HomeToGo Reviews 

1,747
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that searching for accommodations and navigating the platform is simple and very straightforward for planning upcoming trips. Many people truly appreciate finding a wide variety of unique vacation rentals paired with helpful descriptions and clear photos. Travelers often discover that making reservations goes exceptionally smoothly and allows them to organize their holiday getaways easily. Some reviewers were not entirely happy with payment handling processes and unexpected cancellation issues managed by property hosts. A few individuals experienced serious problems securing prompt refunds or encountered deeply inaccurate property details upon arrival at their destination.

What people talk about most

Booking process

People report ambiguous experiences with the booking process, with many describing it as quick, simple, and... See more

Website

Reviewers highlight ambiguous aspects of website, noting that while the platform is well laid out and easy to... See more

Payment

Customers consistently note negative experiences with payment, highlighting unexpected charges and confusion... See more

User experience

Users describe positive interactions with user experience, finding the platform easy to navigate and simple... See more

Location

Customers had ambiguous experiences with location, finding it easy to search and locate ideal vacation spots... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book, good info. on rental etc., however I wasn’t told until late in process I’d have to ck in at a separate office as opposed to my rental condo front desk. I’m disappointed I have to make an... See more

Rated 4 out of 5 stars

Site and booking very easy. Would like easier contact with owner regarding questions about property. I submitted a question but have not heard back as of this morning.

Rated 4 out of 5 stars

Comprehensive description and photos of home. Only thing I would like is a location address so I can plan my route with more detail.

Rated 5 out of 5 stars

Very easy to locate a nice place to vacation. Pictures and descriptions are very helpful with the process. I wish you had more homes that were not pet friendly due to our allergies, but you still have... See more


Company details

  1. Travel Agency

Written by the company

HomeToGo is the world's largest search engine for vacation rentals. We have compiled a unique portfolio of the best and most renowned providers of vacation rentals for our customers. Whether for family vacations, day trips or a romantic getaway, HomeToGo finds your perfect vacation accommodation for every occasion. HomeToGo offers the best vacation accommodations all on one website, allowing you to compare prices for rentals from more than 150 providers in over 200 countries. Once you've found your dream rental, simply click on the link to be redirected to our partner's website and complete the booking.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(1,747)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book, no hidden or surprise fees

After contacting Hilton and VRBO, Home to go was much easier. The fees where clear and there were no add ons.
We are traveling to Maui where my son lives so I have yet to see how nice and clean this property is.

Thanks

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

WOULD NOT RECOMMEND


Easy to book. Our reservation then was cancelled 2 days later by the accommodation and impossible to reach anyone to get a refund. I then went backwards and forward between the customer support team and the reservation department and no one would process a refund in less than 7-10 days. DO NOT BOOK AS ZERO SUPPORT WHEN ACCOMODATION PROVIDER CANCELS

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to locate a nice place to…

Very easy to locate a nice place to vacation. Pictures and descriptions are very helpful with the process. I wish you had more homes that were not pet friendly due to our allergies, but you still have a great selection. Easy to book our stay, we are looking forward to a great time

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Service

Easy access, clear presentation of the property and its location, and timely confirmation. Convenient and reliable, great online booking site.

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

Booked through hometogo but when I…

Booked through hometogo but when I received the confirmation, it was with novasol. I should have researched better - the accommodation was terrible, there was damp in one of the bedrooms (rendering the room unusable) and when we complained to the host we were dismissed. Left the accommodation early as it was so bad, took almost a year to get the compensation that an independent arbitrator awarded us. Avoid!

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

The owner was very nice as I talked to…

The owner was very nice as I talked to him Cos at first. I was confused and the homes to go. It said August 6th, through the 10th, and that was not what we wanted. He explained to me that they do that to open up. In case you wanna stay longer, Doug was very friendly. Explained everything to us about the camper. And where the firewood would be and anything that we needed. He told me where to look for it. I was very happy homes to go. What's the perfect place to find this camper?Park

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

One question that I still need a firm…

One question that I still need a firm answer on . Home I booked was advertised as pet friendly . In the rental agreement there is a clause about no pets . Need clarification on this .

July 31, 2026
Unprompted review

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