Westwing Nederland Reviews 

I purchased a chair expecting it to arrive within a week. It has now been two weeks, and my order status still shows “wordt verwerkt.”

I’ve contacted customer service twice, only to receive a very robotic response referring to delays caused by a new warehouse system. But what about actually investigating whether my order has been properly registered and is progressing through the system?

If there are delays, customers should be informed proactively and given a realistic estimated delivery time. Instead, I’m left with no clear information and no indication of when (or even whether) my order will arrive.

Very disappointing experience so far.

Extremely disappointing experience — sofa ordered in April, still no sofa.

I honestly don’t even know where to start with this review, because I never expected to have an experience like this with Westwing.

I ordered my sofa on 9 April 2026. The original estimated delivery window was 22–26 June 2026.

I understood that delays can happen. I am reasonable, and I know that unforeseen circumstances can affect deliveries. A small delay would not have been an issue. But what has happened here goes far beyond a normal delivery delay.

I moved into a new home and bought this sofa specifically for my living room. I did not have another sofa to use while waiting. I have therefore been without a sofa since moving, and I have been waiting for this order since April.

And the most frustrating part is that Westwing did not proactively contact me about the situation. I had to contact them myself to find out what was happening. Since then, there has been a long back-and-forth of communication, yet I still don’t have a sofa.

Now, in August, I have been given a completely new estimated delivery window of 12–19 October.

That’s approximately nine more weeks of waiting.

At that point, I will have waited around six months for a sofa that was originally supposed to arrive in June.

But here’s what makes the situation even more difficult to understand:

When I go onto Westwing’s website today and simulate placing a brand-new order for the same sofa, I am given approximately the same nine-week lead time.

So I have a very simple question:

What has actually happened with my order since April?

If someone placing a completely new order today is being given essentially the same delivery timeframe as me, after I have already been waiting for four months, what progress has actually been made with my order?

I don’t want to speculate about what is happening behind the scenes. I simply expect transparency and an honest explanation.

I have also made it clear that I do not want to cancel the order. After waiting this long, cancelling would simply mean starting over with another company and potentially waiting several more months for another sofa. I want the sofa I ordered.

But if Westwing expects me to wait until October, I believe there needs to be a meaningful solution to the situation they have created.

I have been patient. I have been understanding. I have accepted that delays happen.

But waiting six months for a sofa while having no sofa at home is not a normal delivery delay.

This isn’t just about money or compensation. It’s about the complete lack of certainty, transparency and consideration for the customer.

I genuinely hope Westwing resolves this properly, because I would much rather update this review with a positive outcome than continue escalating the matter.

But at this point, I cannot recommend Westwing based on my experience.

Order: #3224426
Ordered: 9 April 2026
Original delivery: 22–26 June 2026
Current estimated delivery: 12–19 October 2026

I ordered a mirror from Westwing on 9 July, with a promised delivery time of max. 7 working days.

The order was marked as dispatched, but PostNL never received the parcel. After several contacts with customer service, Westwing eventually admitted that the order had been lost and offered me a replacement (This was already way more working days than 7!). I accepted because I trusted them to resolve the problem, with the conditions that rhey could guarantee the order would arrive no further 8th August.

Unfortunately, the replacement has now failed too. When it was supposed to arrive, there was still no tracking information and the order remained “In Progress”. Westwing has now told me that the replacement hasn't even left the warehouse and that delivery is expected between 17–24 August.

So a mirror that should have arrived around mid-July may arrive more than five weeks after ordering — and only after I repeatedly contacted customer service myself.

What frustrates me most is not that something went wrong; these things happen. It's the lack of accurate information and the amount of effort required from me to get any answers.

I have now cancelled the replacement and requested a refund. They also offered a 25% voucher, but after this experience I have no interest in ordering from Westwing ever again.

I gave Westwing a second chance and they failed again to deliver.

I received my mirror with a damaged frame. I contacted customer service several times and provided photos of the damage.

