Delightfulflora Reviews 

19,253
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,202 reviews, most reviewers were unhappy with their experience overall. Many customers frequently encountered significant issues with delivery, noting that orders often arrived late, on incorrect dates, or were not delivered at all. People also expressed considerable disappointment with the product quality, as many received flowers that were small, wilted, or did not resemble the advertised pictures, sometimes arriving without water and quickly perishing. Conversely, a small portion of people felt satisfied, reporting timely deliveries and finding the flowers beautiful, fresh, and well-presented, often matching online descriptions. Some customers also appreciated the easy and straightforward ordering process.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing disappointment that items were smaller... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process easy,... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing disappointment that items... See more

Service

Consumers find service to be ambiguous, with many expressing delight and satisfaction, praising the amazing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I ordered flowers for my sister it let me pick next day delivery but it didn’t explain that you were not guaranteed that delivery date !!! Also I received an email from Royal Mail with delivery t... See more

Rated 3 out of 5 stars

💐 Delightful flora have a beautiful range of flowers at an affordable price. The ordering process was both easy and rather smashing. I ordered a bouquet for my Aunt who was delighted with them ! I... See more

Rated 3 out of 5 stars

Definitely not as nice as they look in the photo as advertised. Was very small and basic. Not worth the money could of got a bigger bouquet from the supermarket.

Rated 1 out of 5 stars

Item came on day selected, however flowers aren't worth money. I can buy similar in asda, Tesco, Sainsbury's etc for much much less. DON'T buy from here be as well walking to shops and buying yoursel... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

19K reviews

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Asks customers to review

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Replied to 42% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(19,253)

1,206 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered flowers for my daughters…

I ordered flowers for my daughters birthday for next day delivery. They did not arrive. They arrived the day after her birthday and were delivered to a neighbours house because she was at work. The company said ' oh we got the day mixed up with a previous order' . Nonsense and birthday surprise ruined! I asked for a refund but they didnt even acknowledge the request.
The bouquet itself was nothing like the photo and i would have been better off ordering from a supermarket and it would have been far far cheaper. I will never use this company again. Don't waste your money. This is a truely honest review

July 20, 2026
Unprompted review
Rated 4 out of 5 stars

A great way to say Thank You

I can’t get out due to cancer But lots of people help me And sending flowers using DelightfulFlora Is a great help so I can say thank you. I my friends love the flowers teddy etc Thank you

July 21, 2026
Unprompted review
Rated 3 out of 5 stars

Ordered a large sized bouquet for an…

Ordered a large sized bouquet for an Anniversary gift. The picture sent to me when delivered was nothing like the colours of the flowers ordered and if it was a large sized bouquet I dread to think what the small one looked like. Very disappointed

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful flowers

Easy to order with a great discounts flowers absolutely gorgeous , very colourful and delivered on time. Flowers were in perfect condition on arrival would highly recommend this company

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting service and poor quality flowers

Ordered a medium size bouquet of lilies and roses and received 3 lilies. Paid for premium delivery with a selected date arrived a day late. Brought a birthday balloon on website looks a decent size no measurements on website but turned up a very small balloon on a stick.

Customer service don't exist in this place. Emailed asking why I paid premium and my flowers were late to be told they deliver 1-2 days past the delivery date due to royal mail delivery times. Even though I had an invoice and a email stating what day they were going to deliver on. Asked to escalate my complaint and was told Customer service deal with complaints too.

Explained to them they had breached a legally binding contract under the Consumer Rights Act and now they don't answer emails or just hang up when I ring.

July 14, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful fresh flowers

Beautiful fresh flowers. The recipient was over the moon. One star deducted as they were delivered a day late. Maybe don't offer a Sunday delivery if it's not guaranteed. Other than that, all good and I would use this company again.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Had flowers delivered today for her…

Had flowers delivered today for her birthday . She seems very happy with them. I was a bit sceptic ordering these for the first time as I didn't read the reviews which don't give the company much praise. Overall I didn't have any issues with the company .

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Flowers were dead within 3 days!

Flowers were dead within 3 days!
Had flowers delivered to my elderly mum, they cost £30. They were delivered Thursday lunchtime and today Monday they are in the bin dead.
Contacted delightful flora and was told that it's a 3 day policy on flowers and there was nothing they could do. Explained that I only found out by paying my mum and impromptu visit or I would of ever known as my mum wouldn't of said anything. I was less than 24 hours over their policy any nothing but an apology. DISGUSTING SERVICE.

Be careful, this company offer attractive discounts but quality is very poor and disappointing.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thank You flowers

The flowers were sent to a company from myself as a Thank You. They have sent me photos of the flowers and they are beautiful. 1st time used this company but will use them again. Had to contact them to change the day and it was not an issue.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered funeral flowers

Ordered funeral flowers, funeral was Monday. They couldn’t give me a time for delivery on the Monday. They delivered sundays but the funeral parlout is closed, so asked for it to be delivered to me on Sunday before the funeral, thinking a day would be ok. I had a message from Royal Mail saying they would be delivered the Saturday, I messaged and said please don’t deliver Saturday as the flowers will be no good for Monday. I paid an extra £4.99 for specific delivery. No response, do t use for time specific events

July 18, 2026
Unprompted review

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