Ever since I bought my bike, the service has been abysmal. The staff at the Amsterdam Noord store are arrogant; one man in particular speaks to customers as if *he* were the customer. It is impossible... See more
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See what reviewers are saying
Great service from Rinck! Rinck delivered our electric bike and provided excellent service. He explained clearly how everything works, what we should pay attention to, installed the pedals, and m... See more
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Vivid and such a common sense between salesperson and customer. Visited the La Souris store in Utrecht Amsterdamse straatweg. Ralph was directly, helpfully and skillfully in his own way and showed m... See more
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I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobielen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Black Friday
3.6
Average
19K reviews
Asks customers to review
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Reply from La Souris
Dear,
Thank you for your lovely review! Great to hear that Lucas provided you with such excellent service. We'll be sure to pass on your compliments to him. Enjoy your purchase and see you next time at La Souris!
Kind regards,
Nadia
La Souris
Always present to help
Always present to help, and assist on the questions proposed by me.
Very polite, and friendly.
October 30, 2026
Reply from La Souris
Dear Pedro,
Thank you for your kind review! Great to hear that you were well assisted and that our team was able to answer all your questions. We really appreciate your feedback and hope to see you again. Enjoy your ride!
Kind regards,
Hailey
La Souris
PLEASE AVOID THIS COMPANY
Ever since I bought my bike, the service has been abysmal. The staff at the Amsterdam Noord store are arrogant; one man in particular speaks to customers as if *he* were the customer. It is impossible to get in touch via email—no one has replied to my messages for two months, despite several follow-ups. This is my second bike, as the first one was stolen. I had purchased a service package for 300 euros, which should have been applied to the repairs for this second bike—especially since I received an email confirmation stating that the service package would be transferred from the stolen bike to the new one. Instead, that didn't happen, and I ended up having to pay 220 euros for a simple service and a front-light repair!!!!!!!! I’ve been scammed.
October 30, 2026
Reply from La Souris
Dear,
Thank you for sharing your experience. We are sorry to hear that you are disappointed with our service and the way your situation has been handled.
We understand your frustration regarding the transfer of your service package from your stolen bike to your new bike, especially since you received confirmation by email that this would be arranged. We also regret that you have had difficulty getting in touch with us and that this has caused further frustration.
Regarding the repair costs, our mechanics are always able to explain and confirm the costs involved before carrying out any work, so that customers know what to expect.
We sincerely apologize for the inconvenience and disappointment you have experienced. This is not the level of service we strive to provide.
Kind regards,
Team La Souris
It was a good experience
It was a good experience. Great customer service and knowledgeable towards the products.
October 27, 2026
Reply from La Souris
Beste,
Thank you for your lovely review! We're happy to hear that you had a great experience with us and appreciated our customer service and product knowledge. Enjoy your purchase, and we hope to see you again at La Souris!
Team La Souris
Reply from La Souris
Dear,
Thank you for your feedback. We’re sorry to hear that you experienced such a long waiting time. We understand how frustrating this can be and sincerely apologize for the inconvenience. We’re continuously working to improve our service and appreciate your patience and understanding.
Kind regards,
Team La Souris
The boy explain to me everything so…
The boy explain to me everything so good and calm. He took the necessary time and he was very kind . Definitely good service
October 28, 2026
Reply from La Souris
Hello!
Thank you for your lovely review! 😊 We're delighted to hear that our colleague took the time to explain everything clearly and made you feel comfortable throughout the process. Your kind words mean a lot to us, and we'll be sure to share your feedback with our team. Enjoy your ride!
Kind regards,
Team La Souris
I have to say that this is the worst…
I have to say that this is the worst company I have ever had to deal with.
My 17-year-old daughter has just come home in tears after collecting her bike from your shop. We had to hire a car large enough to transport the bike, which cost us additional money, only to discover now home that she she still cannot even use it because she was not provided with the login code required to access it.
The issues started after only two months of ownership when the bike's screen stopped turning on. Since then, trying to get any help has been an incredibly frustrating experience. There appears to be no customer support phone number, and whenever we try to call, the line simply disconnects. Getting hold of anyone for assistance has been impossible. I wrote many emails and no one once responded.
The bike was then in for repair for five weeks. We were informed by phone that the bike was ready for collection and that the repair was covered under warranty. This was also Amsterdam that phoned but we dropped it off in Utrecht so it had to be sent there hence more delays, When my daughter arrived at the shop in Utrecht to collect it, she was unexpectedly asked to pay and had to argue her case despite having already been told that everything was covered. This should never have happened, especially to a 17-year-old customer collecting a bike on her own with her friend.
On top of the inconvenience of being without the bike for more than a month, we have incurred additional costs hiring suitable transport to collect it, and we are still left with a bike that cannot be used because the necessary login code was not provided.