The final solution offered was either to return the mirror, return the damaged part, or accept a €40 refund for a mirror that cost around €219. Unfortunately, I no longer had the original packaging, making a return impossible, and no alternative solution was offered.

What disappointed me most was not the damaged product, but the lack of flexibility in resolving the issue. I cannot recommend this webshop based on my after-sales experience.

I ordered over 400 Euro worth of items and their site confirmed a 3 to 7 day delivery window. However it has been weeks since I’ve made my order without an update or delivery. I submitted a customer service ticket and no follow up has been made.

We've bought a lot of glassware from Westwing, and we've been very impressed with both the quality and the design. One item arrived broken, but their customer service resolved the issue promptly and without any hassle. Overall, we're very happy with our experience and would definitely order from them again.

I ordered a sofa with a promised 8-week delivery time. After those 8 weeks passed, I had to contact the company myself to ask where it was. Only then did one member of staff tell me it would take ANOTHER 8 weeks, although they couldn't even explain why. They said they would investigate and email me with an update. That email - surprise surprise - never came.

To make matters worse, this delay isn't even reflected in my online account, which I can still access. If I hadn't called, I would have had no idea there was a delay at all.

I've since exercised my rights under Dutch consumer law and requested to cancel the order and receive a full refund. They simply aren't replying.

Every time I try to follow up, I have to start from scratch because they insist they "can't respond from this email address", despite the fact that I've repeatedly asked them to update the email on my account. I've been promised multiple times over the phone that this would be done, but it never is. I'm still able to log into my account and verify my identity, yet they refuse to fix such a basic issue.

At this point, I genuinely don't know whether I'll ever receive the sofa I paid 2.5k for, or whether I'll ever get my money back.

This easily has been the worst customer service experience I've ever had. Complete lack of communication, broken promises, and now they're ignoring a lawful cancellation request. I would strongly advise anyone considering ordering from this company to think twice.

This review is for Westwing Greece, which does not have its own page yet. I ordered three items, and the first two arrived on time with no issue. It was a mess dealing with this company to receive the third and most expensive item, which was weeks late. First they gave me the wrong shipping information, so I could not check the order status. Then, for over a week after I contacted them, they insisted it was with their shipping company partner in Poland and that they could not reach them. When I finally reached the shipping company in Poland myself, they informed me the item was with Westwing and had never left their warehouse. Then Westwing couldn't reach *their own warehouse* to check the item's status.

Finally it transpired that the company could not honor my purchase. It was sold out more than a month after I first ordered it, and for some reason this affected my order — even though they assured me it had been in the warehouse. Where did it go? It's unclear whether my item ever existed or they gave it to another customer and lied to me in the meantime.

This company exhibits total incompetence — there is no communication among various teams, and customers are left chasing down answers by ourselves. I regret giving them my money and my business.

It's a hell of a nightmare. I've ordered 2 storage boxes (order number 3525014) on May 31st, now it's July 6th, but nothing has been delivered. Their customer service's phone number for the Netherlands is out of order, so I had to contact them via the Belgium number. In more than a month, the only response I'd received (exactly a full month later, after several contact attempts) was that they were checking what could have happened, but no (at least estimated) delivery date or any reasonable explanation was provided. The customer service representatives are poorly trained (if you're lucky to speak to one of them), they can barely access your profile and order history. Let alone solve or properly forward a complex complaint. The only two options provided were to wait indefinitely for them to do the very basics of their job or to cancel. I'm glad I did the latter but at the same time absolutely disappointed, because of this huge waste of my time. Will they refund me accordingly and in an acceptable time frame? Nobody knows. Run for your lives.

we have been waiting for the bed for months since march, the order was delayed and then suddenly when we were suppose to received it they just cancel the order without explanation. I send a message and no resolution.

Update: The company replied that orders may be canceled due to quality or logistical issues. However, this explanation is difficult to accept when the exact same bed is still being sold on their website. It is disappointing that the only resolution offered was an apology and a small voucher, which does not even cover the price difference because we originally purchased the bed during a sale.

