Sarah Raven Reviews 

I ordered on the 10July and have still not received my plant which was for a birthday gift.

I contacted customer services on the 20th July only to receive a reply from a AI assistant giving me a Ticket reference number
I have heard nothing since

I am extremely disappointed at the very poor customer service.
I most certainly will not be ordering from them again

I ordered some plants on 5th of June, half of them were due delivery in 7 working days and half by the end of June. I can't anymore check the order status in their webpage. I tried contacting their support team via emails and Instagram pages, no response. I will never ever order from them again and am planning to go to consumer court if they won't deliver the plants soon.

I placed my order 21 June and received it today, 23 July.
The online description stated that my items were in stock and would be delivered in 7 working days. I had previously ordered from SR last year and had to wait even longer for delivery, but when those plants did arrive they were in excellent condition and of a good size. Today's arrivals were disappointing in size and condition. Such a shame.

My Lord Bute regal pelargonium arrived looking healthy but it was much smaller than I expected. It was certainly not worth £24.95.
Sarah Raven seeds are very good quality but I won’t be ordering any more plants online. I’ll go to a garden centre so I can see what I’m getting.

I am so disappointed with Service. I ordered a hydrangea two weeks in advance of my daughter’s 30th birthday. The date has passed and I’m getting no service from you apart from some digital replies. The way you have to track is terrible as well really cumbersome. I will be using you again.

Half my order hasn’t arrived, I’ve waited over a month which is annoying. But the most frustrating part is I can’t get through to them to discuss or even cancel the order. My bank are now involved. Their customer support used to be great, now it’s impossible. Shame,
They used to be wonderful

It’s years since I last ordered from Sarah Raven (previously no complaints) and the whole purchasing experience this time has been shockingly awful. Long delays between order and delivery with no delivery updates. Plants eventually arrived via Evri. Box had clearly been thrown or dropped. Plants broken, out of pots upside down and many ruined. And three plants I ordered were missing, with three unidentified plants in their place.
Impossible to make contact with a human being at Sarah Raven via any means. Went down a rabbit hole via Chatbot which told me I should take up poor delivery directly with Evri! What retailer sends you to a third party delivery company to lodge a complaint?! Eventually managed to lodge my poor delivery and missing plants via chatbot and received an automated reply saying I would receive a response within a week. Two weeks have gone by and not a word.
Orders and deliveries can go wrong - I accept that - but it’s how companies deal with the problem that matters and Sarah Raven have failed on every level.
There are plenty of other online players in this market who have good lines of communication - I will never buy from Sarah Raven again.

Absolutely awful, 6 month wait for delivery (after due date, not the very useful pick date) several attempts at contact met with AI generated, generic apologies. Received an email from evri saying item dispached from Sarah raven, next day a second email from evri stating the package was damaged beyond repair contact SR, then received an email from SR asking for a review, still no contact regarding the damages, I guess the AI is only basic and stumped, will be using farmer gracy in the future who are excellent

Appalling. Ordered £150 of plants I. March! Arrived yesterday - 23 July!!! All broken inside parcel the delivery box and I can’t get through to Sarah Raven as they don’t provide an email. DO NOT BUY FROM THIS COMPANY

Don't be taken in by the apple pie "straight out of my garden" website. This company will surely disappoint. Your payment is debited immediately and plants are never delivered when outlined on sale. I think they plant to order, so only start the growing process once they have taken payment. The size of the diminutive plants eventually delivered certainly suggests this. It is also impossible to cancel an unfulfilled (or absurdly delayed) order as they do not respond to any communication. They use Evri to deliver, so your already tiny plants arrive shrivelled up and thrown over a fence if you're away. I've been suckered in by gorgeous website images for two years running. More fool me! I hope enough customers vote with their feet as this borders on dishonest.

Still Waiting for my refund. Despite multiple attempts to contact their Customer Service team an another week or 2 passes on , rubbish plants delivered in a complete mess . And still holding my money. Never purchasing from them again , such a shame , they used to be go to supplier.

