hear that you are happy with all aspects of the service provided. Happy gardening!
Kind regards Melanie
Its always a pleasure ordering from…
Its always a pleasure ordering from Hayloft over the years. Staff are always pleasant & welcoming as well as being knowledgeable.
Orders have always been on time and if not you have forewarned the delay.
July 15, 2026
Reply from Hayloft
Good afternoon
Thank you so much for your continued support over the years. It means a great deal to us to have such loyal customers.
We're delighted to hear you've always found our team friendly and that you've been happy with our service. We always aim to keep our customers informed, so we're pleased you appreciate our communication if there are ever any delays.
Thank you again for your kind words. We look forward to helping you with your next order. Happy gardening!
Kind regards Melanie
Excellent service and quality
We bought 3 hard to source plants at an exceptionally discounted price.
Communication was good. It was explained that the plants would take a couple of days to pick from the greenhouse. Once the were they were despatched quickly.
The courier did mention when he picked up the package it was upside down, even though the box was clearly marked. This was found not to be a problem because the plants had been packed extremely well, without any damage occurring.
More than happy with our experience, will happily buy more from Hayloft in the future.
July 15, 2026
Reply from Hayloft
Good afternoon
Thank you for taking the time to leave a review. We're so pleased to hear you were happy with the plants, our communication, and the value you received.
We're glad the careful packing kept your plants safe, even after the package was handled upside down during transit. We take great care in packaging our plants, so it's wonderful to know they arrived in perfect condition.
Thank you again for your kind words and for choosing Hayloft. We look forward to welcoming you back for more plants in the future. Happy gardening!
Kind regards Melanie
Reply from Hayloft
Good afternoon
We are happy to hear that your parcel arrived as scheduled. Happy gardening!
Kind regards Melanie
Delivery arrived (but took too long).
July 15, 2026
Reply from Hayloft
Good afternoon
We are pleased to hear that your plants arrived safely, but apologise for any disappointment caused by the delivery time.
Kind regards Melanie
Mojority of pla ts arrived in great…
Mojority of pla ts arrived in great condition . But 2 smaller Alstromieras , Duchesse d'Anjou, quickly began to turn brown, despite the fact I watered them straight away. Now looking none too well. I have transferred them into larger pots. They do appear to have been potbound. I dont hold out much hope for those two.But others are fine, and travelled well.
July 15, 2026
Reply from Hayloft
Good afternoon
We are sorry to hear that two of your plants do not appear to be growing in the way that we would expect. Please contact us at customercare@hayloft.co.uk where we will be able to help.
Kind regards Melanie
The plants I ordered arrived safely and…
The plants I ordered arrived safely and in good condition, ready to br potted on.
Many thanks.
July 15, 2026
Reply from Hayloft
Good afternoon
Thank you so much for letting us know! We're delighted to hear your plants arrived safely in good condition.
Kind regards Melanie
2 Lavatera Marshmallow Ice White
I ordered 2 Lavatera Marshmallow Ice white plants, I did have to wait for delivery but this was advised. When they arrived they were well packaged. I planted and a month on they have both flowered, here starts the issue, they are 2 different flowers and not the plants I ordered. Very disappointed!!
July 22, 2026
Unprompted review
Reply from Hayloft
Good afternoon
We are sorry to hear that your plants do not appear to be the correct variety. Please contact us at customercare@hayloft.co.uk where we be able to correct this.
Kind regards Melanie
good healthy products
July 15, 2026
Reply from Hayloft
Good afternoon
We are pleased to hear that the plants arrived safely and hope that they flourish in your garden.
Kind regards Melanie
Excellent service
Excellent service, very well packed healthy plants which arrived quickly. I would highly recommend the company. Thank you
Simon Quan
July 15, 2026
Reply from Hayloft
Good afternoon
We are delighted to hear that you are happy with all aspects of the service provided.
Kind regards Melanie
Delays & poor descriptions
Problem 1 many postponemments of delivery now arrived in middle of a draught when planting is difficult
Problem 2 No obvious identification of the 3 different plant varieties
July 15, 2026
Reply from Hayloft
Good afternoon
We are sorry to hear of your disappointment in regard to this order. Please contact our team at customercare@hayloft.co.uk where we will be able to help.
Kind regards Melanie
Quick delivery and plants well packaged…
Quick delivery and plants well packaged and arrived in good condition
July 15, 2026
Reply from Hayloft
Good Afternoon
Thank you so much for your kind feedback. We're delighted to hear that your order arrived quickly and that the plants were well packaged and reached you in great condition. Enjoy.
Kind Regards
Melanie
…EXcellent servive
Apart from problems with delivery postcode the plant arrived in excellent condition and when the delivery address was in dispute I contacted your company and the lady I spoke with was very friendly and efficient .
July 14, 2026
Reply from Hayloft
Hi Diane
Thank you so much for your wonderful 5-star review! We're delighted to hear that your plant arrived in excellent condition despite the delivery postcode issue. We're especially pleased that our customer care team was able to help resolve the situation and that you found the service friendly and efficient.
Happy gardening!
Kind regards
Melanie
Great variety of plants
Great variety of plants, great service and helpful customer service. Thank you.
July 14, 2026
Reply from Hayloft
Hi Alison
We are delighted that you are happy with the plants and service that you have received from us. Thank you for your review.
Happy gardening!
Kind regards
Melanie
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