frankiesfreerangefoods.com Reviews 

I used to order from Frankie's when he first started his company back in the Bronx. All his products were exceptional (any OG's out there who remember his Meat Granola?). Even with virtually no staff, he responded quickly to customer service emails & always made things right when someone was dissatisfied. And he was always coming up with new stuff to offer. This was before all his surgeries & medical issues. But despite those problems, his company has definitely grown since then & appears to be thriving.

I saw him in a recent YouTube video & decided to order from FFRM again. Unfortunately, some of the items I received were disappointing. First off, dude has zero customer service now! When I placed my order late in the evening on 8/5, I included a note stating to please ship it so it will arrive on a Tues, Fri. or Sat. Those are the only days when someone's at home during the day to bring the box inside. (We've had temps in the high 90's over the past week, so I didn't want a box of meat left outside on my front porch all day until I got home until the evening.)

I emailed the website twice to confirm the shipping instructions, but got no answer. On 8/10 I got an email confirming my order was shipped that day via FedEx. But when I checked the FedEx site, they did not have the tracking# in their system. I figured ok, it'll update the next day, which it did. FedEx showed my box went out on 8/10 from PA, so I assumed it would reach me in MD the next day, Tues. 8/11. Which meant I'd be at home to get it in the middle of the day.

But nothing arrived on Tues. My order was delivered on Wed. 8/12 when I didn't get home until nearly 7 pm. Thankfully, the temp that day only got up to 88 degrees. The meat items in my box were all still frozen, but the 2 quiches I had ordered (which were placed on top) were half thawed. They also came with no instructions on the boxes for what temp to cook them at or for how long?! They appeared to have been shipped raw & I didn't want to risk re-freezing them, so I had to cook them both that night. They were pretty average in terms of taste despite being made with premium ingredients. They were also rather thin. When I make a crustless quiche myself, I use a 9-in round pyrex pie dish & it comes out thicker than Frankie's were. I cooked them both @ 350F for 30 min. One came out fine, the other one (which had thawed out more) had a layer of liquid on the bottom, which was no bueno. I had to slice it up & transfer each piece onto paper towels to dry it out. And the taste of the quiches did not merit the price I'd paid for them. The normal price is $40 for a crustless quiche. I got them on sale for $21 each, but they weren't worth the money.

The 2 duck breasts I bought were a total #FAIL! I thawed them out to cook yesterday & THEY WERE TOTALLY SKINLESS! The skin is the only reason I buy duck breasts, why was it all removed? I have no desire to cook or eat skinless duck breasts, so I don't know what to do with them now.

I ate one of the picanha steaks today & it was delicious, so I'm happy about that. I haven't cooked the other items yet, but I'm hoping his 80/20 ground beef is still as good as I remember. And I'll be trying the Iberico pork sausage patties for the 1st time this weekend, so I hope they'll be good.

Overall, at this point, I give my FFRM order a 2 out of 5 because of getting no customer service response, not being delivered as requested, the disappointing quiche & the duck breasts that should NOT have been skinless. I doubt I'll be ordering from FFRM again.

BE Aware ORDERING

I am sharing my experience because this involves food safety and I believe other customers should be aware.

I ordered 12 dozen eggs from Frankie’s Free Range Foods on June 16. The eggs arrived with what clearly appeared to be mold all over the shells and had a very strong, unpleasant moldy smell.

I contacted the company and on June 28 they instructed me to send a separate email with my order number and a description of the problem. I did exactly that and followed up multiple times, but received no response and no refund.

Almost two months later, they finally sent another 12 dozen eggs as a replacement. I could not believe it, the replacement shipment arrived with the same problem: eggs covered with mold-like growth and a very strong moldy odor. I contacted them again and, once again, no response.

Even more concerning, my sister-in-law separately ordered 12 dozen eggs from this company and experienced the same issue. She contacted them and received no response either.

Between our households, this has happened with three separate shipments totaling 36 dozen (432 eggs).

This is no longer just about getting a refund for me. I am genuinely concerned about how these eggs are being handled, stored and shipped to consumers. When a customer reports a potential food-safety issue, I believe it deserves an immediate response, not months of unanswered emails followed by another shipment arriving in the same condition.

I have kept the most recent eggs, packaging, photographs and documentation and have reported the matter to the appropriate food-safety authorities so they can determine what is happening.

I am sharing this review so other consumers can make an informed decision. Please be extremely careful when ordering perishable food from this company and inspect anything you receive before consuming it.

Really bad experience. Will never buy again from them

I spent over$200 on various items. The"soft cheeses"were just that, extremely soft almost liquefied. When I emailed him about it he just stated that they are soft cheese. When I actually opened them, they tasted so bitter and were not palatable at all. I got the gruyere and mozzarella. I asked frankie for a refund and zero response. I opened up the deli meat I purchased, I got the roast beef which was very bloody and honestly disgusting. Then I opened the brisket and it was very slimy that I didn't trust it was safe to eat. Also had the quiche that had basically raw dough underneath. It used to be better but horrible now and customer service is non existent.