EDITED AND UPDATED:

SCAM ALERT- UNABLE TO RETURN CHEAP DROP SHIPPED PRODUCTS!

Our products arrived, nothing like the photos on their website, which I now think is ALL A.I. The products looked cheap and dropped shipped from CHINA.

Then they make it impossible to return.

These scumbags hide their return behind a broken webpage and then trying any other means is just ignored, we sent several emails, no response and called, no answer.

We are now taking it further and creating a case against them.

BEWARE BIG TIME CHINESE DROP SHIPPING SCAMMERS.

UPDATE:

So after ignoring calls, emails and messages, after this review, suddenly I got a response and they sent a return label.

I immediately returned the junk products and low and behold it is now three months later and still no refund in my account.

So not only will they scam you with drop shipped products and A.I photo's but they will also refuse your refund.

I wish I could give 0 stars.

Waited for weeks for my order and they delivered the wrong thing. I've sent them a message and clled them 5 times but it just keeps rining and then cut off.

The wrong item was delivered. When I opened the box, something else was in it

Amazing choice, good delivery

MODERN AND NICE THINGS TO BUY AND GREAT CUSTOMER SUPPORT

I placed an order with Westwing in February worth over €500, including two coat racks and several bathroom items. The order was delivered in early March in two separate boxes. Unfortunately, none of the items met my expectations, so I returned everything immediately.

According to PostNL, both return shipments were received by Westwing on March 17. I was informed that I would receive a refund within two weeks. However, weeks later, I am still waiting for more than €500,-.

I have contacted customer service numerous times by phone and email. Each time, I am given a different explanation — a system error, delays, or that the issue has been escalated. Despite repeated assurances, nothing is actually resolved. I am continuously being sent from one representative to another without any concrete action.

So far, I have only received a partial refund for one item (which was in a separate box, today, €200,-), but the rest of my refund is still missing. The lack of accountability, transparency, and urgency is extremely frustrating.

At this point, I expect Westwing to take responsibility and process the remaining refund immediately. This experience has been very disappointing and stressful, and I would strongly caution others before ordering.

I was suppose to have 10% sorting but never received the code

This westwing company is so badddd that after buying chairs a couple of years ago, were the quality of TEMU products. THEY Have been constantly spamming my inbox with emails without an option to unsubscribe from such lousy and awful links That i have been receiving 3 years even after blocking them i still get their #$%&/() email promotions. STOP that shii

Since ordering the Sofia sofa from Westwing, we have faced continuous troubles and challenges:
- After waiting 9 weeks for this sofa we received it broken in several places and completely unusable
- The delivery service is highly unreliable. The delivery was initially delayed by a week as the driver did not show up on the agreed date and did not inform us of this unilateral change, despite us staying home from work to receive the sofa. For the retrieval of the broken item, here again we waited a full day at home for them to come pick it up as agreed and the delivery service never showed up, which means that we had to inconveniently be on home office twice for nothing. It also seems that we were responsible for repacking such a big item for it to be sent back, which is highly inconvenient and puts yet another burden on our shoulders for a product we received broken.
- Despite several outreaches to westwing customer service via phone calls and email, we still do not have without any answer or clear information on a timely replacement (as we do not wish to wait another eight weeks) or refund process. Customer service is misleading, telling us they’ve created tickets to expedite a replacement, that they will provide an answer in writing (which we are still waiting for days later) or scheduled a specific time for pick up which then seem to not appear in our files.
- We are stuck with a big sofa and dusty wrappers in the middle of our living room for more than a week with no clear way forward.
We will not be ordering from Westwing again after this highly disappointing and frustrating experience and would not recommend for anyone to order this sofa as despite the high price point the quality is very poor

Our long waited table arrived, but unfortunately it was badly damaged, so we had to sent it back. It was a very big table impossible for us to re-pack it for returning.
Westwing sent postnl@home to pack it for us, and returned it. Within a reasonable time we got our money returned. There was some delay because the table was not traceable in the first place