Freund Container & Supply Reviews 

This company charges you for your invoice but doesn't refund your money - they just claim covid and hold on to your money. Despite requesting a refund for items not sent/mailed multiple times, they still have not issued a refund. This company doesn't even allow you to request a refund unless the items have been sent, so instead they have been holding on to my money since 2020 and I have to dispute charges on my credit card

I have been purchasing from Berlin for several years and now I have given my business to their competitor. They literally tried to charge me $600 shipping for 50 empty half gallon milk jugs. When I tried to call and ask them about this their customer service Representatives became argumentative and really unhelpful. This last year it seems it has been a struggle to get things shipped oh, it has required at least three phone calls per order just to get thing shipped and I have found I can get the items I regularly order for far less from their competitor for more reasonable shipping. It saddens me to leave a review like this, however I don't want any other small business owner to deal with this same kind of disappointment. So far their competitor has seemed to be able to meet my needs more quickly and with less attitude.

We've been with Freund & Berlin for over 11 years. It is the worst place you can buy containers. We spent thousands on a product of ours we put in one of their bottles and what did they do? They discontinued the bottle and required it go Freight Only.

Freight? For a bottle and cap they weighs less than 10 feathers in a pile. How insane is that? Who's running this company into the ground? And customer service? It doesn't exist.

Thankfully there are better companies out there with better customer service reps "willing" to give a darn to help. We will never order from Berlin again. Horrible, horrible company.

if there anything slower than shipping that is customer service reponses

I ordered 20 cases of jars in Sept 2020, 6 months ago. Every month for 6 months they have pushed the delivery date out farther. I asked them
several times to keep me updated on status, as my small business depends on this, and they have refused that basic courtesy. I have had to constantly email them often multiple times to get any reply, and they just keep saying they don’t know or pushing the date out. At this point they took my money and have refused to give me what I paid for for 6 MONTHS.

This has not happened with any of my other suppliers during covid. If other companies have to push it, they keep me updates and it actually arrives at the postponed date.

After 6 mo of not ever getting my order and terrible customer service, I just asked for a refund as I no longer trust this company to actually come through and get my order to me. I am done waiting, this is absolutely horrible customer service and totally unacceptable business practice.

Hoping they actually make that refund happen today, or I’m filing a fraud case.

Alert! this is a fraudulent outfit that will hold shipping for 4 months and not send any notification.
Only once the shipment is in transit do they notify you.
We refused the shipment due to the absurd delay period, Berlin refused to refund us and of course we don't have the product. Be aware.

Ordered 2000 jars/lids almost a month ago, understand the wait time which is why I ordered months ahead of my deadline, then they out of the blue charge me in varying unauthorized transactions almost $5500 worth of charges AND tap me double for the shipment because they split my order without my permission. It gets worse, took A WEEK to get the charges off my account simply because no one from accounting would get back to me, then they only shipped the lids, I reach out to ask when the 2000 jars will be shipped as they are holding up a time sensitive project and I'm told "they were already delivered!" I said no that's a tracking number for the lids where are the jars and now I'm number 32 in line on the phone to be helped.... I have over the past 4 years ordered almost 2 million various bottles. jars, etc, from different companies and this is the WORST experience I have EVER HAD. In no way shape or form would I ever order from this company again.

I used to really love Berlin however in most recent months the service has sucked. There bottles are always on backorder. Orders haven't been getting shipped out on time. If you can get in touch with staff then they will try to tell you what they think you want to hear verses telling you the truth about what is going on with your order. Often times the orders aren't even shipped from Berlin. They come from completely different companies.

Worst company ever.....
Always late shipped out!!!
Impossible to contact customer service right time!!!!
Send wrong items more than three times!
Their system is suck!!!

I purchase from Freund Container regularly (at least once per week) and until the past few months have been fairly satisfied with their service. However, I now have to repeatedly send POs to them, as they are not always processed when submitted (it has taken them over a month to enter an order before). Orders go unconfirmed, arrive late, are on backorder (which is likely due to the pandemic, so not their fault), and shipping instructions are not followed. If you try to call with questions you're thrown into a queue of 70+ callers and who has time to wait three hours for a question about spray bottles? E-mailing is no better. Inquiries are half answered or not answered at all. Never do they admit to screwing up your order, they just give you the run around when it is clear they dropped the ball. As soon as I find an alternative company to fill all of our needs, I am dropping them like a hot potato!

Terrible customer service.

Placed an order and was told item was out of stock but would be arriving in 4 weeks. I was told that there was enough inventory to accommodate my 70 cases. Called back 4 weeks later and was told inventory arrived and was being re-boxed which would take 4 weeks. Four weeks later I call back to check status and I’m told that “product is out of stock but they shipped me 4 cases.” My inquiry as to what happened to the rest of my order was a complete run around.

I ordered 100ml, flint (clear) bottles and tamper evident caps. Two to three weeks later I receive 4 cases of 8 oz. green bottles and no caps. My credit card was billed for $316.99. What a joke. Four cases of the wrong bottle.

Not an easy Company to get a hold of when you have questions. Unfortunately, many of their Orders are taking a month to be delivered. Ordered pill bottles a month ago but still have not received the tops to them. Contacted customer service via chat because you can’t call them, and never got a response. This will be my last time doing business with them.

Great customer service, helped me with everything I asked for. Definitely recommend.

You are the hardest company to try and do business with. I have tried multiple times to see if you could come close to pricing that I was already receiving elsewhere. I showed websites and invoices and was essentially told that it may not be approved because of possible quality differences and that I would also have to go through this every 30 days even if it was approved. When you call and try and talk to a manager the person on the phone said .. that the manager said ... this is policy and wouldn't even talk to me. It is unbelievable to me that you can continue to be in business. I will continue to order my products elsewhere. I'm just amazed of the horrible service I received, when I was trying to give you my business.

I had doubts about switching from my usual container company to Freund Containers but Freddy - my customer service rep at Freund was so helpful and patient. He was able to help me with every question I had AND help me save money. What a joy it was to work with him. I'm all about customer service and because of Freddy - I hope to work with Freund Containers for many years to come!!

They helped me to buy products from USA, from companies that don't deliver to my country.
Very responsive and helpful.

Only once in 2 years I had to order from somewhere else because they were out of the bottles we Used. Easy on-line ordering, fast shipment and really good quality. I have no thought of looking or ordering from someone else. ;-) Good job guys!

Unfortunately I have spice jars with no sifter lids that fit

These guys have become my primary vendor for my company based on not only their prices, but their commitment to helping me with ordering when needed and making sure I'm 100% satisfied with the service as well!

Great selection on jars.....needed for wedding favors. Would recommend to others.