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Furniture24.ie Reviews 

117
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the furniture, describing items like sofas, wardrobes, and beds as solid, beautiful, and matching the online descriptions. Additionally, buyers truly appreciate the seamless purchasing journey and state that deliveries arrive promptly, often accompanied by helpful, courteous, and professional drivers. However, some people mentioned that delivery times were occasionally longer than initially expected or promised by the service. A few reviewers also noted that assembling the pieces could be challenging because the materials were sometimes unnumbered or lacked clear instructions.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like beds,... See more

Delivery service

People report positive experiences with delivery service, highlighting timely arrivals and prompt shipping.... See more

Quality

Customers report general satisfaction with the quality of the furniture, highlighting that items are sturdy,... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to navigate and the entire... See more

Service

Consumers find service to be positive, highlighting timely deliveries, clear communication, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the: Wardrobe Closico Durion III (White) Product ID: 406973 It arrived in perfect condition, assembly instructions were easy. Delivery people were professional good lads. They carrie... See more

Company replied

Rated 5 out of 5 stars

I bought the Detroit 443 bed. Clear instructions and the bed looks exactly like the picture, very sturdy and good quality. I had trouble fitting a 200x120cm mattress so a 190x120cm mattress would f... See more

Company replied

Rated 5 out of 5 stars

Was slightly nervous purchasing considering how new the company seems to be. The couch is great quality, and was delivered exactly on time. Very happy with the experience and have already recommended... See more

Company replied

Rated 5 out of 5 stars

Ordered White and gold marble coffee tables. Really good quality and easy to put together. Delivery time was exactly as advised. Contact regarding delivery date and time was 100%.

Company replied


Company details

  1. Furniture Store

Written by the company

Choose furniture online with ease at Furniture24.ie. We are a trusted online store offering a wide selection of furniture for every room in your home. From classic to modern styles, we have options for every space—whether you're looking for a comfortable sofa, a practical desk, or a hallway wardrobe. Enjoy fast delivery, attentive customer service, and a seamless shopping experience. Find everything you need for your dream home at Furniture24.ie.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

117 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(117)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Dreadful instructions

The unit I ordered is beautiful, very good quality. However, the instructions were dreadful, nothing was labelled and after spending hours putting it together, it's still not right. Some pieces weren't even shown on the instructions so there was a lot of guessing. This wouldn't encourage me to want to order from this company again.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good price point

Good price point , good quality wardrobe

August 30, 2026
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Reply from Furniture24.ie

Thank you so much for the feedback! We are thrilled to hear you like the quality of your new wardrobe and feel it was a great value. We truly appreciate your support!

Rated 5 out of 5 stars

Great Purchase

I was very happy with my purchase,it came on time and it looks fabulous also the delivery men were very nice and helpful

September 1, 2026
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Reply from Furniture24.ie

Thank you so much for your kind words. It makes our day to hear that your delivery arrived on time and that our team was helpful. We hope you enjoy your fabulous new purchase!

Rated 5 out of 5 stars

Excellent service and delivery right to the door

Excellent service and delivery right to the door of my apartment!

September 2, 2026
Unprompted review
Furniture24.ie logo

Reply from Furniture24.ie

Thank you for sharing your experience. Delivering excellent service and ensuring your items arrive safely at your door is always our top priority. We truly appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars

Better quality than I expected

Better quality than I expected, really happy with the purchase and the price. It came on time, delivery was great the guy ,I dont know how he managed to even bring it from the van it was so heavy fair play to him. My only negative is the pieces of wood are not marked with a sticker or number so I had no idea which piece I was looking for off the instructions but we managed and it looks fab in the room.

August 30, 2026
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Reply from Furniture24.ie

Thank you for sharing your feedback with us! We are delighted to hear you are happy with our pricing, quality, and on-time delivery. We also value your note regarding the lack of stickers on the wood pieces. Feedback like yours helps us improve, and we are currently looking into better ways to label our parts for an easier assembly process. We are so glad you were able to assemble the item successfully and that it looks wonderful in your room!

Rated 5 out of 5 stars

I bought a sofa bed and I am very…


I bought a sofa bed and I am very pleased with the product, it is very comfortable

August 30, 2026
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Reply from Furniture24.ie

Thank you so much for the wonderful review! We are thrilled to hear that you are pleased with your new sofa bed. Thank you for choosing us!

Rated 5 out of 5 stars

My experience with furniture24 was as…

My experience with furniture24 was as described. Was told 12 working days for the units we ordered. Got them within 2 weeks. Well packaged and very sturdy. Delighted with the finished product.

August 29, 2026
Unprompted review
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Reply from Furniture24.ie

Thank you so much for the wonderful review! We are thrilled your order arrived on time and that you love the finished product. Enjoy your new furniture, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Very timely delivery , good instructions well labeled .

August 25, 2026
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Reply from Furniture24.ie

Thank you for taking the time to share your experience. Providing a smooth, timely delivery with clear instructions is always our goal.

Rated 5 out of 5 stars

Ordered White and gold marble coffee…

Ordered White and gold marble coffee tables. Really good quality and easy to put together. Delivery time was exactly as advised. Contact regarding delivery date and time was 100%.

August 25, 2026
Furniture24.ie logo

Reply from Furniture24.ie

Thank you so much for the wonderful review! We are thrilled that you like the product quality, found the assembly easy, and had a great experience with our delivery team. Enjoy your beautiful new furniture!

