ElleSilk Reviews 

I initially left a very negative review and wanted to provide an update after completing the return process.

To be fair, although the return process was a bit stressful and I was concerned after reading so many negative reviews online, the refund was processed successfully in the end and the customer service proved to be reliable and responsive.

In my opinion, the quality is not comparable to the silk pieces I own from reliable brands. The fabric is much shinier and lacks the natural wrinkling that I would normally expect from silk. Although these pyjamas are less expensive, they are simply not for me.

Unfortunately, the non-refundable items will go unused, as I still have doubts about whether they are truly made from 100% silk. After performing a simple wet test, the fabric did not develop the slightly rough, tacky texture that silk often exhibits when damp. I also found the briefs to be far more stretchy than I would normally expect from pure silk.

I appreciate that the company honoured the refund and handled my case professionally. However, I would encourage potential buyers to read both positive and negative reviews and make their own judgment before ordering.

Based on my experience, I cannot recommend ElleSilk.

I purchased a black robe advertised as premium 100% Grade 6A, 22 Momme Mulberry Silk as part of Order #1000029599. I have owned and cared for silk garments for many years and am very familiar with how quality silk should feel, behave, and respond to proper care.

The robe appeared acceptable when it arrived, although I personally felt that the fabric was thinner than I expected for a garment marketed as premium 22 Momme silk.

I wore the robe once and then hand washed it exactly according to the care instructions. I used cold water and a gentle detergent specifically formulated for silk and delicate fabrics. No machine washing, harsh detergents, bleach, or improper treatment were involved.

After this single careful wash, the robe developed significant puckering, distortion, and an uneven texture. I documented the condition with photographs and contacted customer service.

In my opinion, the robe did not perform as I would expect a premium Grade 6A, 22 Momme Mulberry Silk garment to perform after one careful hand wash. While I cannot verify the exact composition or grade of the fabric, the quality and durability I experienced were far below my expectations based on the product description.

What disappointed me most was not only the condition of the robe but also the company’s response. I provided photographs and a detailed explanation of how the garment had been cared for. However, my refund request was denied on the basis that the issue became apparent only after the robe had been worn and washed.

The two pajama sets included in my order were never worn or washed, and I did not request a refund for them. My complaint concerned only the black robe and its performance after normal use and proper care.

Order #1000029599

Beautiful fabric for both bedding and clothes. Very well made. Excellent and communicative customer service team as well. They have been very patient with me and the items delivered are exquisite

An excellent, high quality product but very slow delivery with no explanation or communication. At this price, I expected more as these details matter

I ordered custom silk scarves for a private event and could not be happier with the results. The silk is beautiful and luxurious, and the printing captured even the finest details of my design with remarkable clarity. The colors are rich and sophisticated. I couldn't be happier with how this turned out.

The entire process was smooth from start to finish, with clear communication, quick turnaround, and careful packaging. I would absolutely work with this company again.

Beautiful craftsmanship, rich colors.... bought 4 silk travel lingerie bags as gifts but now I am keeping one for myself. Shipment was timely, safely packaged. Excellent experience.

Poor quality sewing. 2.5 stars rounded up. Both the pyjama bottoms of the 2 sets I purchased had the elastic switched around the wrong way, making the waistband lumpy. In addition, the silk was of poorer quality than that from other suppliers of silk pajamas I have used in the past. Though the service was prompt and the designs nice, I certainly won't be purchasing again from this company.

Quality and shape are good

I just received them and I am OBSESSED!!!!!
I never find pajamas that fit me correctly. I’m so happy, I can’t stop smiling. I’ve never spent this kind of money on
something like pajamas, but these are worth every penny.

100% Scam. Do not buy. Horrible experience with return that still has not happened. Product must also be dry cleaned IF you get real silk

I ordered a duplet and bed linen from ElleSilk. They are very soft and of excellent quality. I am very pleased.

I recently bought this summer silk-covered silk filled duvet from ElleSilk. The quality is superb, I get cool touch and smooth feel every time I use it for beauty sleep. I can finally sleep well at night and wake up refresh in the mornings.

Based on its quality and comfort, I am very happy with all the ElleSilk products. It worth more than the price.

Great products Wonderful costumer support. Many thanks

I have bought ElleSilk bedsheets, duet cover , silk clothes many times. They are very good quality and I am very happy about my purchases. I have recommended the product to my friend.

Good quality product, my wife loves the set.

Very beautiful camisoles. The silk is nice quality, quite dense, defensively worth the price. Also the sewing is impeccable.

Prompt shipping, just as luxurious as promised, will return for more ☁️ 💤

I was looking for somewhere to buy silk nightwear as the cost in the UK is exorbitant. I have Severe ME and it has now reached the point where I can only tolerate silk next to my skin. ElleSilk items are incredible value! Not only do they look stunning but the ability to choose options for piping and colours and to submit measurements to have the items made to your specific requirements is unprecedented in the UK!

ElleSilk is a great source for silk wear. I have ordered multiple times from them and never been disappointed in the garment. Combined with the information available on the website about grades of silk and aftercare, it has been my go to shop for silk.

Seems to be good quality silk. Customer service generally very responsive.