Superb products; however a new policy that doesn’t allow agents to take payments by phone. Instead they send you a link which includes an additional service fee. This is a bad decision. It’s an inconv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love getting cellophane sleeves from Clearbags for my small business! Their prices are the best I have found and they have insanely good deals on bigger bulk orders which is lovely for me because I... See more
I bought some envelopes to use in some art projects. I was super pleased with the quality and cost of what I received. I will definitely return to your company if I need more envelopes or packaging in... See more
I've just found that (1) telephone wait times are minimal, (2) the people I speak with on the phone somehow manage to be both (a) personable / friendly, yet (b) professional and knowledgeable. These... See more
Company replied
Company details
Written by the company
We are the Premier Crystal Clear Packaging Company: Specializing in Crystal Clear Bags, Crystal Clear Boxes, Compostable Eco-Clear Bags, Decorative Food Packaging, Photo Storage, Cards and Envelopes.
Contact info
205 Henco Drive, 38375, Selmer, United States
- 800-233-2630
- support@clearbags.com
- clearbags.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Customer Service When USPS Lost My Package
I had an order with items for a vendor market. Unfortunately, my local USPS lost my package and was no help locating it.
I contacted ClearBags customer service about 3-4 days before the market, seeing if I could get a refund for my $50 order, because I didn't think I could get another order in time.
They were able to re-send my order with overnight shipping at no extra cost to me, and I received my items right on time to use them for my market!
Longtime customer deeply let down. Unreliable for critical deadlines.
I’ve spent thousands of dollars with ClearBags over the years for standard packaging, but a recent experience completely broke my trust.
I was accepted into a high-end art fair and placed an order in May for mat boards. A rep named Kathryn informed me some items were backordered until late June. I explicitly told her I needed to cancel the full order if they couldn't guarantee delivery, as I had another supplier lined up. She assured me everything would arrive in time.
In my Clearbags account details, the full order was marked as shipped and delivered, nothing indicated that there was something wrong. Because I travel for art shows, a family member received and stored the boxes. When I opened them the week of the event, I realized the backordered items were missing—more than 2/3 of the product I needed. It turns out the rep never actually submitted the backorder.
This carelessness cost me hundreds of dollars in last-minute rush fees from other suppliers. Suppliers I would have ordered from in the first place, if I had not put my trust in Clearbags.
If you need basic packaging, they are fine. But if you are an artist who needs a reliable partner for major events, look elsewhere.
Superb products but BAD new policy
Superb products; however a new policy that doesn’t allow agents to take payments by phone. Instead they send you a link which includes an additional service fee. This is a bad decision. It’s an inconvenience and delay to the customer and a bit of an insult to accept we are charged the extra fee. You’re a small business and the customers experience is priority.
Return Policies
Using ClearBags for many years and always loved the service and products. I am extremely disappointed by one of their policies that I wasn't aware of. I normally order backing boards (white on both sides) and when I received my order they were white only on one side. Assuming that would be an easy return, I was told they have a no return policy on boards. Not a happy customer and just might start looking elsewhere.
lots of variety at good prices
The bags are an absolute joke
The bags are an absolute joke. Highly disappointed.
The package came quickly and correctly
The package came quickly and correctly. Exactly what I sought.
Long time customer, wouldn’t shop anywhere else
My go to for good value and reliability for my small shop display packaging.
Geat product at great price point
Geat product at great price point. Arrived quickly and safly. Thank you!
good quality products
ClearBags Decorative Photo-mat Kit
ClearBags Decorative Photo-mat Kit was excellent for my photo club showcase. I was able to show my pictures in a very attractive display due to their beautiful matting and clear bags that protected my photos. I highly recommend their products.
Quality Products for a Crazy Good Price!!
I love getting cellophane sleeves from Clearbags for my small business! Their prices are the best I have found and they have insanely good deals on bigger bulk orders which is lovely for me because I often go through these sleeves of 100 pretty quick so being able to buy 1000 for almost 50% off is huuuge. Definitely recommend and will continue to return for more in the future!
Good company to do business with.
I bought some envelopes to use in some art projects. I was super pleased with the quality and cost of what I received. I will definitely return to your company if I need more envelopes or packaging in my future. I will also recommend your company to anyone looking for the vast variety of things your sell because I had such a great experience. The product was great, shipping, and packing was great. No complaints here.
Easy ordering
Easy ordering, products are great and sturdy. Their IG is amazing and gives you incredible crafty ideas if you don't have your own. They'll look up product information for you without hesitation.
Excellent Value and Exceptional Service
Five stars. Clear Bags consistently delivers fast shipping, great quality products, and excellent value. Everything arrives well packaged and exactly as described. It’s rare to find a company that checks every box, but Clear Bags does. Highly recommend.
Consistent products
Consistent products. And simple customer support if there is ever an issue. Worth the extra cost over random Am@$on packaging.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.