Rated 5 out of 5 stars

Great product.

Great product.
The transaction goes through smoothly, delivery on time.
The door I have ordered looks nice but assembling instruction is a nightmare.
Over all everything is good.

August 25, 2026
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Reply from Furniture24.ie

Thank you for sharing your experience! We love hearing that the door looks great and arrived on time.

We also acknowledge your feedback regarding the complexity of the assembly instructions. Please accept our apologies for this inconvenience; we are actively working to refine our manuals to ensure a better assembly experience. Thank you for choosing our product.

Rated 5 out of 5 stars

John and David; Exceptional service

Exceptional service. Very prompt delivery. The bed is absolutely stunning. Even nicer than the images, which is unusual. We are absolutely delighted and would wholeheartedly recommend this company to anyone looking to purchase furniture. Five star !!

August 25, 2026
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Reply from Furniture24.ie

Thank you so much for this wonderful 5-star review!

We are absolutely thrilled to hear that your new bed exceeded your expectations and looks even better in person than in our images.

Providing exceptional service and prompt delivery is exactly what we strive for, so your kind words mean the world to our entire team.

Rated 1 out of 5 stars

Worst quality product I've ever seen

Very poor quality product. We have purchased a bed from them and a sofa. The bed arrived first, bad packaging, bad quality overall, fittings weren't in place, the assembly instructions are subpar to say the least, the bed came without the entire array of screws needed to assemble, the protection boards underneath broke when we put them in place, the quality of the screws provided is so poor they actually snapped on assembly, a total disaster honestly. I have never seen such a poor product and for the price they are asking for their products you can find high quality products with showrooms. When I asked to return the product they initially tried to blame me and the floor for not being level, which it is, then realizing the issue is the poor quality of their product they started suggesting discounts of 30%, then 70% then to finally refund me fully, they didn't even come to collect the product after refunding me due to the fact that it takes them a few weeks to get someone to collect the item, so I had to dispose of it myself if I wanted it done in a timely manner. I guess them not having any interest in collecting their item just shows they know their product is just literal garbage. I have canceled my sofa order and I will never purchase from this company, definitely avoid since other companies on the market actually sell quality products even for way cheaper.

August 16, 2026
Unprompted review
Furniture24.ie logo

Reply from Furniture24.ie

Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, and we apologize for the frustration caused.
We would like to reassure you that resolving this issue as smoothly as possible was our highest priority. Throughout the entire process, our team remained in close communication with you to find an acceptable solution, offering several options ranging from partial discounts to a full refund.
Our standard collection and return procedure requires a certain amount of time due to logistics scheduling. Because you requested the item to be picked up within a few business days—a timeframe we could not arrange on such short notice—and because we wanted to resolve the matter promptly for you, we made the decision to issue a full refund immediately without requiring you to wait for a collection.
We take all comments regarding our packaging, instructions, and materials very seriously and will use your feedback to improve our quality standards moving forward.

Rated 1 out of 5 stars

I waited two weeks

I waited two weeks, the order arrived, but it wasn't mine. I waited an extra three days to get my order. It arrived in a torn and battered box. When we assembled the table, it was also scratched.

August 18, 2026
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Reply from Furniture24.ie

Thank you for reaching out, and we appreciate you bringing this to our attention.

According to our tracking details, your order shows as delivered within the standard timeframe. We have checked our system records, and we do not have any indication or documented report that the wrong package was initially sent. Furthermore, we followed up directly with the delivery company regarding your delivery, and they confirmed the parcel details on their end.

We can see from our records that our team has already contacted you directly to address this situation and discuss a solution for the damaged box and scratched table.

Rated 5 out of 5 stars

Very pleased with product

Very pleased with product

July 27, 2026
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Reply from Furniture24.ie

Thank you for your feedback! We're delighted to know you are pleased with your purchase. Enjoy your new furniture!

Rated 4 out of 5 stars

Delivery was on time

Delivery was on time. None of the materials were numbered. It was like a jigsaw puzzle guessing were everything went. The materials are not good quality.The wood chipped when screwing in the screws, recommend you screw everything in slowly. I'm happy with the end result. The fire give off a warm glow.

July 30, 2026
Unprompted review
Furniture24.ie logo

Reply from Furniture24.ie

Thank you for your feedback! We’re glad your delivery was on time and that you’re happy with the final look and the fire's warm glow. We sincerely apologize for the lack of numbered parts and the assembly difficulty you experienced. Your comments regarding labeling and material care have been shared with our quality control team to improve future products.

Rated 5 out of 5 stars

Beautiful sofa

Quick delivery,good quality

July 29, 2026
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Reply from Furniture24.ie

Thank you so much for the great review! Delivering great quality items fast is always our goal. Thank you for choosing us!

Rated 5 out of 5 stars

Great shop, product, and delivery.

Great product and if you add a mattress topper it is like a good comfortable bed. Timely delivery with great service to place the bed in the house. Would definitely recommend the shop, the product and delivery company.

July 27, 2026
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Reply from Furniture24.ie

Thank you so much for the fantastic review! We’re thrilled to hear that you're loving the product, adding a mattress topper is a great tip for extra comfort! It’s also wonderful to know that our delivery team provided prompt and helpful service. We truly appreciate your recommendations and support!

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