Eufy Reviews 

I’m giving 1 star because I can’t give a 0, nothing but trouble from the day I took this tin pot cctv out of the box & fitted it up, as a novice & know absolutely nothing how cctv works I thought all was well
Until one day someone went past my FWindow & I looked on the app & it DID NOT RECORD, I got in touch with their stupid BOT thing I was talking to a human being, & it said d this do that try this try that, absolutely nothing worked, I didn’t have the receipts so I was stuck with absolutely crap EUFY CCTV, they sent me another device because of the trouble I’ve had it was really take this & go & do one, Today I went out for an hour with the dog I walked straight in front of the camera, the red light came on I came back a car went past me a few people walking I looked @ the app it never picked me up going out it never picked up the people that I past on the way out, but glory glory hallelujah it picked me up, give this company a miss how these people on here can give this tin pot firm 4.5 stars is mind boggling I’ll never buy anything off this tin pot firm again what proves my point these con men don’t even get in touch with customers complaints that show you how good the are
C.Malins

Order Number: #
Order Date: 26 June 2026

I am absolutely fuming with this half baked company.

I placed an order with Eufy just before the Prime Day sales ended, i was just about to buy Eufy Wired Cam C31 2 Pack with HomeBase Mini off Amazon, but before i purchased this i decided to go on the Eufy site to see if this kit was the same price on there, it wasnt (it was £20 more if i remember right), but it also had two EufyCam C35 cameras, so for me it was a no brainer.

I decided purely because of the small extra cost of this item between Prime Day sales and Eufy site, that Eufy was the best place to get this kit as with the small price difference i was also getting two more cameras.

With then being on the site i decided, you know what ill have a look at the door bell cameras while im here, check what sales they had on them. Once again they had a great sale on these also and in the end i opted for Eufy Video Doorbell S330 which came with a homebase because the doorbell was an add on and needed a homebase 2/3.

To say i was happy with my purchase was an under statement, i saved a load of money on these sales and it was better buying from Eufy than Amazon, but ohhhh boy how i was wrong.

The parcel came through on the 30th June in a grey plastic bag, i was all excited for our new tech that was about to replace half of our Ring cameras and a new doorbell to replace our current Ring doorbell, but to our surprise all the package contained was the Eufy Video Doorbell S330 (with homebase, which is a kit) and two C31 cameras, we were missing the HomeBase Mini and two EufyCam C35 cameras.

I thought this has to be a mistake and there is a second parcel to come yet, so i checked my email and it said all items were delivered. Even though i was concerned i pleasantly got in contact with their support, thinking surely there has to be a mistake, its either coming in another parcel or wasnt actually packed? Nope according to them they were all packed into the same parcel and sent to me.

I have gone back and forth (through emails) with this useless joke of a company over the last few days since about 5 minutes after these three items were delivered, including today and i am about to lose my f**king mind.

Initially i sent a photo of the items i received and told them what was missing, they then wanted me to confirm with some SKUs they sent me for the items i purchased and i had to email them back with the one that was missing (SKU: E811042A). After a few more emails back and forth on 30/06 they said.... 'Thank you for providing your address, Steven. I've successfully arranged for a replacement of the missing eufyCam C35 2-Cam Kit with HBmini to be sent to you', Thought brilliant, ok the back and forth was a bit of a pain in the a** but everything is all sorted now and we are going to get our missing items. Ohhhh boy oh boy was i wrong once again.

Today (02/07) ive just had another email from Eufy (whos customer support is actually the Anker brand) where they said....'We have checked your order and confirmed that the **eufyCam C35 2-Cam Kit with HBmini (SKU: E811042A)** was shipped together with the other items in a single package'.

You bloody what???

I thought ok let me pull up the Ring video doorbell camera footage for when it was delivered, they can literally see the package being delivered by the courier and see the size of our small grey parcel and easily see this parcel is considerably smaller because of these 3 missing items, you can literally see where the courier is holding the package with one hand by the larger doorbell/homebase box and a small area where the two C31 cameras are. The video is also showing the time and date of this delivery (which will match all information their end for when it was delivered), which shows a small parcel that cannot contain anymore items than the 3 i received.

In this last email they then wanted a bunch of photos of the barcodes, which i provided, my original photo sent had the items sat on top of the grey plastic bag these were sent in and in the further 5 emails i have sent (im now getting pissed off btw) i have included the video of this parcel being handed over to my wife and a photo of the 3 items in the configuration they were in the plastic bag.I have also challenged them to pack these 3 items i received on their end to prove the size of the parcel will match that of the video evidence i have of the delivery, it WILL MATCH 100%

And with now knowing Anker is a part of them, its even more of a kick in the teeth as i purchased two 145w and one 100w charger, six 200w cables and two 165w power banks on Prime day

Ive spent alot of money with Eufy and their other company Anker, feeling like a mug now.

I was recommend Eufy by family (wish i hadnt been) and i love Anker products, but i will NEVER buy either again, nor will i ever recommend them both.

NOW LOOK AT MY VIDEO EVIDENCE PROPERLY AND GIVE ME WHAT I PAID FOR!!!!!!!!

One of the worst experiences to date with a company. I purchased a vacuum that was not in stock. Apprently was not going to be in stock until six weeks later. Charged at purchase and then at week four, when I requested to cancel my order, it necessitated a series of four emails trying to convince me to wait 2-3 more weeks, when all along I had been told it'd be coming in 1-3 days. Eufy had my brand loyalty until this stunt. They are shady, misleading, and not worth your time, considering there are other reputable companies that provide just as high-quality a product. Go with another vacuum and save yourself a tremendous headache.

