Quickly send. Article appears new and in good state. Contact with the shop was correct and answered my questions to satisfaction. The product can’t be evaluated because it waits for registration / p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super pleased with the overnight 'morgen in thuis' delivery service from e-bikeaccu.nl. Their online chat support was professional and helpful, which allowed me to finalize the purchase of a new Bafan... See more
Company replied
We got the batteries stollen on Sunday. I ordered the batteries in the same day, and on Tue I received them home. Fast delivery was very important. I also chatted via whatsapp with them to get the con... See more
De prijs van de accu was erg laag vergeleken met een origineel via de fietsenmaker en de levering was supersnel. De accu is niet te onderscheiden va de defecte accu en past perfect
Company replied
Company details
Written by the company
Welkom bij E-bikeaccu.nl! Wij zijn dé specialist in Nederland op het gebied van e-bike accu’s, met jarenlange ervaring en uitgebreide kennis van verschillende merken en modellen. Bij ons staat kwaliteit en service voorop: van het adviseren over de juiste accu tot het leveren van betrouwbare, hoogwaardige producten waarmee je zorgeloos kunt blijven fietsen. Onze missie? Iedere e-biker laten genieten van een krachtige en betrouwbare rit, zonder zorgen over de accu. Daarom bieden we een breed assortiment aan nieuwe accu’s die voldoen aan de hoogste kwaliteitsstandaarden, geschikt voor diverse e-bike merken en typen. Een goed werkende accu is essentieel voor optimaal rijplezier, en wij helpen je graag om de juiste keuze te maken. We zijn trots op de positieve feedback van onze klanten en werken continu aan verbetering. Wij waarderen jouw mening en nodigen je uit om jouw ervaring met ons te delen. Of je nu bij ons hebt gekocht of advies hebt ingewonnen, jouw feedback helpt ons om onze service en producten nog beter af te stemmen op jouw wensen. Bedankt dat je ons vertrouwt met jouw e-bike avontuur – we helpen je graag vooruit!
www.e-bikeaccu.nl
Written by the company
- Wij van e-bikeaccu.nl delen uw passie voor e-bikes. Bij ons staan service en een scherpe prijs centraal, zodat u weer volop kunt genieten van uw e-bike. Met een groeiend en steeds ruimer wordend assortiment e-bike accu’s en laders proberen wij dit voor iedere e-bike gebruiker te verwezenlijken.
Contact info
Netherlands
- klantenservice@e-bikeaccu.nl
- e-bikeaccu.nl
E-bikeaccu.nl
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from E-bikeaccu.nl
Goedendag, hartelijk dank voor uw review.
Fijn om te horen dat u telefonisch goed bent geholpen en uw bestelling al de volgende dag in huis had. Wij doen ons best om onze klanten zo snel en prettig mogelijk te helpen!
Wij wensen u veel plezier van uw aankoop en veel prettige fietskilometers toe. 🚲
Fast and reliable service.
September 29, 2026
Quickly send
Quickly send. Article appears new and in good state. Contact with the shop was correct and answered my questions to satisfaction.
The product can’t be evaluated because it waits for registration / pairing. Software was missing by my gazelle dealer and needs to be ordered.
September 23, 2026
The order was ok .and on time
May 18, 2026
Reply from E-bikeaccu.nl
Goedendag, hartelijk dank voor uw review. Fijn om te horen dat uw bestelling goed is verlopen en op tijd bij u is aangekomen. Wij waarderen uw positieve beoordeling.
Wij wensen u veel plezier van uw aankoop en veel prettige fietskilometers toe. 🚲
Good price and quality
March 2, 2026
Reply from E-bikeaccu.nl
Thank you for your positive review!
We’re glad to hear that you’re satisfied with both the quality of the product and the price. We really appreciate your trust and support.
Enjoy your purchase and happy cycling!
Reply from E-bikeaccu.nl
Thank you for your positive review!
We’re pleased to hear that you’re happy with the quality, fast delivery and competitive price. We really appreciate your trust and hope you enjoy your new battery!
Happy cycling!
Fast delivery
June 30, 2026
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
We are pleased to hear that your order was delivered quickly. We always strive to provide a smooth and efficient service, so it is great to know that everything went as expected.
If you have any further questions, please feel free to contact us. We wish you lots of enjoyment with your purchase and many pleasant cycling kilometres 🚲
I was confused to choose the right…
I was confused to choose the right product after talking with them by email the help me to make a right decision and am satisfied
January 3, 2026
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
We are pleased to hear that our email support helped you make the right choice and that you are ultimately satisfied with your purchase. It is always great when everything matches your expectations so well.