Shocking. Ordered at the start of June and receipt showed items would be delivered across varying times in June with latest time being at the end of June for one of the plants. Plants arrived today having received no communication relating to the delay and no option for a refund given it is now far too late to plant what were supposed to be summer planting. I will not be using this company again and would not recommend them. Trying to reach them is virtually impossible unless you want to speak to an AI chat bot.

I am yet to receive an order which was due in mid-June. After multiple emails to customer service chat bots, I was told that the despatch date couldn’t be confirmed. I then requested a refund over two weeks ago and am yet to have a response, despite chasing on several occasions. I won’t be ordering again.

Awful products. I received three limelight hydrangeas. One small with a flower head, one without flower heads and one stick. How can three plants arrive with such differences. Emailed told busy and to be patient. Whilst waiting what happens to the plants I am unhappy with. Three attempts to contact. Not good enough. Will not purchase again!!!

I received some plants which turned out to be tdifferent from what I ordered, so I tried to query this with the company. In the past, this was a reputable company where you could phone customer care and a replacement or refund was quickly sent in such cases. My partner and I were regular customers with them.
This time I was forced to communicate with a bot that gave me a complaint number and followed up with an email, stating someone will deal with the matter. That was on June 4th - more than 6 weeks ago - and I have heard nothing since. The email explicably said not to get in touch again as would only delay matters.
I will never order anything from them again. Their customer service is now defunct, which make them fraudulent in my view. Avoid at all cost.

PS: Thank you to Sarah Raven for their reply. As it is the same wording as the other replies, I assume they are also given by a bot!

I placed an order on 2 May and was informed it would be delivered in two lots. The first lot arrived on time. The second half of the order was due at the beginning of July. Evri received the order but didn't deliver because the plants were 'damaged beyond repair.' Only way of contacting Sarah Raven is via a chatbot, which I used. An automated email informed me I would be contacted within a week. Two weeks later I've had no response, and tried again. Other firms reroute you to a person of the issue is complicated - not Sarah Raven. Just caught in the circle of doom of ticket numbers and automated emails. Awful customer service. I want a refund on my order.

Used to be a great company but customer service and plant quality is now appalling. From ordering in apr with plant delivery lead times of may we ended up receiving some plants in July, in the UK heatwave & when away despite notifying (if emails and online chat actually goes anywhere!). We ordered 4 x different plants, all delayed from projected delivery times, quality generally awful. Asked for a refund on one set of plants but got sent more. Tried to cancel some plants due in May and strangely no correspondence until a despatch as mentioned when aware. Plants delivered to wrong house, left on driveway in heatwave, damaged & weak selections. I am truly shocked and saddened. Have tried emails & online chat, had one response on 1st complaint but my request was not even looked at. Also having now looked on trustpilot (which I didn’t do 1st as had used Sarah Raven before so wouldn’t have thought to!) I see pretty much same or similar experiences and this year, I note someone or something is responding on here but it’s a generic/formulated response not from a customer service representative, @sarah Raven pls come back on my numerous emails!!! What has gone and is going so wrong : (

Placed an order to be delivered mid June. No comms and then finally told it would arrive late June when we would be away. Emailed to try and reschedule but no response. Luckily it arrived the day before we left but the plants had been literally thrown in a box and were in a sorry state. Split order so just received the final items (end of July) also in a battered box. This way up and fragile completely ignored by the courier. Won't order from here again.

UPDATE: Following what looks like an automated response from Sarah Raven I would like to confirm that we emailed the company on 24th June, got an automated reply to "bear with them" and to not follow up with any further messages (!) and have had no contact since.

I used to love this company but their customer service is now appalling. I made two separate orders in May and neither order was fulfilled. They use automated customer service. Do NOT use. Buy from a competitor such as ‘Crocus’ who still use real people to sort issues.

Ordered plants which are very small and with no buds for blooms. Now one of five is dying. Only had it a week. They are a for a wedding in 4 weeks!. Can't find a contact number anywhere. This has happened before. Won't be buying again. Such a shame.