Do not rely on these eufy cameras to record people entering your property.. camera app set for Human Motion however, the cameras fail to detect people walking in the gate directly in line with the camera , these are low quality unreliable junk, weird thing is, the camera constantly moves for trees blowing, but doesn't follow/ detect a person walking in the gate? go read real reviews, Many people around the world report this exact issue, Eufy are advertising something their products clearly are not effectively offering the end user, you the consumer. Leave them on the shelf find another brand. 6 months $700 later and realised I got Scammed by Eufy and yes their customer support is noting but AI chat bots sending out nothing but instuctions on how to reset the device..? what do you have to do this everyday of the week.. Waste of time USELESS good for nothing JUNK product from EUFY the SCAMMERS!

Eufy sucks. Their customer service AI bots lead you around in circles with no solution. I even got an AI bot pretending to be a live person when I asked for a live representative to help me with several issues. In fact, I was given three different bots with three different names. What a fn joke. My camera is not even a year old and already there are problems with no customer service to help remedy the problem. Time to put this piece of cheap plastic in the city dump and go with a different company. 

Excellent product, effective and very comfortable. I strongly recommend it!

Top Top Top !

The ordering process was easy and clear, but I hate the fact that Black November offers are not available in whole EU (and in Hungary). So as a Hungarian I needed to order it to my friend’s address in Austria. (Fun fact: only the shipping address must be in Austria, the billing address can be Hungarian).
Also the shipping was strange. Although it took only 3 days which was perfect. The courier gave the package to the neighbor without any information to me. So I saw in several tracking app, that package is delivered, but I did’t know where. Finally the online version of parcel app show that my package was delivered to neighbor..

All best
Quickly
Good products

I bought the Eufy S350 Indoor Cam expecting a premium experience, but the software issues are so serious that the camera is almost frustrating to use.

First, optical zoom does not stay preserved. Every time you switch views or go back to the live feed, the zoom resets. This makes the optical zoom feature practically useless.

Second, presets don’t actually work. You can select a preset and the camera will move there, but as soon as you exit the view, it automatically snaps back to the default preset. And changing the default requires going through a full recalibration every time. This is an incredibly poor user experience for a product in this price range.

Third, landscape mode on tablets or phones is completely broken. Important features simply disappear — presets, night vision toggle, AI tracking, Round Look, calibration, and more. These are not small details; they’re essential controls that should always be available.

What makes this worse is the official response I received: they said they have no plans to fix the missing landscape-mode features due to “high development and design costs.” Hearing that from a company selling a top-tier indoor camera is extremely disappointing.

The hardware is excellent, but the app and software severely limit the product. Unless Eufy commits to fixing these issues, I cannot recommend this camera.

perfect product

I orderd 1.350 euro products from EUFY Europe website, from all the produts i had a bundle :
eufy Robot Vacuum Omni S1 Pro + SoloCam S340
Black.
The delivery was split in 3 packages and the 3rd was the 1000 euro vacuum cleaner that i ordered .
Package 1 was delivered, package 2 was delivered - the status of the 3rd one that has the vacuum cleaner is blocked in the status "We are preparing your order for dispatch."
I've contacted support and send them printscreen with the product not delivered from their website.
The answer, they delivered all the products. I've told them i only received the camera from the bundle. The answer, here is the delivery documents - with only the camera.(not the vacuum cleaner)
Send them the print screen from their system with the vacuum cleaner not delivered, ignored me completly, send them AWB delivery confirmation from the currier that i only received the camera (the documents are correct that is the fun part) - ignored me again.

SCAM company, i will contact the credit card and the autorities, they are not answering anymore. I've saved all the documents.

And what is funny, their system is correct, the package was not deliverd, the transport document are with the correct products and the missing products is in their system correctly.
But they will not deliver it to me.

My opinion is the the bundle is a scam tactic - they say that they delivered the bundle but will deliver the cheapest item from the bundle. And will have a document to show that delivered something.

sometimes during dark this is not identifying properly

too many firmware related issues

Disappointing Performance: The Eufy Clean 5000Pa Vacuum

I strongly advise against purchasing this robot vacuum for a household with children or pets. Its obstacle avoidance is non-existent; it gets tangled or stuck on nearly anything.

This vacuum is likely best suited for a single-person, single-story apartment with hard floors (vinyl or wood).

Furthermore, the noise level is unbearable, comparable to a standard electrical upright vacuum. My husband purchased this unit hoping to alleviate the burden of cleaning, but the result has been the opposite. The vacuum's suction and overall cleaning performance are poor, requiring me to re-vacuum the entire area manually. This results in a frustrating double job: first, clearing all toys and small objects to prevent the robot from stopping, and second, performing the necessary cleaning with a traditional vacuum due to the Eufy's bad job.

Garbage camera's unreliable they go off line. I can't even get them to work. No tech support. Another Garbage product from Amazon

I’ve had Eufy cameras for about a year, referred family and friends to the system. Sadly for me Eufy made a mistake on their website they are unwilling to honour or respect despite evidence being supplied. Any normal manufacturer would own up to it but they are blaming an intern.

Have had various glitches with the system which is why I wanted an all in 1 screen art the promotional price which they are unwilling to honour.

Poor show - while ok products the service and software is simply terrible.

Not happy with the support

Super funktioniert das! Smart Roboter!

I bought door bell and cameras and all products a really good quality.