Holidu Reviews 

I found Holidu after getting fed up with Airbnb. We were trying to book our holiday for summer 2027 and the hosts were rejecting the booking citing increasing fees from Airbnb so I looked for alternatives. So glad I did. They even have some of the same properties at lower prices.

The website is very user friendly

As soon as we had finished our booking there was a confirmation email within minutes. The price was very reasonable for the size and location of the property. There was lots of information on the website about where the property is located and things to do around the property.

Easy communication with the hosts.
Affordable pricing.

I need to warn you. Their listed cancellation policy was NOT was then resulted when you went to cancel on Airbnb. Be very careful with this company as their support appears to be totally AI and their advertising wording did not match their policy.

after booking, host (with strange email, no clear evidence to be the host) contacted me and ask for higher price

We rented what looked like a lovely home on a hill in Cinque Terre, Italy. The home had no AC, which we were prepared for, but we weren’t prepared for a bug infestation. Windows needed to be open because of the heat, but there were no screens and wasps were flying in and out of the house. There were also spiders in the bedrooms and carpenter ants in the kitchen and bathrooms. The house was also messy with cleaning supplies lying around and clutter. The bugs were so bad we needed to find new accommodations after one night.

We rented thorough Vrbo, but Holidu manages this bug infested home and I had to deal with them about this problem. On Holidu’s web site they have a motto that says “Families trust us for their vacation bookings”. This is totally false. Although their customer service was very apologetic, they refused to give us any more than a meager 15% of the total price after their “investigation”. I found this to be a form of exploitation considering the ordeal we endured. I didn’t expect a full refund either, but 15% was inadequate. Their attitude was take it or leave it.

It is sad how greedy these big companies are. They don’t stand by their product and refuse make things right when things go wrong. It’s difficult to trust Holdu or Vrbo, as there’s no guarantee of what you’ll receive and they won’t stand by their properties. On my next vacation we’re staying in a nice hotel.

VRBO are excellent faultless throughout

Non existent customer service, incapable of amending the date on a booking even though the local agent in Nerja had contacted them as well.
I would not recommend this company based on my interactions with them, would have been better dealing with the local agent who have been excellent.

Fairly easy to use and everything worked out well.

Great location. Immaculate apartment with everything we needed. Great service from the holiday company too who were very reactive to queries

They have been very supportive and helpful to solve the issue that I was going through. They have been available with fast responses both via email and via call.
It is an amazing service, thanks again!

I rented a lovely villa through Holidu and there were a few problems whilst there and I have to say that Holidu were fantastic dealing with these issueswhilst in the villa and on my return. I have to single out the Customer Service person Julia C who has been absolutley fantastic from start to finish. I would certainly recommend booking with Holidu and I will again as they really do care about their customers which in todays world is very rare. Thank you Holidu and Julia a fantastic service.

All easy and hassle free. Very friendly staff and apartment was even nicer than on the pictures

Unfortunately, my experience with Holidu and their partner Sykes Holiday Cottages has been extremely disappointing.

I booked a holiday cottage through Holidu for £800. After the booking was passed on to Sykes Holiday Cottages, I received a confirmation for £840 instead. It took approximately four weeks and repeated communication before Sykes finally confirmed on 14 April that the booking had been price-matched to the correct amount of £800.

I hoped that would be the end of the problems. It wasn't.

On 30 June, I received a request to pay the remaining balance of £480, which I paid immediately that same day. Nevertheless, on 10 July Sykes charged me another £480 even though the balance had already been paid and I had not authorised this additional payment.

I submitted a formal complaint to Holidu. Holidu acknowledged receipt, but since then I have heard nothing further — neither from Holidu nor from Sykes. I also sent a reminder, which has remained unanswered.

So I have now paid £480 too much, while the companies involved apparently cannot even provide a substantive response or explain when my money will be returned.

What makes this particularly worrying is that these are not minor issues. First, the agreed booking price was increased incorrectly. Then, after that was finally corrected, I was charged £480 twice. And when I formally complained about the duplicate payment, communication effectively stopped.

This has seriously undermined my confidence in both Holidu and Sykes. Instead of looking forward to my holiday, I am left wondering what the next problem will be when I arrive at the property.

Mistakes can happen. What distinguishes good customer service is how a company resolves them. In this case, the lack of action and communication after such a serious payment error is unacceptable.

A beautiful getaway hidden in the Wiltshire countryside

This was my first time booking through Holidu, and unfortunately, I was scammed and lost a significant amount of money.
As soon as I realized what happened, I immediately contacted Holidu and reported the situation. Holidu opened a ticket and told me that my case would be followed up. It has now been 10 days, and despite several reminders to a Holidu Support, I have received zero feedback. I feel completely ignored.
I chose Holidu because I trusted the platform, but the experience is completely negative.

Great communication