I honestly do not understand what is happening with La Souris anymore. You keep replying to me here on Trustpilot, making it look like you are trying to help, but my problem is still not solved. You have my email address. You have my telephone number from the order. You also have the other WhatsApp number I gave you. You have contacted me by phone before, so you know how to reach me. You told me that you were trying to contact me through WhatsApp. I have used another WhatsApp number to contact you, and the message went through. But when I contact you from my main WhatsApp number, I receive no response. You asked me for my other number, I gave it to you, and then you stopped responding again. I genuinely do not understand what is happening. Am I being blocked?
Today it is three weeks since I ordered the bike. I did not receive the bike, and I am still waiting for my refund. So my order and my money have been stuck with your company for three weeks.
I have also contacted In3, and they told me that they have contacted La Souris by email regarding this matter. I am still not receiving any proper response from you.
You previously called me and told me that I would receive the bike in two weeks. I clearly told you that I could not wait two weeks because I needed the bike immediately. The reason I ordered it in the first place was because your website showed that the bike was available.
If the bike was not actually available and you could not deliver it as advertised, then why can you not simply refund my money?
You have all my contact details. You do not need to keep saying that you are trying to contact me through WhatsApp. Call me. Email me. Contact me directly and solve the problem.
I am asking La Souris one simple question:
Why are you still holding my money after three weeks when I never received the bike and have already requested a refund?
Please stop giving me a nice public response on Trustpilot while nothing is actually being done behind the scenes. I don’t want another general apology or another message saying that you will contact me. I want my refund. Please resolve this matter.

SCAM! Order placed over a month ago, bike never arrived. Support ignores my 4 cancellation requests and now they ask for a review? Disastrous customer service. Avoid this shop!

Very good 👍, and the other one is that 👌

Today I came to the shop to buy my electric bike for my work. The gentlemen behind the counter helped me perfectly. He knew how to speak my native tongue. That made the experience even better

Good service and experience
Thanks Umit

Terrible. The bike was quite good but the service made me sick. The shop in Amsterdam is always full of clients complaining, they are nit reachable over rhe phiene and never respect a deadline. Usually you waste twi jours in their shop just to be sent away without a resolution. Unfriendly and rude

Good afternoon, dear customers! I'm leaving another review about my terrible experience with this company. Today is September 5th, and since we haven't received any news about the bike, we returned to Haarlem. The employee couldn't even explain where our bike was, and of course, it hasn't been repaired yet. I have a question for the service center manager: why are you so disrespectful to your customers? Why should I waste so much time and stress? How long should I listen to your promises? My child can't get to school based on your promises! And why can't you take the necessary part from the new bike and transfer it to ours? At the end of our visit, the employee was able to get through to the service center, and they once again promised us that the screen should arrive on Monday, September 7th, and the bike should be in Haarlem on September 15th. Of course, no one trusts me, but I'm already really interested in when this will all end. I think as compensation from you I expect a one-year warranty on this screen, that would be fair!

Hi
We bought a bicycle 6 August at la soris doetichem delivery was 2 weeks after 2 weeks bicycle was there but not in working condition so it had to be returned to the workshop to be fixed up to now no communication from la soris to us cant phoned them always busy dont answer the phones email.them numerous times no respons whatsapp them no response so what to you go to the shop they cant help you it is the warehouse so when will i receive my bicycle Order number864809
This is the poorest service i have seen in my life pathetic

Very disappointing experience with La Souris – Order #865759

I am extremely disappointed with my experience with La Souris and the way my order has been handled.

On 7 August 2026, I ordered a Qreate City Pro A Onyx Blue. At the time of placing my order, the bicycle was shown as available. Based on this information, I placed the order and arranged financing through SprayPay, which was approved.

After waiting for around 14 days, I was informed that the bicycle I had ordered was not actually available. Since then, I have contacted La Souris several times and even visited the Amstelveen store personally, trying to find a solution.

The most frustrating part is that the Amstelveen store told me that the same model I originally ordered was available at two other La Souris locations. However, instead of arranging the internal transfer of the bicycle to Amstelveen, I was told that I should go to another location myself and collect it.

I asked La Souris to transfer the bicycle to Amstelveen, which I believe is a completely reasonable request. I am the customer who placed and financed the order; I should not be expected to solve an internal stock and transportation issue between La Souris stores myself.