If you have any further questions, please feel free to contact us at any time. We wish you lots of enjoyment with your purchase and many pleasant cycling miles 🚲
Great prices on tires that are commonly…
Great prices on tires that are commonly used in my shop. Quick delivery was also a plus.
June 1, 2026
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
We are glad to hear that you are satisfied with our competitive prices on the tires you regularly use in your workshop, and that the quick delivery was a positive experience for you as well. It is great to know that both pricing and logistics meet your expectations.
We wish you many enjoyable cycling miles with your purchase. If you have any questions, please feel free to contact us at any time. 🚲
fast response on the chat
fast response on the chat, fast delivery, and the charger works good, thank you
May 28, 2026
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
We are very pleased to read that you experienced fast response via chat, quick delivery, and that the charger is working well for you. It is great to know that everything has met your expectations and that you are satisfied with both our service and your purchase.
If you have any further questions, please feel free to contact us and we wish you many enjoyable cycling miles.
Everything was perfect
Everything was perfect. Fast delivery and easy Order.
My vacation is now super and I can cycle.
May 27, 2026
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
Great to hear that everything went perfectly, with fast delivery and an easy ordering process. We’re especially glad that you can now enjoy your vacation and go cycling! 🚲
If you have any questions, feel free to contact us anytime. We wish you many enjoyable rides and lots of cycling fun!
Wrong product sent
February 16, 2026
Reply from E-bikeaccu.nl
Good afternoon, thank you for your review and for sharing your feedback.
We are sorry to hear that you initially received an incorrect product. According to our communication, you contacted us promptly and we provided you with a free return label. Unfortunately it can happend, that we deliver the wrong item, this is because we are all human. Therefore we try to suggest the best solution.
The returned item has arrived with us today, and as previously communicated, the correct product will now be shipped to you.
For this reason, we are sorry to see that you felt the need to leave a one-star review, as we are actively working to resolve the situation as quickly as possible.
Should you have any further questions regarding your order, please do not hesitate to contact us. We are happy to assist you.
Great selection and support
Super pleased with the overnight 'morgen in thuis' delivery service from e-bikeaccu.nl. Their online chat support was professional and helpful, which allowed me to finalize the purchase of a new Bafang battery for our Dolly e-cargo bike. The battery was compatible and worked right from the start (after it was fully charged!)
January 30, 2026
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
We’re delighted to hear that you were pleased with our overnight delivery service and that our online chat support helped you finalize the purchase smoothly. It’s great that the Bafang battery was compatible and worked perfectly after charging! 😃
We wish you lots of enjoyment with your battery and many happy kilometers on your e-cargo bike! 🚴♂️✨
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
We’re glad to hear that the delivery was super fast and that your order arrived well packed! 🙏😊
We wish you lots of enjoyment with your purchase and many happy kilometers on your bike! 🚴♂️✨
Great after service!
Great after service!
Had purchased a battery for them, after a few months we discovered that there was a defect. The company provided great service and communication throughout the process to resolve the issue!
January 21, 2026
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
We’re glad to hear that you were satisfied with our after-sales service and that we could help resolve the issue with your battery quickly and smoothly. Great communication is very important to us! 😊
We wish you lots of enjoyment with your battery and many happy kilometers on your bike! 🚴♂️✨
I bought a batteryPhylion XH370 13J Wall-ES 37V 14Ah | bicycle battery + charger from E-bikeaccu and…
I bought a battery from E-bikeaccu and I’m very satisfied. The battery works perfectly, holds the charge well, and the delivery was fast. I recommend!
December 28, 2025
Reply from E-bikeaccu.nl
Good day, thank you very much for your review. We’re delighted to hear that the battery works perfectly, holds the charge well, and that the delivery was fast. It’s great to know you’re satisfied and would recommend us. If you have any questions, please feel free to contact us. Enjoy your purchase and many pleasant cycling kilometers!
Reply from E-bikeaccu.nl
Good day, thank you very much for your review. We are delighted to hear that you had such a positive experience and appreciated our prompt service. Ensuring our customers receive excellent support is very important to us. If you have any questions, please feel free to contact us. Enjoy your purchase and many pleasant cycling kilometers!
Fast and good!
November 21, 2025
Reply from E-bikeaccu.nl
Good day, thank you very much for your review.
We’re delighted to hear that you were satisfied with the quick processing and smooth service — just the way it should be!
If you have any further questions, please feel free to contact us. Otherwise, we wish you lots of enjoyment with your purchase!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.