hohem.com Reviews 

Don’t buy Hohem products if you care about customer service.

I ordered the Hohem V3 iSteady V3 ultra from Hohem’s website on July 18th 2026 and on July 21st, it was shipped through Canada Post.

On the same day it was marked as out for delivery. Then 20 minutes later, it was marked as “Item re-routed due to processing error; Possible delay”. It ended up being sent back to the post office.

So I opened a ticket with the carrier to find out what happened and called Hohem tech support to get an explanation. They told me they would inquire with the carrier. I asked to speak to a supervisor and they told me that supervisors do not speak on the phone but that I should hear back from them by email before the end of day as their supervisors are in China.

During the night,I heard back from Cassie. She asked me if the package was urgent for a project and if I could be patient waiting for the package.

Then the same thing happened the following day, the package was marked out for delivery then 15 minutes later it was marked as “Item re-routed due to processing error; Possible delay” and ended up being sent back to the post office.

After reaching out to the supervisor again, she told me that, and i quote here “You deserve a clear explanation and an appropriate solution, not just a request to be patient. I want to be transparent with you.” and that “After receiving your report over the call, we escalated your case to our shipping partner’s escalation team for verification and to expedite the redelivery. We are closely monitoring this and will update you as soon as there is any progress.”

She then offered these 2 solutions:

“If you are willing to wait for the package to arrive and keep the product, we would be happy to compensate you for the delayed delivery. We have received approval from the manager to issue a refund of $10 (approximately $15 CAD) on your order as compensation”

“If you no longer want the product, you can reject the parcel to receive a full refund once it returns to our warehouse. If rejection is unsuccessful, we can provide you with a prepaid return label to send the parcel back for a full refund. Should we have the opportunity to serve you in the future, we would be glad to offer you a personalized discount on a new product.”

As you can imagine I wasn’t impressed… I spent hours of my time between being on the phone dealing with the carrier, their customer service and then communicating through emails yet their best offer was a $15 reduction on a $200 plus tax gimbal or get a rebate on a future product.

Why would I ever buy another product from this company if this is how they deal with their customers…

So I naked her to send me a shipping label so I could send them back the package when I finally get it.

The following day, the package was marked as out for delivery, then a few minutes later it was marked as “Customer addressing error found; attempting to correct. Possible delay”. The delivery date was switched to August 11th 2026. Keep in mind that this was on July 23rd.

So I immediately wrote back to Cassie to let her know what was happening.

Turns out the package was delivered that day.

Upon looking at the carrier shipping plastic bag I noticed that Hohem didn’t have the right postal code on the shipment which caused the issues. But of course, things got worse when I opened the plastic bag…

The gimbal box had been opened, the manufacturer seal had been removed. The manufacturing wrapper in which the gimbal was supposed to be in was ripped open and half destroyed and the gimbal and remote were fully depleted. So although I bought a brand new gimbal from Hohem’s website, it seems like they sent me a used/open box gimbal.

I sent all the picture proof to Cassie.

This was her answer: “Your package was dispatched from our partner warehouse in Canada, and all items sent to that warehouse from China are completely shrink-wrapped. We will check the issue you mentioned about the product seeming to have been opened with the warehouse team. We truly apologize for this unfortunate experience.”

And in her email was a prepaid shipping label.

So now i have to waste more of my time going to Staples, as who has a printer anymore, pay to get it printed then go to the postal office to send it back.

At the time of writing this, I haven't heard from support in the past 2 days…

So although they promised transparency, they never provided me with any type of explanation as to what happened to the shipment. I figured it out myself, and I received no answer as to why my gimbal wasn’t new…

At the end of the day, mistakes will be made but you judge a company by how they respond to issues and in the case of Hohem, they really don’t care about the customer…

Had a problem with my hohem Pro 4 gimbal and after a couple of emails I was very quickly sent another by Kate. The response was very fast, very straight forward and courteous. I can highly recommend their after sales service.

(Hohem M7) Complicated piece of equipment. Unable to use it and whilst trying to learn how to use it, the battery won’t stay on. I regret wasting my money on this

I've been using the Hohem iSteady M6 for several months and wanted to share my overall experience.

