⭐⭐⭐⭐⭐ I’m extremely happy with Flight Right and their service! ✈️ At first, I honestly didn’t believe that I would ever get any money back from Lufthansa because of my flight delay. Flight... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I frequently fly for work and last year had more than five flights that were extremely delayed or cancelled. Flightright was incredibly helpful in enforcing my passenger rights and keeping track of th... See more
Company replied
I had a good experience, even though my case took over a year to get resolved. I know there are many variables including the airline, the weather conditions, delay time, court decisions, etc. Therefor... See more
I highly recommend Flightright. My flight was delayed overnight about four years ago. Around a year ago, I submitted a compensation claim through Flightright. The process took some time, but I ha... See more
Company replied
Company details
Flightright
Written by the company
- Sichern Sie sich jetzt Ihre Entschädigung
- ✓ Kein Finanzielles Risiko: Unsere Provision wird nur bei Erfolg fällig I ✓ Hohe Erfolgsquote: 99% Erfolg vor Gericht I ✓ Experten für Fluggastrechte: Über 600 Mio. Euro an Entschädigungen durchgesetzt
Contact info
Revaler Straße 28, 10245 , Berlin, Germany
- service@flightright.de
- flightright.de
4.9
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deeply Disappointing Experience with Hidden Fees
I am extremely disappointed with my experience. A compensation payment of 400 EUR ended up as just 167.06 EUR in my account due to multiple layers of fees that were never clearly explained.
There seems to be a complete lack of transparency around how these deductions are applied, which is very concerning. On top of that, they are giving excuses such as claiming I do not have a SEPA account to justify additional charges, which is simply not true.
I have been trying to resolve this with customer service, but so far it has not been addressed satisfactorily.
I would strongly advise others to be cautious, as the final amount received may be significantly lower than expected.
April 28, 2026
Unprompted review
Reply from Flightright
Dear Diego Martin!
Thank you very much for your review. We are happy to hear that we could claim your compensation in front of court against the airline. You are right, that there were some problems on our side with the payment. Our Finance Department is in direct contact with you to clarify the issue. We will pay to you the bank transfer fees by separate payment. We hope, that you will be satisfied with this solution.
With best regards
Your Flightright Team
unfortunately they didn t answer me…
Unfortunately after a longer dealing between here and by mail, they didn t answer me anymore for the money of european form that i asked, dued to the cancelled flight right after covid 25.8.2022, and i had to pay flightright the percentuage for the paid replaced flight, but they didn t give me the 250 of european compensation that was the reason why i asked them. they lied me on the email, telling me that the compensation was paid, but it wasn't . this time i won 't take away the review once i see the money on my bank account . this was again the bot who has answered to my last mail:
"Entschludigung, ich habe Sie eingestellt um die europaiesche Kompensation einzuschalten, nicht um mir einen weiteren Schaden einzuloesen:
1 ich habe am 25.8 2022 eine Show als Dj deswegen verloren
- jetzt noch 45 euro fuer euch, wobbei mir die mir easyjet sowieso alles gegeben haette
answer via bot:
Guten Tag Frau Marugj,
Da die Forderung, nach unserer Beauftragung, an Sie ausgezahlt wurde, erhalten wir unsere Erfolgsprovision direkt von Ihnen. Wir haben Ihnen bereits eine Rechnung für unsere Dienstleistung gestellt, jedoch bisher keinen Zahlungseingang festgestellt. Bitte überweisen Sie innerhalb von 7 Tagen unsere in der Rechnung aufgeführte Vergütung an :
Flightright GmbH
Hamburg Commercial Bank AG
IBAN: DE64210500001001425153
April 23, 2026
Unprompted review
Reply from Flightright
Dear Mrs. Marugj!
Thank you very much for your review. We have explained the facts to you several times. You opened two cases at Flightright. One case for compenation and one case for ticket refund. The compensation case was paid out to you on 16th of October 2024 after we won the lawsuite against the airline. The ticket refund case we also claimed in front of court. The airline could prove that the refund was already paid out to you directly. Unfortunately you have not informed us about these fact! Latest before we opened the lawsuite (we informed you about this by E-Mail) you should have informed us! Therefore we had to withdraw the lawsuite and had to take over the costs for the lawsuite, the lawyers of the airline and our lawyers. Instead of invoicing you with the whole costs, we just sent you an invoice for our successfee (what is much lower than our costs). We think, that this was a nice treat from us.
With best regards
Your Flightright Team
quick and professional!
April 22, 2026
Reply from Flightright
Hello Family Scott-Rezai,
Thank you for your kind words – we truly appreciate your feedback. We are very pleased that we could assist you and that everything went to your satisfaction.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Amanda Nefdt,
Thank you for your kind words – we truly appreciate your feedback. We are very glad that we could support you and that everything was to your satisfaction.
Best regards,
Your Flightright Team
Hassle-free rightful compensation
It was good. I just have to send essential documents and all hassle was taken care by flightright to provide me with the right concession. I am very grateful.
April 27, 2026
Reply from Flightright
Hello Sujata,
Thank you for your kind words – we truly appreciate your feedback. We are very happy that we could support you and that everything went to your satisfaction.
