Very good quality canvas print and the wooden frame is beautiful! I’m super pleased but the only reason for 4 stars and not 5 is that the wooden frame didn’t have a hanging mechanism attached. After a... See more
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Ordered our frames for a gallery wall and the quality and packaging was absolutely professional and proper. Was very happy with the delivery time as well. Overall had a great experience with Desenio'... See more
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I purchased a few prints from this website after buying some from my favourite (but much more expensive) website, to add some art and character to additional rooms in the house. Unfortunately, I found... See more
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I ordered from them quite a while back and my expereince was fine. The quality of the frames is horrendous (especially for how much you pay for them. They stained my walls. The quality of... See more
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Company details
Written by the company
Als onze klanten blij en tevreden zijn, dan zijn wij dat ook!
Contact info
3.6
Average
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
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"Be careful" when considering to place…
"Be careful" when considering to place an order here is my recommendation. My parcel could not be delivered and was returned. The process in solving this is taking already more than 5 weeks and still pending. The company is requesting a charge of EUR 20 and coming back with emails and questions several times. No action. No solution. I would stay away from this company.
August 29, 2026
Unprompted review
Very poor quality
Very poor quality. It looks like the poster was printed on fax machine.
July 16, 2026
Unprompted review
Reply from Desenio.nl
Hi, Artur,
Thank you for your review.
We are truly sorry to hear that you were not satisfied with the quality of your poster. To help resolve this issue, we have just sent an email to you. We look forward to our further communication and to making things right for you.
If you have any further questions, please do not hesitate to contact us.
Have a wonderful day.
DESENIO
Terrible customer service
Terrible customer service! I ordered several items and still haven’t received a tracking number or even a confirmation email. Every time I contact them, I get an automated response saying that a customer service representative will contact me. It’s been 8 days and I still haven’t heard from anyone.
The website states delivery within 3–5 working days, but I’m still waiting with no updates at all. Very disappointing experience. Be careful before ordering from this company.
June 1, 2026
Unprompted review
Reply from Desenio.nl
Dear Samantha,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in your order and the lack of communication.
We understand how disappointing it is not to receive an order confirmation, tracking information, or timely support, especially when our stated delivery timeframe has passed.
During this period, we were implementing a new system to enhance customer satisfaction and improve our order and delivery processes. Unfortunately, this transition has caused temporary disruptions in order processing and customer communications, which is not the experience we aim to provide.
We are actively working to resolve these issues.
Please contact us directly with your order number and contact details so we can urgently investigate your order and provide you with a clear update.
We appreciate your patience and your feedback, as it helps us improve. We hope to have the opportunity to restore your confidence in our service.
- Desenio -
Missed delivery date, impossible to track package and to talk to a human
They advertise delivery in 3-6 working days, it's been almost two weeks and no sign of the package. It's impossible to talk to anyone in customer service as they have bots replying to emails. Really frustrating.
EDIT: It's been almost a month and the package is still not here.
May 1, 2026
Unprompted review
Reply from Desenio.nl
Hi Francesca,
We are very sorry to hear that you still have not received your order. We can see that you contacted us on 13/05 during the evening hours, when our customer service department was already closed.
Please note that our customer service opening hours are:
Monday, Tuesday, Thursday and Friday: 09:00–16:45
Wednesday: 10:15–16:45
Weekends and holidays: Closed
We do our very best to respond to all customer enquiries within 48 hours. Thank you for your understanding.
Our customer service team has just sent you an email so that we can look into your issue together and resolve it as quickly as possible.
DESENIO
Very poor
Very poor.
I purchased a canvas with from this company. I of course understand that with buying online you may expect slight differences with the in person product to that of the website pictured product, however the item I received was completely different.
The canvas was pictured to be brown with a very small hint of soft green in certain places. When it arrived the whole image was predominantly green and not a soft green but a seemingly lime green which looked even worse mid day.
I sent this information to the customer care team along with pictures of the item. Unfortunately, they did not assist with my query and they still made me pay the delivery fee which is not acceptable considering the item is significantly different to what was expected.
I was of course happy to return the item however the fact they still made me pay the return fee is very very poor.
