elektrizitaet-berlin.de 

Do not be misled by low tariffs on price comparison websites. Choosing this supplier has been a complete nightmare.

Here is what you need to know before signing any contract with them:

Non-existent Customer Support: If any error occurs with your meter or billing, do not expect them to help. Phone calls lead nowhere, and emails are either ignored or answered with generic automated templates. They will simply dodge responsibility.

Refusal to Correct Mistakes: Even when notified promptly about administrative or technical issues, they fail to cooperate with local network operators to resolve the matter. Instead, they pass the burden onto the customer.

Withholding Documents & Funds: They delay issuing final bills far beyond statutory deadlines. This leaves former tenants in limbo, making it impossible to settle accounts or retrieve rental deposits from landlords.

Suppressing Genuine Reviews: Rather than fixing their terrible customer service, they actively spend effort trying to remove negative reviews by falsely flagging honest feedback as "defamation."

The only way to get any response from them is by filing a formal complaint with the official Energy Conciliation Body (Schlichtungsstelle Energie).

Save yourself the stress, time, and money—stay away from this company.

NOT RECOMMENDED
I would give 0 Stars if i could. Reasons:
1. Payday changed from mid of month to first of month in between the first year.
2. After 12 month, raise of costs.
3. After cancellation of contract and stop paying, letter with warning fee instantly. Competitor was already under contract.
4. Processing time / responding time 5x longer than competitor.
5. Want Photo of electricy meter although the consumed electricity was almost exactly the number expected: 2630 via 2600kWh.

Conclusion: there are several points that makes this company untrustworthy. NOT RECOMMENDED

worst service ever, promise but don't do anything. changed the consumption 20% up in first month and I heard the cancel the contract after 11 months so they don't have to pay the bonus.

the worst service I have ever had. An unknown person cancels my contract with them without my authority and they say they cannot do anything about and put the phone down on me. outrageous. I now have to get the authorities involved as this is fraud and they dont care at all.

This company owes me a large sum of money. It tries to scam you in every way they can and I've been trying to fix a problem that they produced, for over 6 months.
At first they filed a ridiculously high number as my meter reading, even though I had already given up the real number (much lower) with a picture as proof. I had to pay a high fine when they should have been the ones paying me for paying more than I should have the previous year. And still, the monthly fee is probably twice what it should be. Whenever I call or send an e-mail I am asked for patience, that they're working on it or sometimes I don't even get an answer. Most of the time I am met with rudeness even though I try to be calm and listen.
I will switch companies the moment I get the chance. What a nightmare.

Fraud. Changed the tariff before it starts.