Best regards,
Your Flightright Team
Amazing Job from Flightright
Amazing Job from Flightright, it tool some months but i didnt had to do anything st all. They tool care of everything and in the end i just had to give my Bank Details to receive the money
April 26, 2026
Reply from Flightright
Hello ImNotWilson,
Thank you for your kind words – we truly appreciate your feedback. We are very pleased that we could assist you and that everything went to your satisfaction.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Saher Khatib,
Thank you for taking the time to leave such a great review. We are delighted to hear that you consider us the best. We look forward to assisting you with any future flight issues.
Best regards,
Your Flightright Team
Sehr professionnel
April 17, 2026
Reply from Flightright
Hello Bakhtiyar Husiyev,
Thank you very much for your kind words – we really appreciate your feedback. We are very glad that we could support you and that everything was to your satisfaction.
Best regards,
Your Flightright Team
Top top top top
April 21, 2026
Reply from Flightright
Hello Marius H. Mitty,
Thank you very much for taking the time to leave a positive review. We are very pleased that you were satisfied with our service and are happy to assist you in the future as well.
Best regards,
Your Flightright Team
Same flight different result
I had a mixed experience with this company. My husband and I submitted separate claims for the same delayed flight. He received compensation, but I was later told my claim was unsuccessful without clear explanation.
What was most frustrating was the lack of communication and the difficulty in reaching anyone for clarification. While my first experience was good, this case has significantly reduced my trust, and I will consider using alternative services in the future.
February 23, 2026
Unprompted review
Reply from Flightright
Dear Customer,
thank you very much for your review. We have sent you an E-Mail and descibed the situation to you.
With best regards
Your Flightright Team
I frequently fly for work and last year…
I frequently fly for work and last year had more than five flights that were extremely delayed or cancelled. Flightright was incredibly helpful in enforcing my passenger rights and keeping track of things during proceedings that sometimes took up to 12 months! Thanks, folks, for your support!
April 5, 2026
Reply from Flightright
Hello Wolfgang Schmidt-Sichermann,
Thank you very much for your kind words and the great review! It's wonderful to hear that we were able to assist you with your flight issues. We look forward to supporting you with any future flight difficulties.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Sharon Dohmann,
Thank you very much for your kind words – we truly appreciate your feedback. We are very happy that we could support you and that everything went to your satisfaction.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Anna E.,
Thank you for your kind words – we truly appreciate your feedback. We are very happy that we could support you and that everything met your satisfaction.
Best regards,
Your Flightright Team
Myfilghtright and Pegasus is a disaster for the clients
After 3 months I did receive an answer that they were able to say it from the beginning, they know the Pegasus airline, they know the state, Turkey, why they did not say that from the start. This is their reply: Thank you for your patience. Due to the low chance of success, we are not able to proceed your case further.
The prospect of success in enforcing the claim depends on many factors, such as the course and reason for the flight irregularity, airline, general terms and conditions of the airline, financial situation of the airline, the airline’s registered office, place of jurisdiction, competent court, requirements of the courts, current case law, etc.
Of course, you are free to contact the airline Pegasus Airlines directly. We hereby assign all claims against the airline Pegasus Airlines assigned to us by the passengers back to the passengers.
We would like to thank you for your trust. In case you experience any other flight irregularities, please feel free to contact us again.
Good to know:
The good news is that you can claim for compensation up to 3 years backdated. Start now with the free claim check.
April 3, 2026
Unprompted review
Reply from Flightright
Dear Marc
Thank you very much for your review. Please send us your case number so we can check your case and see what went wrong.
With best regards
Your Flightright Team
Good service
March 26, 2026
Reply from Flightright
Hello Kunde,
Thank you for your kind words – we truly appreciate your feedback. We are very pleased that we could support you and that everything was to your satisfaction.
Best regards,
Your Flightright Team
Reply from Flightright
Hello Jan,
Thank you very much for your positive feedback! We are glad to hear that everything worked smoothly and you were satisfied with our service. Wishing you a punctual and stress-free next journey!
Best regards,
Your Flightright Team
Great
Was a quite complex case, it took over 2 years but they managed and I got some compensation money back. Simple and great!
March 20, 2026
Reply from Flightright
Hello Luca,
Thank you for taking the time to leave such a positive review. We're delighted that we could assist you successfully, even with a complex case, and help you receive compensation. We look forward to supporting you with any future flight issues.
Best regards,
Your Flightright Team
you cyou can just trust them to do the job for flight right an just trust them to do the job…
you can just trust them to do the job for flight right
March 11, 2026
Reply from Flightright
Hello LUCAS/SUSANN,
Thank you for your kind words – we truly appreciate your feedback. We are very pleased that we could support you and that everything met your satisfaction.
Best regards,
Your Flightright Team
They got my money back
They got my money back! 😍🙏🏻 it was impossible with myself trying
March 8, 2026
Reply from Flightright
Hello Shirin Falakboland,
Thank you very much for your kind words – we truly appreciate your feedback. We are delighted that we could assist you and that everything turned out to your satisfaction.
Best regards,
Your Flightright Team
Great job! Highly recommended!
I received an email requesting the bank details and at first I thought it was a scam... and yes also because I had made this dispute related to a flight 10 years ago... yes 10 years ago and frankly I had really removed it! And instead they DON'T! They worked over time and in the end they reached the unexpected result THE REFUND! Great I would say, thanks!
March 4, 2026
Reply from Flightright
Hello Marco,
Thank you for your kind words – we really appreciate your feedback. We are very happy that we could support you and that everything went to your satisfaction.
Best regards,
Your Flightright Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.