If you want to avoid disappointment do not shop here. Customer care team do not help either.
February 4, 2026
Unprompted review
Reply from Desenio.nl
Hi Jade,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how disappointing it can be when a product looks different in person than anticipated, and we regret any frustration this has caused. Your comments have been forwarded to our customer care team, who will reach out to you directly to review your case in more detail and see how we can best assist you.
Thank you again for bringing this to our attention.
Kind regards,
Desenio Team
Ordered many times - return policy is illegal
We found a solution together. Thank you Desenio.
January 8, 2026
Unprompted review
Reply from Desenio.nl
Hi Gladys,
Thank you for your message. We’re sorry to hear about your frustration and for any inconvenience caused.
We would like to clarify that the delivery time of 2–5 business days stated on our website is indicative only. As clearly outlined in our Terms and Conditions, our company is obligated to deliver the goods within 30 days from the order confirmation date. This information is publicly available and can be found on our website.
According to our records, the parcel was returned to us as undeliverable after multiple delivery attempts. As the shipment was not collected, this situation is not considered a standard return, as the delivery process was initiated and completed on our side.
As the products were made to order, a 50% deduction was applied to cover production and handling costs. In line with our Terms and Conditions, customers are required to accept delivery of their order. If a parcel is not collected or is refused, a non-collection fee is applied.
We apologize for the complications this situation may have caused. However, in this case, the applied charges are in accordance with our stated policies.
Thank you for your understanding.
DESENIO
Terrible print quality
Terrible print quality, if you look from the poster a bit closer you can see how bad it is printed. I have other posters from other providers to compare to, and there is a big difference. Their support is not that helpful though.
January 10, 2026
Unprompted review
Reply from Desenio.nl
Dear Boban,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the print quality did not meet your expectations.
This is certainly not the experience we want our customers to have. Our customer support team would be happy to look into this further and help find a suitable solution.
DESENIO
Reply from Desenio.nl
Thank you so much for your kind review! We’re glad to hear you found the upload process easy, the selection straightforward, and the prices competitive. We really appreciate your support and hope to see you again soon 😊
High-quality art with something for every style
I’m honestly so happy with my experience with Desenio. The quality of the prints exceeded my expectations — the paper feels premium and the colors are beautiful, crisp, and true to the photos online. Once I put them up, they completely transformed my space and made it feel more finished, cozy, and personal.
What I love most about Desenio is the variety. There truly is something for every home, every style, and every color palette. Whether you like minimal, modern, cozy, bold, or artistic designs, you can easily find pieces that fit your taste. I had so much fun browsing and curating prints that really reflect my personality.
The artwork looks amazing in my place and I constantly get compliments on it. It’s such an easy way to refresh a room and make it feel special without overdoing it. Overall, a great shopping experience, beautiful designs, and excellent quality — I’ll definitely be ordering again and recommending Desenio to friends.
December 30, 2025
Unprompted review
Wrong Measurements Listed
They say their measurements are in centimeters and that’s why they “round up”. So be cautious what size frame you buy. My frame literally states it is 12x16in and then when I got it it was 11.6in or something like that. And they have customers pay for returns. They responded that they are “European and use centimeters.” Well then don’t list it in inches. List it in centimeters. Somehow they figured out the calculation to inches on the actual product, but not on the website. The product itself is cheaper than I expected too.
December 28, 2025
Unprompted review
Reply from Desenio.nl
Hi,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further questions or doubts, please reach out to our Customer Service team directly.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Print quality is terrible
October 24, 2025
Unprompted review
Reply from Desenio.nl
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
DESENIO
20eur for a returned package.
Wasn't able to pick up my order in time, was charged 20eur for the return....
October 21, 2025
Unprompted review
Reply from Desenio.nl
Dear Em.,
Thank you very much for reaching out to us.
We are very sorry to hear about this situation. This is certainly not the experience we want our customers to have, and we truly apologize for any inconvenience caused.
Unfortunately, we are unable to contact you regarding your order as we do not have any details about it. Could you please share your order information with us? Once we have these details, we will do our very best to assist you and find a solution regarding the return fee.
We sincerely apologize again for this situation and look forward to resolving it for you as quickly as possible.
