Flysmarter Reviews 

I’m very happy with Flysmart! They helped me sort out my flight within just a few hours. The communication was simple, fast, and very efficient. Everything was handled smoothly and professionally.

I can definitely recommend Flysmart and would use their service again!

Standard booking is ok, but if need changes there might be missunderstandings.
After a few emails all went well smoothly.

Still: NOT a German dependency! EXPENSIVE Swiss service-number with English commnication!
Germans would call this a fraudalent website...

The main idea behind this company is to fleece the customer for every penny possible. Our flight in April was cancelled by the airline due to the war in the Middle East. Without offering any alternatives, Flysmarter informed us that a fee of €50 per person (€150 total for the three of us) would be deducted from the refund. When I refused to pay the fee, they sent completely unprofessional responses. Here is a quote from one of their emails:

Dear customer,

We acknowledge and understand your concerns about the administration; however, please note that this situation creates a lot of extra work and additional costs for us. We have staff members working overtime each day; oftentimes working in the weekend to handle all cases and to assist all customers.

In other words, as the aggrieved party in the flight cancellation, I was expected to pay the salaries of these unprofessional employees as well.
After I refused, they stated that the airline was holding the funds and that it was no longer their problem. Ultimately, I managed to get a full refund only by initiating a chargeback through my bank. The entire process took more then three months.

At the same time, I received a full refund for the return tickets I had booked on another platform within a few weeks, without any questions asked. I recommend avoiding these people; they have no place in business.

perfect and fast communication. Getting very fast answering for rebooking flights. its a good platform for booking flights. very polite management.

It is the first time I booked with Flysmarter. I appreciate the good communication until now. Thank you.

URGENT: Gold Member ghosted. Booked in March. Partner airline found a 14-digit ticket on 057 stock, but FlySmarter failed to sync it properly, and Air France says the ticket cannot be found!!! Look up my booking immediately, fix the data link with Air France, and call me back. I'm supposed to fly in less than 24 hours.
- Dahlman

Flysmarter offered the most competitive price for the flights I desired. The tickets were available within 48 hours and the baggage options were also taken into account.
I had one exchange with the after sale service (about the baggage) and they replied satisfyingly within minutes!

I would strongly advise others to think carefully before booking through Flysmarter based on my recent experience.

After purchasing my ticket, I encountered significant difficulties in getting customer support. Email responses were either extremely delayed or not helpful, and when I tried to contact them by phone, I was charged an additional fee for the call. Despite paying for phone support, I was ultimately told to communicate only via email.

As a paying customer, I expected timely assistance and effective support when issues arose. Unfortunately, my experience has been frustrating and disappointing. I have never dealt with a booking agent that made it so difficult to obtain help after a purchase.

I hope Flysmarter improves its customer service processes in the future. Until then, I would recommend that travelers carefully consider other booking options to avoid the difficulties I have experienced.

Very good and helpfull Customer Service. Helped me to Cancel booking almost free of charge!

I once encountered an airport strike at my destination. With very limited time, the company’s staff were extremely dedicated and responsible. They responded promptly and patiently, helping me rebook my flight and answering all my questions. In the end, they even helped me find a very perfect solution. I am very satisfied and truly grateful for their professional support, which made my trip go very smoothly.

Very fast answers and immediately action on my request.

The flight company has cancelled my flight. I have been trying to rebook my ticket through this website for already few days and they are ignorant, do not reply my e-mails after the first step communication. I might find myself in trouble, because all the tickets for the needed flight are almost sold out.

I had a great experience with flygcity’s customer service and booking process.

Booking a seat reservation retroactively went smoothly in no time at all and I even got the seats I wanted!
Thank you!

I booked a flight through FlySmarter and an unintended flight option was selected during the booking process due to what appeared to be a system-related or unclear selection step.
I noticed the issue immediately after completing the booking and contacted support right away to correct it. Despite this very fast reaction, I was still charged a cancellation/administration fee.
While I understand that service fees may apply in general, I believe this situation was caused by the booking interface itself rather than a deliberate customer mistake. Unfortunately, this was not taken into account in their response, and no goodwill solution was offered.
Overall, I am disappointed with how the case was handled, especially given the immediate communication after booking.

I was very satisfied with the support I got in an administrative matter. Within minutes I got a reply with the solution to my matter. I very much appreciated the support, thank you....

Very poor customer service. Frustrating . Paid for gold subscription. They said they are open for calls everyday. But could not reach them. Cancelled my flight without giving any options.

The customer service was very patient and attentive. A very good experience.

I would like to sincerely thank the Flysmarter customer service team. We were helped incredibly quickly and easily.

Our issue was handled very promptly, and a suitable solution was found in no time. We would especially like to highlight the friendly and helpful staff, who were always professional and committed.

Thank you very much for this excellent service!

I had a great experience with FlySmarter support. I needed an old flight invoice from 2 years ago and didn’t have any booking details. Their team responded quickly and provided the invoice without any hassle. Really impressed with the fast and helpful service!