DEAS Reviews 

My experience with this property management company has been completely frustrating. They added an unauthorized charge of 2,327 DKK directly to my automatic rent withdrawal without prior notice or agreement. They never once mentioned that I would have to pay for this, and they simply put whatever items they wanted on the bill, trying to charge me for standard maintenance and a toilet seat replacement under the excuse of "you broke it."
​To make matters worse, it is incredibly hard to get hold of their administration. I had to chase them for several weeks, and they did not even bother to send an acknowledgement email confirming receipt of my communications. When they finally do reply, they try to brush off tenants' complaints with generic excuses rather than addressing legitimate concerns or providing proper legal justification and lease clauses.
​If you are a tenant here, be prepared to fight for your basic rights. Completely unprofessional and disappointing service.

I had a very positive experience with DEAS. The entire process was professional, efficient, and well-organized. Communication was clear and prompt, and everything was handled on time as promised. Overall, I’m very satisfied with their service and would definitely recommend DEAS to others looking for a smooth and reliable rental experience.

They are easy to communicate with.
Jannie Specht & Mads Thrane Pedersen.

I spoke to Christen regarding the apartment booking. He was very calm and answered every question I asked him. We liked the service 🥰

So far, I am happy with DEAS. The apartments are actually really good and they are frequently available. I was applying through my pension, I went to a few viewings over 2 months approxiametly and I got a reasoable apartment now. And the communication with DEAS is frequent through the website portal.

My experience with Deas was absolutely terrible. I would never recommend this agency.

They refused to return my deposit and came up with an absurd story about painting costs. For such a small apartment, the deductions they made are completely unreasonable. Even if some repainting was necessary, they should have returned at least more than half of the deposit, not kept almost all of it.

To make matters worse, they later contacted me saying I would be reimbursed around 1,500 DKK due to an electricity calculation. I immediately informed them that my Danish bank account had been closed and provided the correct bank account for the transfer. Despite this, the agent, Sabina, ignored my messages. The rest of the administration then claimed that they had sent the money to my closed Danish account which is impossible because I had already told them it was no longer active and had given them the correct account details. After that, they simply stopped responding.

The level of unprofessionalism, poor communication, and complete disregard for tenants is shocking. They ignore messages, fail to handle basic administrative tasks, and make it incredibly difficult to get money that rightfully belongs to you.

Avoid this agency at all costs. If you value your deposit and expect professional customer service, look elsewhere.

I lived in an apartment on Gentoftegade managed by Deas, and my experience was extremely disappointing.

While I was a tenant, there was construction work taking place in the apartment due to water damage from the apartment up. Despite this, I was later charged for damage that was caused by the construction, not by me. Instead of taking responsibility, they held me accountable when I moved out.

The move-out process felt unfair, and it seemed like they looked for every possible reason to charge additional fees. As a tenant, I expected a fair assessment and reasonable treatment, but that was not my experience.

Based on what I went through, I would not trust Deas as a property manager, and I would not recommend renting one of their apartments. If you want to avoid unexpected charges and unnecessary disputes after moving out, I would suggest looking elsewhere.

Thanks for good and professional service, also we appreciated efforts presented by Oliver Molgaard and Susanne Strømlund.

I’ve emailed the Administration Team 6 last June 4th and so far no response, despite a chase on June 14.
When I call the customer service they forward me to the Admin Team 6, which then forwards the call to the Property Manager, and in the end the line drops because she’s not available. So I end up speaking with no one because of a loop where nobody is able to help. Last time I spent 1h on the phone, 1h of my time wasted.
I’m a paying tenant, and I expect a service in return.

Incompetent people stay away there are a lot more reputable companies in Copenhagen to do business with.

They're going to try to extract every last cent from you. We paid around 50000 deposit up front, they ended up taking around 70000 - for a four bedroom.

Virkelig dårlig kundeservice over all. Både ved fraflytning og indflytning. Lange svartider, dokumenter der forsvinder, mangel på kommunikation, etc. Vi har været glade for lejemålet, men det har været næsten umuligt at samarbejde med DEAS.

Oliver showed us two apartments, and his approach was very professional. We are very satisfied! Thank you, Oliver, for your quick responses and help in finding an apartment🤓

Since my last review on DEAS.

I have tried, again, gathering more evidence and sent it to them.

But the company has since stopped responding to me.

I loved the instant messages and no waiting at all.
All the team is absolutely professional and straight into it.
Thank you

I have been emailing DEAS for over a month to request a simple name change on our apartment door and doorbell. It is a very basic request, but I have not received any response at all.

I don’t understand why it takes this long or why there is no reply. It’s frustrating to be completely ignored. I expected better communication and service.

One of the worst company having very very customer service.its very difficult to have dialogue with them.Never go with this company

Recognition when it is due. The property manager was kind on the phone and they did provide a good solution

On the emergency helpline I was also struggling to read my address beacause I have problems with eyes, which is why I needed more time and patience. Instead of helping me find my details, the staff member cut me off.

Contacting this administration is impossible. The only time the answer fast is when you must sign the contract and pay the money. After that it is almost impossible to contact them. Been waiting more than an hour on phone and eventually it just stops playing music and nobody answer.
These administration teams is apparently not functional, as no one answers your requests. IT IS REALLY SAD. It should not be like this in Denmark these days.