HOBIBEAR.COM Reviews 

I ordered two pairs of trainers , both the same size however one pair didn’t fit as well as the other , on trying to return them I was met with a number of excuses for the company not to return them including try and sell them to a friend , I am very disappointed in the after service and would not buy nor recommend using them again

I never bought anything from them they debited my account from purchase made on Dealoveer ,never received items don't reply to emails ,these people are scammers

Don’t buy from this company total scam !

I can always count on these shoes to get me through a full shift at work which can be 12hours, and I coach figute skating...these shoes feel amazing after taking off ice skates. My feet finally feel free and comfy!

I love them very comfortable

Nothing is ever perfect, but I love your shoes. I think I have 6-7 pairs now and still watching for new colors and styles‼️

Shoes are very uncomfortable not what they advertise

Bought a pair of their boots after being advertised HEAVILY, they looked good quality but had no idea they’d be coming from china 🙄 if I wanted cheap Temu **** I would’ve avoided this company completely.
I got the parcel today after 2 weeks. They came loose in a plastic bag. Opening the bag I was hit with the most intoxicating chemical smell. It was DISGUSTING!! I could taste it, it was that pungent!!
I’ve left them outside as the smell was so damn strong. I paid £60 when these boots looked to be worth no more than maybe £20-30.
Emailed them but no response…avoid at all costs!

Terrible Customer Service – Avoid This Company!

One of the worst online shopping experiences I have ever had!

I received shoes in the wrong size, and trying to return them has been an absolute nightmare. Endless emails, generic responses and completely unhelpful customer service.

Despite repeatedly requesting a FULL REFUND, they continued offering exchanges and ignoring my requests.

I returned the shoes at my own expense, yet even after delivery, they continued sending messages telling me to wait for their arrival.

The lack of professionalism and customer care is shocking. A simple return has turned into an unnecessarily stressful and frustrating experience.

I will NEVER buy from HOBIBEAR again and strongly recommend others think twice before ordering. Save yourself the hassle and shop elsewhere!

One star is too generous!

They will try to wriggle out of returns, offering discounts and suggestions to keep and sell any shoes you don't want. Keep on at them. It took 5 days of daily emails, a reminder of my consumer rights, and a threat to take it up with my bank, before they finally sent the UK return address.

The address is:
Warehouse Name: UKTW Warehouse
Attn: Online Seller RMA
Address: Online Seller RMA Unit 5, St Modwen Park, Signet Way TAMWORTH B78 2FG UK

Useful paragraph to put in your email:

As I am notifying you of my cancellation within 14 days of receiving the goods, I am exercising my right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please do not delay or obstruct my return by withholding the information necessary to send the goods back.

The shoes are a cheap plastic. They came from Mainland China so it took forever.
They were not sized right. I requested a return label. I was told I have to ship them back.

I love the style of Hobibear shoes. I ordered a pair and got them about 10 days later. I knew when I opened the package and looked at them they would be too big. I ordered a size 37 (all of my shoes are size 37 or 6.5). These shoes were marked a size 37 yet they were a whole size too big and measured larger than my other shoes. I put in for a refund and was offered a 30% refund and I could keep the shoes and sell them! I just wanted to exchange for a pair that for me but a size 37 is the smallest size they have for this shoe. I knew something wasn't right so I ordered another pair of size 37. I got them 2 days ago and THEY FIT! So the first pair had been marked with the wrong size. I love the shoes and I'll remain a customer and I'll buy more shoes BUT the sad part is that it cost me $21 to return the first pair plus the original ship to me cost.
⭐ for their return policy
⭐ ⭐ ⭐ ⭐ ⭐ for their shoes

Found boots for my child’s performance, and after two weeks found out they never sent them because they SOLD OUT! The company did not notify, did not urge me to pick another with my credit, did not offer a discount for the issue and their lack of communication. This is a shitty company with a good product they didn’t create—Shopify—anyone can run a business BS
Risk your time and money, I won’t again. My nine year old is upset and learning she can’t count on shit

This company is pure scam. I've bought a pair of shoes and I followed their size measurement. but when it arrives (from China in 25days) it was toooo big. not the right size I ordered. and when I asked to return it and get another smaller one they simply refuse with their kind chatGPT msg. I told them that I can pay the return shipping (on me) and just replace it with another smaller one and they refuse too. it's the first time I got scamed on internet and that was from Hobibear. lol hhh. so to the internet people: PLEASE DONT ORDER FROM HOBIBEAR THEY WILL SCAM YOU. THIER CUSTOMER SERVICE IS TERRIBLE
you can find better legit store

I will never order or recommend this company to anyone. They deceive us by implying that they are UK based.
Do no support this company.

I was worried that going have bad experience but boots arrived today and it exactly what I expected it, beautiful boots and love them. I pleased I gave them a chance

Hobibear did not accept a return request for shoes that were too big, they told me to instead keep the shoes and give them to a friend or sell them and that they would give me store credit at 15% of the price of the shoes i had bought. They never provided me with a returns form or return address and explained shipping costs were expensive so recommended I keep them. I contested this and also raised a dispute through Klarna but got nowhere and ended up being £100 out of pocket. The website said .co.uk so hadn't realised they were based in China, I should have done my research. The two par of shoes I ordered were also uncomfortable not just due to sizing issues but the inside of the shoes were very poor quality and would not have been nice to wear

They stole from me! They took my money. They confirmed my order on Sept 28 then did not deliver my product and do not respond to any emails or through contact page on website. No tracking ever came up. Just email saying order confirmed and then silence. That is theft! Do not order from them!

I'm dumbfounded as to why I need to return my shoes for a half size bigger.. and instead of yall emailing me a return label, I have to try and resale the shoes and or pay for the return shipping?! That's the most ridiculous thing I've ever heard! I've ordered from many companies and never had an experience like this. I'm already broke as hell and started a 2nd job.. and have to put out more money on a daggum return label! That's not customer service!! You will not see anymore of my hard earned money. I'm done with yall!