Sarah Raven Reviews 

The products are great but the delivery company Evri is dreadful. Last night my parcel was delivered at 23:00. It’s not a one off either. They always deliver very late at night, past 9o’clock. Or they just don’t deliver at all. What’s the point in having top of the range plans delivered by such a cheap and poor quality company. It’s such a shame. I’ve spent several hundred of pounds in the last few weeks and I’m not sure I will be back.

I always have an excellent service with Sarah Raven. I love the dact they are b corp and delivery is packed in sustainable packaging. Plants seeds and bulbs arrive in beautiful condition and it’s always easy to order and track deliveries.

The poor packaging and Evri delivery service caused damage to 2 plants in the order. However, these were promptly replaced and arrived undamaged.
I was very sceptical when my complaint was managed by 'Genius Digital Sarah Raven' and expected the worst given all the reviews here. BUT pleasantly surprised when the issue was resolved very quickly . Complaint 13/10 and new plants delivery arranged by 22/10
Thank you customer service team!

They sent me a completely wrong order. They then promised to send my original order and when it arrived there was 1 plant instead of 24. Communication has been slow and poor.

Ordered 5 sets of tulip bulbs October 12th. Received 2 of the 5 last week and they weren’t of great quality then an email today to say 2 of the others had been cancelled and still no sign of the last set which were due to be posted out last month. I am a long term customer of Sarah Raven but will no longer be order ing from them - the quality of products and their customer service have dropped off a cliff of late.

Some of the bulbs were rotten

Grew Tulipa Fenna bulbs from Sarah Raven last year and was really pleased with them. I ordered some more this year and again they're a good size without any duff ones.

Given the social media presence and beautiful website, I had expected better customer service when an order was delayed. And this is not first time.
I ordered a garland which showed as being in stock. I received an order confirmation (no mention of it being a back order due to not being in stock). Almost three weeks went by and nothing. I contacted them via web chat and eventually got an email in response, from their customer services team. A very lack lustre apology and now almost another week gone by with no order. Disappointing. Communication is everything and when it is poor or lacking, it really does leave a lasting bad impression.

SR are always about 50:50 on whether they actually deliver, but my latest order has let me learn that;
- they no longer have humans to answer anything unless you pester them incessantly

- they are using evri, who leave things in the street where we are

- when I finally got hold of an actual person to ask where my items were, they claimed they had 'failed quality control' so couldn't be delivered. They are still selling said items, so they're either lying to me, or lying to everyone else.

The 2 stars are because it's a beautiful website so you can at least read up on things there and then go and buy from an actually functional nursery.

This is about my recent order. It was delivered but the 2 lire plant was not included, instead 2 plants I didn’t order were. The only contact to raise this is through a bot. I’ve done this twice now but no reply from Sarah Raven. I’m unsure what I can do now to get my money back, what do you suggest?

Excessively long wait times and extremely poor customer service. I placed my order on 5 August and have still not received it in full 3 months later. I have contacted customer service on multiple occasions. The online chat service is incredibly unhelpful and returns very limited responses. Tickets raised on the chat service were then not subsequently responded to. Wait times on email correspondence have been excessively long and far beyond the 5 days promised. I have still had no indication as to when my order will be satisfied.

My order was 24th September. The answer to my previous review was that the plants would be dispatched in October. This hasn't happened and I've asked for a refund through the chat bot. To say I wouldn't recommend this company is an understatement

Ordered in August for delivery in September. No delivery, no communication, no reply to emails.
There is no telephone number and automated responses- perhaps a little less time advertising on instagram and more time dealing with customer complaints would be good?
Eventually after more chasing, my order was cancelled with the exception of 1 £7.50 plant that was still going to be sent to me with a delivery charge of £6- this company is definitely in trouble! Don’t buy from them

I love the selection of plants and bulbs. By the nature of the company, it can't offer the same breadth of products as the larger suppliers, but it offers an unusual and interesting range at a high level of quality

Small and relatively expensive plants died. Very slow to respond to requests for help and not honouring their guarantee. Would not order from them again

Not sure they deserve 1 star. I am still waiting for my order from the 6th September which includes daffodils that should have been planted by now. 1 item has just been cancelled. Bulbs that I ordered weeks later in the sales have turned up but the hyacinth bulbs are barely recognisable as hyacinths. I have contacted to speak to customer service over a week ago & no email back , though they say on their website they respond within 2 days. Do not use Sarah Raven. Nice website but no service & not great quality.

I ordered some Christmas lights with a mid October delivery. No explanation why they haven’t arrived yet & the BOT suggested they don’t know when they will be available. Should they advertise items for sale they clearly do not hold in stock

I'm not surprised to read the awful reviews for Sarah Raven. I bought plants early in Spring and they didn't come in the time I was advised. As I would then be away I tried to cancel my order but could not connect at all. I raised a couple of tickets (each time being told not to write again as it slowed the system of replying). No phone number to call offered anywhere. Then many, many weeks later they suddenly arrived. Too late for me to plant. To this date, despite several further emails, I have not had a reply. This is uncaring customer service and I will never buy from them again!

The bulbs and plants that I have received are of good quality and doing well. However, I did not receive all of my order and cannot get information on when the remaining plants will be delivered. The AI help bot gave me a dispatch date but it was in the past. It referred me to the help page for more details but there are no contact details on the help page and you go round in a loop. Unfortunately I will not be purchasing from them again.