I've been a repeat customer for around two years now and I'm a really big fan of Disturbia. I especially love their pants and skirts which I frequently wear to work. Shipping is always quite fast an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us
ABOUT DISTURBIA
Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.
3 Silverton Court, NE23 7RY, Cramlington, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The gold coating on the soap dispenser I received came off a week after it was delivered. I submitted a request to customer service for a store credit and never heard back.
Ordering was easy. Shipping was relatively quick. Items were quality. I intend to order a lot more from this company!
I ordered 4 dresses and after fitting decided to keep 2. But after washing one dress the stitches turned white. I send in a complain and that was taken care of. The guy who mailed me was super kind and the problem was solved really quick. I got my money back the same hour. The other dress is very beautiful and I love wearing it.
I love my dress, it is a perfect fit, so well finished, and a bargain from the sale. The fabric has an unusual print, something I appreciate and look for when purchasing.
Great quality and amazing customer service, when the first dispatch got lost they sent me a new one. Highly recommend.
Apparel quality was mediocre and not well thought out. Returns are expensive. I understand they have to ship across the pond but in the return stage they didn't make it clear or transparent their return address so you could price your own shipping label.
Knowing the quality is spotty, sizing is funky, and returns are half the cost of some of the items, I will likely not be a customer.
I had to exchange my order twice before I found the right size for me - the process was quick and easy! super happy with the ability to find the perfect fit.
My order was delivered very quickly with no issues
The quality and comfort is fantastic! Shipping was fast and communication was thorough. Great overall experience!
This is without a doubt my new closet website. Its goth. Its whimsy. It mysterious. Its reasonably price. Looking forward to every next order
US customer here. Having spent so much money here, I'm the highest tier in their rewards system but with NO free returns benefits like outside the US which is stupid. Otherwise returns/shipping is from Ohio and pretty quick, as is customer service response in general. Clothing quality is a hit or miss, pay attention to what materials the fabric is.
Package was not delivered correctly, my message asking for a refund got no response
Excellent quality and extremely comfortable boots which arrived the day after I placed my order. Packed beautifully as well in the box
All my items were of great quality and fit. I will continue to order from Disturbia for all occasions
Really cool products, well made, fast shipping. I've found items are large for size and have had to size down everything I've bought but LOVE them all!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.