All my daughter wants is a bike that works. The lack of communication, poor customer service, lengthy repair time, and the way she was treated during collection have been extremely disappointing. I would appreciate an urgent response and a resolution to these issues but i doubt we will hear anything back.
October 27, 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for sharing your experience. We are truly sorry to hear what your daughter has been through. We completely understand how upsetting this situation must be for both of you, especially after such a long repair process and the additional costs you have incurred.
Having to wait five weeks for a repair, being unexpectedly asked to pay despite having been told the repair was covered under warranty, and then discovering that the bike cannot be used because the login code is missing is absolutely not the experience we want our customers to have. We are also very sorry that your daughter felt she had to argue her case when collecting the bike on her own. We understand how uncomfortable and frustrating that must have been.
We sincerely apologise for the lack of communication and the difficulties you have experienced trying to reach our customer service team. We understand that all your daughter wants is a bike that works, and that is a reasonable expectation.
We would like to investigate this matter and help find a suitable resolution as soon as possible. Could you please send us a private message with your order number and the details of the repair? This will help us look into the situation, including the missing login code and the payment issue.
Once again, we are very sorry for the inconvenience and disappointment caused. Thank you for bringing this to our attention.
Team La Souris
Reply from La Souris
Dear,
Thank you for your positive review! Great to hear that you found the purchasing process fast and easy. We wish you lots of enjoyment with your purchase and hope to see you again at La Souris! 😊
Kind regards,
Nadia
La Souris
Reply from La Souris
Beste,
Thank you for your kind review! We're glad to hear that our colleague was patient and took the time to help you. We really appreciate your feedback and hope to see you again at La Souris! 😊
Met vriendelijke groet,
Nadia
La Souris
Very nice fast and friendly
Very nice fast and friendly. I made mistake with online order and they helped right away Jesse and Joep are very good
October 25, 2026
Unprompted review
Reply from La Souris
Dear Lilian,
Thank you for your great review! We're happy to hear that Jesse and Joep helped you so quickly and kindly with your online order. We'll be sure to pass on your compliments to them. Thanks for choosing La Souris, and enjoy your purchase!
Met vriendelijke groet,
Hailey
La Souris
Very disappointing customer service
Very disappointing customer service — I decided not to buy the bike
I visited La Souris in Eindhoven intending to purchase a new electric bike for approximately €1,550, with the intention of paying in three instalments. I was a serious customer, ready to make the purchase and take the bike home.
Instead, I spent approximately 45 minutes to an hour speaking to different employees, trying to get clear answers about the bike, the payment arrangements, the warranty and what would happen if the bike developed an electronic problem immediately after purchase.
Unfortunately, the service was extremely disappointing. The employees seemed rushed, there was a lack of clear communication, and I struggled to get straightforward answers to perfectly reasonable questions. When I tried to clarify that I was asking about the warranty and what would happen if the bike developed a fault after leaving the shop, the conversation kept returning to the instalment payment arrangements, which was not what I was asking about.
Eventually, I asked if another Employer would assist me because the employee needed to go to lunch. I understand that staff need breaks, but I was standing there ready to pay for a bike and simply wanted someone to complete the sale and explain the terms properly. The situation became increasingly frustrating, and I felt that my time and my business were not being taken seriously.
During my visit, I also witnessed another customer complaining about a delayed bike delivery and receiving a bike with a different-coloured seat than the one ordered. She was told she might have to wait another four to six weeks. I also heard staff discussing difficulties contacting the manager.
These experiences made me seriously question the level of organisation and after-sales support I could expect if I purchased a bike and subsequently encountered a problem.
Ultimately, I decided not to buy the bike. I would rather take my money elsewhere than make an expensive purchase without confidence that my questions will be answered and that I will receive proper support if something goes wrong.
A customer spending this amount of money should be able to expect clear information, professional communication and confidence in the product and the service behind it. Unfortunately, that was not my experience at La Souris Eindhoven.
Based on my experience, I cannot recommend this store.
October 24, 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for sharing your experience with us. We are sorry to hear that your visit to our Eindhoven store did not meet your expectations. We understand that purchasing an electric bike is a significant investment and that you should be able to expect clear information, professional service and confidence in both the product and the after-sales support.
We regret that you did not receive the clarity and assistance you were looking for regarding the warranty, payment options and potential technical issues. We also take your feedback about communication and the overall experience in our store seriously.
Your feedback will be shared internally so that we can review your experience and identify areas for improvement. We are sorry that we were unable to provide you with the confidence you needed to proceed with your purchase, and we appreciate you taking the time to bring these concerns to our attention.
Kind regards,
Team La Souris
I bought 3 bikes from your guys are all…
I bought 3 bikes from your guys are all in time delevered.
