Slow delivery and wrong item delivered. No proper claim handling process available. Refunding the order is not a proper claim handling. Ordered equipment should be delivered. Fruugo refuse to deliv... See more
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The Item arrived quite quickly. However I found the packet outside my door in the early hours. I assume it was delivered the night before. We never heard the door bell which is quite loud. Fortunatel... See more
I received my order, although it took a while. I bought a gum repair product, when I read about it, nothing repairs receding gums anymore, too bad
I am satisfied with my purchase. The ordering process was simple, the product matched the description, and it arrived in good condition. Delivery took some time, but everything was fine in the end. I... See more
Company details
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Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.fi
4.1
Great
10K reviews
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Slow delivery and wrong item delivered.
Slow delivery and wrong item delivered.
No proper claim handling process available.
Refunding the order is not a proper claim handling. Ordered equipment should be delivered.
Fruugo refuse to deliver the ordered and paid equipment without any explanation for such action.
November 1, 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thanks for your update.
A member of our team will be in touch.
Kind Regards,
Very fast and reliable!
October 26, 2026
I received my order
I received my order, although it took a while. I bought a gum repair product, when I read about it, nothing repairs receding gums anymore, too bad
September 20, 2026
Product does not correspond what the seller states
Product do not correspond to what the seller informed, seems to be a scam.
September 11, 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thank you for your review.
I'm sorry to hear you feel this way.
We have sent you a private request through Trustpilot to receive more information from you.
Once we have received a response from you a member of the Customer Service Team will be able to contact you and assist further.
Kind regards,
The order arrived on time as expected.
August 16, 2026
Good quality and fast delivery
August 16, 2026
I ordered some TENS replacement gel…
I ordered some TENS replacement gel pads on July 31st. with a week est. delivery. Then yesterday (Aug 5th) I received tracking. The order is coming from China and will be here on Aug. 20th.
I thought I was ordering from a Finnish site, and on top of that, an over 3-week delivery time.
Update! They couldn't even send the right product. And their online support system does not even work.
Stay away from these people.
July 31, 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
fast shipping and wery good price as…
fast shipping and wery good price as part quality
August 4, 2026
First timer
First time i used fruugo,i had little doubts,but i got just what the item looked like and shipping was fast. Very happy for this first time experience and will shop from fruugo again 👍🏼
July 29, 2026
Good shopping experience
I am satisfied with my purchase. The ordering process was simple, the product matched the description, and it arrived in good condition. Delivery took some time, but everything was fine in the end. I would consider ordering from Fruugo again.
July 24, 2026
Absolute nonsense/scam
Absolute nonsense. Broken , cheap chinese product sold me with 50€. I doubt I will get my money back.
Edited:
Fruugo returned my money after I sent proof about the product. Thank you. Good customer service.
July 14, 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thank you for providing that information.
We sincerely apologise for the delayed response. We've been experiencing a very high volume of enquiries, which has extended our reply times.
A member of our team will be in touch with you shortly.
Kind Regards,
The Item arrived quite quickly
The Item arrived quite quickly. However I found the packet outside my door in the early hours. I assume it was delivered the night before. We never heard the door bell which is quite loud. Fortunately I live in a secure apartment otherwise it could have been stolen
Arrival date was 2nd or 3rd of July
July 5, 2026
Product is soo good and did home…
Product is soo good and did home delivery, great service thank you
July 4, 2026
It was a smooth a fast transaction
It was a smooth a fast transaction. Trusthworthy… keep it up
June 28, 2026
Fast shipping
June 27, 2026
Quality was good
Quality was good, delivery time was long-ish. But total price/quality. It was good
June 26, 2026
I gave 8/10 review
Well i wait little bit a long time for my packet it says that it become june 10th day 2 weeks later it came from me thats why i choose 4 stars.
June 23, 2026
scammers
Avoid this store. They sent you the wrong cable for connecting the radio, and now they won't fix the problem. Customer support can take weeks to respond. They won't give you a refund. It would be a good idea to report them to the police for fraud.
June 2, 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
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