After all this waiting, I was then offered other alternatives, including a Qreate City Air Surf Blue, which is approximately €300 cheaper than my original bicycle, and later a Qreate City Pro Jetty Black 2.0, which is not the bicycle I ordered and would apparently only be ready in week 38.

At this point, I am honestly exhausted and extremely frustrated with the entire situation.

I have been patient and have repeatedly tried to cooperate and find a reasonable solution. However, I simply want what I originally ordered: the Qreate City Pro A Onyx Blue.

I do not want a cheaper model, I do not want an unsuitable alternative, and I do not want to keep waiting because of an internal problem within La Souris.

I also believe that, after this long delay, the incorrect availability information, the poor communication and the time and effort I have had to spend dealing with this issue, La Souris should offer appropriate compensation for the inconvenience and the situation I have been put in.

La Souris, I am asking you directly:

Please take responsibility for this situation and provide a fair and concrete solution.

I still want my original bicycle, and I am willing to continue with my order. If La Souris genuinely cannot provide the exact bicycle I ordered, then I expect a genuinely equivalent or better bicycle at no additional cost, together with appropriate compensation for the long delay and inconvenience.

I hope that someone at La Souris will finally take this matter seriously and resolve it properly.

Order number: 865759
Order date: 7 August 2026

I am not asking for special treatment. I am simply asking La Souris to deliver what I ordered and take responsibility for the problems that have occurred on their side.

Mustafa i bought the fatbike from him ,he really helped with everything

Iwas happy that whenever I call for assistance you have been always there but one thing which I didn’t agree with is that when I went to pick up my bike someone on counter was not nice to me he was to rude and Iwas like no let me call you back. When I called you, you responded immediately and my bike is still there at your location in noord but am gonna use Alma pay to pay and I will pick it up

I order a bike after a week they called me to inform me they don't have the color i ordered, I asked the to cancel the order because i can't wait so long, he said ok we cancel your order.But they did not pay back the money I paid in3, I emailed a cancellation form to them, called them but nobody is responding, I think I am scammed and I don't know what to do!!

Just got new fat bike for my work. Mustafa helped me a lot! He explained everything and was very kind and professional! Thank you! Good luck!

One star is way too much.
I left my scooter on 11th of June,
Get it back on 2nd of September. Yes, 3 months for a simple wheel reparation.
I sent one several mail but really nobody gives a shit about my scooter.
I really have no words for what happened.
On top of this the guy at shop of amsterdam, yesterday on 2nd of September broken the right mirror in front of me. He ordered a new one said “it’s from the house after he broken for is incopemtence”
Plus you give me the scooter back with the broken lest break.
I pay the insurance of the scooter for 3 months.
You even give me a little discount for all this waiting and for all you done.
If a scam have a name it will be la Souris.
Simcely I hope you bankrupt soon.
I sincerely hated you.
Not kind regards
Fabio
Reduzzi

The personal was very nice, and they did a great job, i will come again there.

I purchased a bike online on August 5 and was informed it would arrive within 4 to 10 days. After 29 days, I received a call—the first communication during the delay—and was told the bike was ready for pickup at the Tilburg store. When I went to collect it the same day, I was told it was not ready and would require another day. When I asked why, the worker responded with hostility, shouting without explanation; the only remark was that he could cancel the order if I wished, even though I had simply asked, “If you called me this morning to pick up the bike, why didn’t you call again to say it was your mistake and the bike is not here?”

Bought a bike and never received it. You just get ripped off. The money is gone. Buy your bikes somewhere else!

Please don’t reply here with some dumb apology. That’s just a lie!! You don’t do anything at all. The phone hotline doesn’t work. Nobody answers on WhatsApp anyway, and emails are ignored. The absolute worst company in the country. Hopefully, filing a report with the police and the ACM for fraud helps.

Stay away from this store.

Terrible experience with La Souris Arnhem. My bike developed a battery problem after just one day, yet instead of taking proper accountability, they refused to give me a full refund. They deducted money because it was a store order and because of the kilometres already on the bike, despite the issue occurring almost immediately after I received it.

The way this was handled felt incredibly greedy and completely unfair. Customer service was disappointing from start to finish, and instead of finding a reasonable solution, they simply hid behind their terms and conditions. I would seriously think twice before buying from this company.

Report them to the acm along with everyone else don’t waste your time arguing with crooks

Store is equipped greatly. Little longer waiting time, but it was worth it.
Thnx