October 22, 2026
Reply from La Souris
Dear Suso,
Thank you for your positive review! We're happy to hear that all three bikes were delivered on time. We really appreciate your trust in La Souris and hope you enjoy your bikes. Enjoy the ride! 😊
Kind regards,
Hailey
La Souris
I am extremely disappointed with your…
I am extremely disappointed with your service. I placed my order on October 7th and was supposed to receive it on October 19th. However, I have now received an email informing me that I may not receive my order until November 15th.
I tried to contact your customer service team, and I was assured that my order would arrive in the meantime. Unfortunately, I am still waiting, and nothing has been delivered.
This is completely unacceptable. Not only is the delay unreasonable, but the lack of communication and the false assurances I have received have made this experience even more frustrating.
I expect a clear explanation for this delay and a concrete solution as soon as possible. I am extremely dissatisfied with the way this situation has been handled and the poor level of customer service I have received.
I hope you will take this complaint seriously and resolve this matter without any further delays.
October 21, 2026
Unprompted review
Reply from La Souris
Dear Ana,
We are truly sorry to hear about your experience and understand your frustration regarding the delay in your delivery and the lack of clear communication. This is certainly not the level of service we strive to provide.
Please be assured that we have immediately forwarded your case to our planning department, requesting that your order be scheduled for delivery as soon as possible.
We sincerely apologize for the inconvenience and disappointment this situation has caused. Thank you for bringing this to our attention, and we appreciate your patience while we work towards a solution.
Kind regards,
Hailey
La Souris
The employee was friendly and had a…
The employee was friendly and had a wonderful manner.
October 20, 2026
Reply from La Souris
Dear,
Thank you so much for your kind words! We're happy to hear that you had such a positive experience with our colleague. We'll be sure to pass along your compliments. 😊
We hope to welcome you again at La Souris!
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear,
Thank you so much for your lovely review and recommendation! We're happy to hear that everything has been perfect. We really appreciate your support and wish you lots of happy miles with your La Souris!
Kind regards,
Hailey
La Souris
Misleading delivery estimation to force sales
from 10 days delivery to 65 days delivery and it even came in a wrong color with no justification. Very unprofessional
October 16, 2026
Reply from La Souris
Dear Sandro,
We’re sorry to hear that your experience with La Souris did not meet your expectations. We understand how frustrating it must have been to wait 65 days for an order that was initially expected to arrive within 10 days, especially when the product was delivered in the wrong color.
Your order was placed during the summer period, when increased demand can lead to longer-than-usual delivery times. However, we understand that this does not take away from the frustration caused by the delay and the incorrect color.
We can see that your order has since been completed. We sincerely apologize for the inconvenience and appreciate your feedback, which helps us improve our communication and service.
Kind regards,
Hailey
La Souris
Very disappointing service and communication.
Thank you for your prompt response. However, a few questions remain unanswered.
Could you please confirm how we should proceed with my son’s bike, including the expected repair time and whether you can provide a replacement bike?
I would also like confirmation that you will reimburse the Swapfiets costs already incurred, now exceeding €100, as well as any further costs until my daughter’s bike is repaired and returned.
.I bought two electric bikes for my children from their Haarlem shop and paid for a maintenance contract. The maintenance service has been extremely poor. My daughter’s bike has now been in for repair for over six weeks, and I haven’t been able to reach the shop. In the meantime, I’m paying for a replacement electric bike through Swapfiets.
The person who originally sold me the bikes was incredibly efficient and kind, but unfortunately no longer works there. A very disappointing experience since then.
October 1, 2026
Unprompted review
Reply from La Souris
Dear Inez,
Thank you for sharing your experience. We’re sorry that you’ve had to wait so long for your daughter’s bike and that you’ve had difficulty reaching us. We understand how frustrating this must be, especially when you’re paying for a replacement bike in the meantime.
We’d like to let you know that the repair has now been completed and the bike is being scheduled for return delivery. We’ll keep you informed as soon as there is an update regarding its return.
We apologize for the inconvenience and the lack of communication throughout this process. Thank you for your patience.
Kind regards,
Team La Souris
Reply from La Souris
Dear,
Thank you for your kind review! Great to hear that you’re happy with our service and the fast delivery of your e-bike. We wish you lots of enjoyment and many safe rides! 😊
Kind regards,
Hailey
La Souris
Nice service
October 15, 2026
Reply from La Souris
Dear Pavlos,
Thank you for your kind review! Great to hear you had a positive experience with our service. We hope to see you again! 😊
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear,
Thank you for your review! Great to hear that you had a positive experience with our customer service. We really appreciate you taking the time to share your feedback.
Kind regards,
Nadia
La Souris
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