CherryStrawberry

My experience with this property management company has been completely frustrating. They added an unauthorized charge of 2,327 DKK directly to my automatic rent withdrawal without prior notice or agreement. They never once mentioned that I would have to pay for this, and they simply put whatever items they wanted on the bill, trying to charge me for standard maintenance and a toilet seat replacement under the excuse of "you broke it."
​To make matters worse, it is incredibly hard to get hold of their administration. I had to chase them for several weeks, and they did not even bother to send an acknowledgement email confirming receipt of my communications. When they finally do reply, they try to brush off tenants' complaints with generic excuses rather than addressing legitimate concerns or providing proper legal justification and lease clauses.
​If you are a tenant here, be prepared to fight for your basic rights. Completely unprofessional and disappointing service.

UPS is the most irresponsible carrier I have ever dealt with. They had my package in Glostrup, took my payment for customs/VAT (460dkk), and then proceeded to ship the package back to Italy by mistake. Their "customer service" is just a wall of bots and staff who refuse to help or intercept their own errors. They are happy to take your fees but offer zero support when they fail to deliver. Totally unprofessional.

I am posting my whole email (sent to YouSee) here.

Dear YouSee Customer Service,

​I am writing to formally dispute an invoice and the continued existence of a mobile subscription that should have been canceled in accordance with the Danish 14-day return policy.

​Summary of Situation:
​On 30.11.2025, I purchased a mobile phone with subscription with a minimum 6-month binding period from YouSee shop (Ballerup). In strict adherence to the statutory 14-day right of withdrawal in Denmark, I returned the phone and canceled the subscription two days later, on 02.12.2025

​The Problem:
​It has become clear that YouSee failed to process the subscription cancellation following the return. Some weeks later, I received an invoice including a penalty for late payment for a subscription that should not exist.

​Exhausted Efforts and Impact:
​Since receiving the incorrect invoice, I have made approximately 5 or 6+ attempts to resolve this matter by contacting both your customer service hotline and your physical shop. I have been repeatedly directed back and forth between these departments, with neither the shop nor the phone support willing or able to resolve this error.
​This situation is causing significant stress and consuming a substantial amount of time. As a new mother with a three-month-old baby at home, I do not have the capacity for this bureaucratic runaround, especially when the error is clearly on YouSee’s behalf.

​Required Resolution:
​I demand the following immediate actions:
​1. Immediate Cancellation of the mobile subscription, effective from 02.12.2025
​2. Nullification of all incorrect invoices and associated penalties.
​3. Confirmation that this matter has been resolved and that my details have been correctly updated to reflect the canceled contract.

​I have fulfilled my obligations under Danish consumer law. Since internal communication within YouSee has failed to rectify this despite multiple attempts, I expect this matter to be escalated and resolved internally by your department without further delay.

​I expect a written response and confirmation of resolution withon ASAP and no later than end of this week (09 Jan 2026).

Very poor customer service and incompetent employees. I bought a mobile with a subscription. However I decided to return it and cancel the subscription the next day. Now after a month, I got an invoice for the monthly subscription!
I immediately called customer service eho first could not understand why this happend. After some time they I must go back to the store where I returned the phone to cancel the subscription (they should hv done it before). Then I went to the store-where the staff said he cannot do anything snd I must call customer service🥵🥵🥵
Now it is their fault that they didnt cancel the subscription in the first place. And I should call them several times and be sent here and there. I dobt have time for this drama as I have a 2 month old baby at home Thay should have handled this themselves!
I would give -10 starts if i could!

EDIT:
In response to yousee's response below, calling the number you mentioned isvexactly what I have been doing! Several times, in vain. Last time I spoke, the guy said he would help and fix this. He would call me on Friday 10 am and connect me to the subscription department who whould then cancel it. Well, HE NEVER CALLED. I do bot k ow how many hours I need to invest to resolve this. Absolutely pathetic.