Honestly I will say he doesn’t have the best customer service. HOWEVER, when I say this man delivers he delivers, I received my package and there was no skimping on meat everything came as it said it was and the quality is great.

I was forced to get a refund on a shortchanged order from Mastercard after I placed a significant order with Frankies only to not receive two cuts that cost $200.00.Instead Frankies sent two other cuts that were significantly less money. I brought this to the attention of the Company and only received a cursory reply. I sent an additional five emails including several pics of the order illustrating the mistake. I did not get any replies and I was left with being out of pocket. The cuts I did receive also were on the small side.

So I ordered from Frankie’s free range a few times. The quality of the meat is overall very good. The service is not good! The last order I received a shortage on my beef, and I was supposed to get a free ribeye because I ordered it over $275 for the food add the free ribeye. I contacted Frankies prearrange and they gave me a small little refund of nine dollars which would not make up for the short of the beef or for the ribeye. Also, the previous order I’d contact them let them know that you do not have one of the ice cream that word in it. They never responded. Frankies Freeman owes me about $32 based on what I know they shorted me.hours

All the food arrived spoiled; they never answer emails, and I spent about $300—this is a scam.

Ordered but no follow up its been 10 days - tried reaching out over the phone and tried reaching out over email. Nothing no response. Do not buy. This gives real gang stalking victims a bad rep.

Frankie cancelled my order, claimed it was "accidental," and then I happen across other reviews here stating the cancellations are a frequent occurrence. It's been 3 days, and I haven't been refunded.

Ordered bone-in Beef short ribs... They were literally pathetic. I sent them an email with photos of the product showing there was 90% bone, 10% meat. I did NOT get a reply. I wanted to like them. The ordering and delivery went fine... it was just the product that was entirely unacceptable. I threw them away.

Made the mistake of ordering from Canada. My order contained some dried meats, which was turned away at the border by the food inspectors, so the entire package was sent back to the seller. For weeks, I've tried contacting the company via email with no reply. When a reply finally did came through, it was a generic text asking me for an order number (which I did provide in earlier emails) and accusing me of trying to defraud him. This is no way to treat your customers. With no way to sort out the situation, I'm left with no other options but to dispute the charge with my credit card company. I found out later that he has a no-refund policy for first time customers, but from what little interaction I had with him, I doubt he treats his repeat customers any better. Stay away from this company.

super cheap prices with genuine grass fed high quality meat, no real reason to buy from anyone else.

Im really happy.

Has high quality products with really affordable prices, Order comes by fast to my doorstep.
Some products are show that dont exist on the market. This is the go to, And I will be a long term happy costumer.
Thanks for having me.

This was my first ever order with Frankie and I have to say I’m blown away by the quality of care and the quality of the food. He took all the precautions to make sure my stuff came okay, packed and shipped on the same day, arrived next morning. The meats have a beautiful yellow fat and they’re so clean you can eat them raw, the milk was delicious. I’ll definitely be coming back

i dont know whats worse your surgeries or your food frog face

Unfortunately as a long time supporter, I should have seen the signs that his ability to fulfill the companies needs were no longer there. I ordered almost a month ago. Have since reached out 2x. No shipping, no response. It's a shame.

I’m sorry to say the that I ordered outside skirt steak and the meat was so hard I normally buy from a local ranch in fort mascot fl and the meat is very tender ease to eat I once ordered from them the inside skirt steak and never ordered again because it was like this meat from Frenki’s I’m beginning to think they sold me the inside skirt steak first and last time I will order from here going back to the local rancher

Ordered $150 worth of meat on February 25th, paid for two day shipping, should have received February 27 which I did not. I emailed company on February 27th with no response. I called and left a message with no return call, I emailed him on March 2 the day I received the spoiled meat twice with no response , I also instant messaged him on Instagram on March 4 with no response. He did finally email me on March 17 saying I didn’t follow his guidelines for a refund, by not sending pictures. I forwarded all the emails I had sent him starting from February 27 to March 2. I also sent him pictures dated 3/2, the date I received the meat. I posted a review on his website pretty much the same as this review and now he’s threatening me with a lawsuit for slander and going to call the cops and have me arrested and what not. This guy has several complaints all over the place, my bad for not doing my due diligence before doing business with Frankies Free Range Meat, Frankie Tufano 🤷‍♀️. Really all he had to do was file a claim with FedEx to get his money back as they would not take the claim from me as the buyer. He could’ve offered to send me new meat or a refund which he did not. He just chose to be mean and ugly.