Product Performance:
The AI tracking works smoothly, the stabilization is excellent, and the build quality feels professional. It's been reliable for my content creation needs.

Customer Service Experience:
I had occasion to contact Hohem's support team with a technical question, and they were responsive and professional. Their communication was clear and they handled my inquiry efficiently.

Overall Impression:
The M6 delivers on its advertised features, and knowing there's solid customer support behind the product gives me confidence in the brand.

Recommendation:
Would purchase from Hohem again based on both product quality and company professionalism.

Lucky me. I bought a Hohem isteady M7 from a online seller. It worked for a week then suddenly something unusual happened. I thought there was a ghost. My Gimbal sudden turns on then off repeatedly.
I turned it on with my phone connected. Everything seems ok. When I powered it down, the behavior repeats.
What might be happening. The firmware is updated.

Today, seems like my Gimbal is back to normal. I just let my phone on it for the whole night. The battery went down to 50% and it does not power on and off by itself now.

Very poor experience found delivery insurance of some type added despite not selecting and one of the three items I ordered was omitted from my order. Avoid

I love the Hohem M7 it is brilliant, the only issue with the Hohem App is that it doesn’t allow you shoot video in cinematic, I hope Hohem with change this going forward- it means I have to bypass the app for high quality videos and then loose the functionality

I have made 2 orders with hohem and I experienced no issues whatsoever. For accessories that are not readily available the delivery was pretty good. Excellent advice on dispatch, transit etc. The quality of the products is very good and there are lots of helpful YouTube videos by hohem sponsored geeks

I've already tried other brands.
But Hohem is way ahead!
The equipment, like the gimbals, is great and works wonderfully.
Customer service is very responsive, and I've never been disappointed.
The website is well designed and the store is well organized. Plus, there are frequent promotions and discounts.
You should add that there's a large online community that helps each other out and shares.

Having used a lot of HOHEM's products I have been very satisfied with them all. They have great production quality and the y perform flawlessly every single time. Definitely recommended!!!

Great service from a great company - quick and trouble free! Thank you!

Hohem iSteady Mobile Plus Kit, Smartphone Gimbal Stabilizer i have purchased above. But not able to connect or fix external mic. Droidcam camera not sync. So many issues. Otherwise ok.

They are SCAMMERS!! Do not buy from
Them, I bought 2 items from their website with the alleged purchase insurance and stated to protect order in case of not arriving as described loss or stolen. and they sent completely different things, when i reached out to customer service they refused not only a return but also a refund and went on their website to change the policy. But I had already screenshoted it, what disgusting scammers.

I did a lot of research before getting my first gimbal, and the Hohem M6 is hands down the best professional gimbal, especially for Android phones. The 4k/8k 60fps support is something you will rarely find in other competitor's camera apps. The fact that you can use tracking with your stock camera app is such a key thing to have! Filming dynamic shots or creating cinematic content, it delivers buttery smooth footage every time.

Later on I got the iSteady V3 to keep a more compact gimbal in my pocket, again, has all the features of tracking and with same level of stabilisation. I would recommend Hohem gimbals without a second thought to anyone who is planning to make cinematic videos and content.

As for the service provided by brand, that is as good as their product. Had an issue with my M6, when it caught some rain, they were quick to respond and provide with service.

I bought my first smartphone gimbal in December 2024 from Hohem, model iSteady M7. It is a fantastic product that increases the quality of my videos. With a little practice, you can make cinematic shots that previously required very expensive equipment. The only limitation for good videos is your own imagination. In their app, Hohem Joy, there are guides that help you start thinking cinematically.

LEARN
They have good videos on their website that show how to handle a gimbal and also a manual. When I look in different forums, it is clear to me that many people do not read the manual or watch these videos before using their gimbal.

THE COMPANY
It is a completely new model so I was prepared for updates, as always from companies that are constantly developing their products, and this was no exception. I noticed that the battery lost power even when my gimbal was turned off, but after contacting their support, they sent an update that solved the problem. The support in their own forum on Facebook is fast and concrete.