I ordered shoes for my daughter which were at a discounted price. (Discounts were going on at other shops and websites too). So I wait and wait and nothing comes. They claim to have shipped it, but GLS says they never received it. Finally I call them after the deadlube and they say I must wait another week! If it does not arrive by then, then they will refund me.
But now the prices have increased in all shops. So I end up paying 350 kr more because of their irresponsibility! they should compensate for this!
Then I have a 4 year old who has been waiting 2 weeks for her shoes!
To be honest, I don"t think they even shipped the shoes.
Do not shop here if you want a hassle free experience!

Please allow me to give negative stars such fraudulent people.
I ordered a supplement but 2 days later I was told its out of stock but they would send another brand. I t
didnt qant it so asked fmto cancel. They charged me ANYWAY. Sunce then I have been chasing them for a refund. I write to them every few days..the standard answer is oh we will do it today. Seriously?? It has been 40 days and nothinf!
Please stay away from this cimpany. Its fake

I ordered a colloidal silver nasal spray then foubd out it costs 1/4 of the price in other shops. I immediately tried to cancel the order, called them 20 times..but np answer. Really bad

Really disappointed with their service. They do not provide proper information, reception is not helpful. Long waiting times, even though they are "private". Had to wait 6 weeks just to see the doctor, another 3 weeks for an MRI, and 10 days after the scan no one has called to say anything/next steps. I called the receoption to inquire, they didnt even know I already had the scan! They just told me to wait!! When I asked how long, she said she does not know!! (Well, can you find out???)
You would expect better service from such an expensive private hospital! Imagine how much one's disease can progress during all this "waiting" time! Being an MD myself, I find tbis a bit shocking.
In other countries you get a radiology report within hours after the scan!

I have been to lilleliv lyngby for early pregnancy scan with 2 pregnancies and had an awful experience both times. Never going back.
I webt in there expecting to be 9 weeks along, but aware that i could be behind due to my long cycle.
I was scanned by a new employee, probably her first who kept poking the probe and couldnt find anything. There was a so called supervisor but he didnt really bother to take over.
So they measured the CRL only once (should tske multiple measuremrnrs and use average) and concluded that in only 7+0 weeks. Then they found the heartbeat to be 127 which was on the "lower side" according to them. Ok, then he said at least 10 times, that he will make a note to my GP that the growth is slow and worrying and that u should be referred to a obstretician! I should call my GP and inquire! Kept saying this over and over agsin do thst point i wanted to shout "shut up"
First of sll, he did not take measurements properly. Second of all, these measurements could be off by +/-5 days or so, which he did not mention at all. Third, there was no need to be do overly concerned about heartbeat because it is still normal. There was not even slight reassurance . Could have been sonething lije "seems like the geststionsl age is a but less than expected- could be due to different reasons, including slight errors in measurement. The accuracy can be off by 5 days or so (or whatrver the number is. If you are concerned or would like to follow up, you could consider anoter scan in a week or two". There is abdolutely no need to give so much stress to someone without exolsining the whole situation@
AND THIS IS EXACTLY WHAT THEY HAD SAID with my first pregnancy!!! After 2 weeks i had gone to another scanning clinic, where everything looked as expected and i later gave birth to a healthy child. But i spent those 2 weeks being extremely worried and unable to function normally.
THEIR BUSINESS STRATEGY
They deliberately measure wrong(less) to make you concerned. They show their concern by saying they will inform the GP. They know that GP will not think its a big deal and will ask yo wait until the public scan. But the patient will obviously be concerned and go back to their clinic for more scans and they will refer them to their own gyanaecologist (owner)!!
MY TAKE
Im never going to this clinic again. They are very business minded. Better to psy 100 kr more and go to the many other scanning clinics with better staff and business ethics.

I had a good experience with this company as my order was dispatched on the date promised. However due to some problems at my local post office, it was sent back. But when I called customer services, they were very cooperative. I would recommend this company :)