Kind regards,
DESENIO
Do not order from this place
Do not order from this place. I put in an order and never received any updates that it had been shipped. I reached back out to check the status of my order and they told me it had gone to a collection point. There was no communication about this. When I went to the DHL collection point I could not retrieve my package as there was no code to pick it up. I contacted Desenio countless times asking for a refund and no one would take any responsibility in helping me. Do not order from this place.
September 11, 2025
Unprompted review
Reply from Desenio.nl
Hi,
Thank you for your review. We understand your frustrating situation. Unfortunately, emails may end up in spam, so we advise you to always double-check that. I can see that we have been in constant communication with you regarding your order. Unfortunately, due to non-collection, it was returned to us and refunded.
Desenio
Customer servie was TOP
I ordered from them quite a while back and my expereince was fine.
The quality of the frames is horrendous (especially for how much you pay for them. They stained my walls.
The quality of the print is really mediocre. I would not recommend the service to friends,
BUT!
My order was damaged during shipping (their packaging is insufficient to protect the fragile contents), and the customer service was extremely nice. They gave me options, and I chose a refund.
All in all, it's ok, but I would not recommend it based on quality.
August 18, 2024
Unprompted review
Reply from Desenio.nl
Hi Jessica,
Thank you for your feedback. We always strive to enhance our products and services, and your feedback allows us to do just that.
We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
/ DESENIO
I've placed another order
I've placed another order. I've now placed more than six orders, posters and frames. I'm incredibly happy with everything. Shipping is fast, and you're kept very well informed about the order process. Customer service is easy to reach, and everything is neatly packaged. I appreciate that the posters are rolled up and placed in a sturdy box. I'm very satisfied. The selection is so diverse and big. Something for everyone. Thank you.
July 20, 2025
Unprompted review
Fast to take your money, Slow to return it.
Fast to take your money, very slow to return it. I filled out their return form and was prompted to check my email for the return shipping label. It never came. I filled out their customer service form, sent 6 emails and used their AI chat, still haven't heard back from them or received my return shipping label. DONT TRUST THEM! Terrible (NO) Customer Service
August 4, 2025
Unprompted review
Reply from Desenio.nl
Hi Stephanie,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with our return process and customer service.
We are continuously working on keeping down our response time to assist our customers as swiftly as possible. Our response time at the moment is 0-2 days. The customer service team has now contacted you to resolve the matter regarding the return label.
We wish you a lovely rest of your day!
Kind regards,
DESENIO
Frame arrived damaged
One of the frames I bought arrived damaged. I sent two emails with attached photos to the Desenio customer service about this but I never received a reply.
January 27, 2025
Unprompted review
Reply from Desenio.nl
Dear customer,
We are truly sorry to hear about the issue you encountered with your frame and the lack of response from our customer service team. We completely understand how frustrating this must be, and we apologize for the inconvenience.
Unfortunately, based on the information provided, we are unable to connect this to any specific order. To assist you further, could you kindly provide your order number? Once we have that, we’ll be able to look into this matter and help resolve it as quickly as possible.
Thank you for your understanding, and we look forward to assisting you!
Kind regards,
DESENIO
Great products
April 3, 2025
A scam??
I ordered a really cool piece of art from this company. It was never delivered… they now claim it could not be delivered and they cannot redeliver and the cost of failed delivery is €20…
Feels like it’s fake and then they cancel your order and then charge you for the privilege?
March 22, 2025
Reply from Desenio.nl
Dear customer,
Thank you so much for sharing your feedback, and we’re genuinely sorry to hear about your experience.
We’ve looked into your order and can confirm it was sent to the pick-up point you selected during checkout. We sent you a tracking link by email, and updates were also available via the delivery service and our website. Unfortunately, the parcel was returned to us because it wasn't collected within the specified time.
We strive to make this process as clear and transparent as possible. All information regarding delivery procedures, return policies, and any related fees—such as handling, non-collection, or customs charges—can be found on our website and in our Terms and Conditions.
We completely understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused. If there’s anything else we can assist with, please don’t hesitate to get in touch directly.
Warm regards,
DESENIO
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