FINALLY
On their website there is a list of phones that are compatible with the iSteady M7 and some are really expensive. I personally have a Samsung A55 5G and it was not on the list but it works perfectly with both my gimbal and the company's app, Hohem Joy.

I recently got the Hohem iSteady M6, and I am beyond impressed with its performance! The stabilization is incredibly smooth, making my videos look super professional. The AI tracking works flawlessly, keeping the subject in frame even with fast movements.

The build quality feels solid and premium, yet it’s lightweight and easy to carry around. The battery life is also fantastic, lasting through long shoots without any issues.

Overall, Hohem has done an amazing job with the iSteady M6. Highly recommended for content creators and anyone who wants to take their mobile videography to the next level!

2024 I decided to invest in Hohem M6 as my birthday present for myself as I kickstarted my vlog n content creation journey.

M6 + Brief case handle didn’t disappoint!!
So easy and comfortable to use.
Shortly I add Mic 01 and RGB LED Light panel to my gear. Both were soooo useful and easy to use.

Above’s exceptional user experience is becos 2020 I invested in the then “best gimbal” Zhiyun Smooth 4 gimbal.
When I compare both, Hohem wins hands down!!!
✅Ease of use
✅AI tracker
✅Useful accessories
✅UI design is so much more human friendly

Zhiyun Smooth 4 was soooo different to use for a new user. It’s left brand new-like in my box for 4yrs.

Hohem got me excited and see hope in gimbal once again! 🥰

2025 with the arrival of my M7… OMG!!
How can a gimbal get smarter and more useful yet easier to use too!!
Hohem have once again over delivered in my opinion.

I love the brighter built in RGB light and AI tracker. I have many different use case scenarios for my M7 and it didn’t disappoint at all.
✅cover events to create highlight videos
✅track myself when I conduct trainings
✅doing talking head video contents
✅cover and record my partners conducting trainings while I sit down as a student myself, the M7 removable remote control is magical!!

So with above said, how can one not fall in love in Hohem!!

True there are some negative reviews, but often it’s due to new users failed to master the gimbal basic first hahaha

Yup there are some built quality related reports, but maybe I’m a gentle user who takes good care of my gear like new so they last very well for me.
My friend who inherited my M6 commented “it’s like brand new condition Mav!!”

Last very important point that won me over as a Hohem Fan, it’s the human touch from a tech company. I have never experienced that kind of warm touched tech support before.
If you are in Hohem fb groups, you will know these 2 amazing ladies, Mia and Cynthia.
Hohem = Best customer centric experience
最人性化的科技公司

So you just got to try it out yourself to experience it and be the best judge yourself.

Let’s Go Hohem 👏🏻👏🏻👏🏻👏🏻👏🏻

Honestly it's just a terrible app and the functionality is just weak. The remote barely ever works, the tripod is flimsy, the app is clunky and very user unfriendly to use. I keep trying to use this and it's just a waste of time everytime.

I keep growing more and more disappointed with this purchase

I had an awful experience with Hohem Technologies after purchasing their iSteady M6 Gimbal Kit, which included the MIC-01 lavalier mic. The mic arrived with an incompatible lightning port that doesn't connect to my iPhone 16 Pro. I specifically selected the USB-C option, but somehow my order reflected otherwise.

When I contacted customer support, I was shocked to be blamed for the mistake. The representative, Kate, had the audacity to suggest I buy an attachment from Amazon to fix their error! A lightning port mic simply cannot work with a USB-C phone, and a tech company should definitely know this.

All I wanted was a simple exchange since I’m within the 7-day return window and the product is unused. Instead, I was told to return it to their California warehouse and would only get partial credit because I was returning it for “personal reasons.” What kind of nonsense is that? This is not my fault!

I've sent two emails since this horrible interaction, and guess what? No response! It's infuriating to be ignored after such a frustrating experience. If you're thinking about buying from Hohem Technologies, think again. Their customer service is a joke, and they clearly don’t care about their customers. Save yourself the headache and look elsewhere!